Logos crash error.

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This post has 5 Replies | 1 Follower

Posts 8
Michael P. Roe | Forum Activity | Posted: Sat, Jul 7 2012 10:51 AM

I can't get my Logos 4 to open on my laptop. This has only started this week, have had no problems till now. The crash log is attached.

 

0755.Logos4Crash.txt

Posts 9160
LogosEmployee

I don't know why the program would be crashing, but an update (from 4.5b to 4.5c) has been released recently. Please try upgrading to the latest version first, and see if the problem persists. 

You can download and install Logos 4.5c SR-2 here: http://downloads.logos.com/LBS4/LDLS4Installer/Logos4Setup.exe

Posts 8
Michael P. Roe | Forum Activity | Replied: Sat, Jul 7 2012 11:17 AM

I downloaded and installed the upgrade and I am still having the problem. It crashes without opening. 

 

8372.Logos4Crash.txt

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Jul 7 2012 4:52 PM

Michael P. Roe:

I downloaded and installed the upgrade and I am still having the problem. It crashes without opening. 

 

8372.Logos4Crash.txt

Welcome Big Smile

Appears Logos 4.5c SR-2 (4.53.0.2280) is crashing when trying to set your Logos license.

Wonder if you can login to http://biblia.com to see your resources ?  (without login, biblia.com has access to 47 bibles and 3 other resources)

If your Logos account works, wonder about launching Logos 4, then quickly press and hold CTRL key until sign-in dialog appears.  Release CTRL key, then use same email account and password as login to http://biblia.com or http://www.logos.com

If have trouble on http://biblia.com suggest contacting Logos Customer Service => http://www.logos.com/about/contact to check your Logos.com account.

Keep Smiling Smile

Posts 8
Michael P. Roe | Forum Activity | Replied: Sun, Jul 8 2012 8:06 PM

I did that and was able to log into Biblia.com. But my Logos 4 still crashes whenever I try to open it. 

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Wed, Jul 11 2012 6:58 AM

I apologize for the trouble. The error you’ve described may be a little complicated to resolve by email. Would it be possible for you to give us a call at 1(800)875-6467 to troubleshoot the problem?

If you are emailing from outside North America and cannot call, we may be able to arrange a Skype call. Just send me your phone number (land lines only, please) and the best time to call, including your time-zone.

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

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