BUG: adding a new note - extra clicks needed

https://community.logos.com/discussion/comment/386978#Comment_386978

I posted about this before, don't remember this addressed though.

When I add a note to a reference via a right click, a note icon appears and the note file is opened but NOT to the new note. I have to click on the note icon to go to the right place. Subsequent note additions open the notefile to correct places right away.

(Emphasis mine)

Hi toughski,

Can you clarify, perhaps with an annotated screenshot, what you mean regarding the bolded text above?

When I add a note in the way you describe, the note file opens, and the focus is sent to the content bar below where the citation/truncated cited text is located.

toughski

IF the notefile is not in focus (ie working with several notefiles at once) AND this is the first note added today, then the notefile (in this case "Whole Bible Commentary") opens, but to the very beginning, NOT to the note just created.

When I add a second note to an already opened notefile, notefile has correct focus. This only happens with the first note.

https://community.logos.com/discussion/comment/387081#Comment_387081

Hello toughski,

I'm not able to reproduce the behavior you describe. I'm going to contact you offline.

Rich DeRuiter

https://community.logos.com/discussion/comment/387175#Comment_387175

Hello toughski,

I'm not able to reproduce the behavior you describe. I'm going to contact you offline.

For what it's worth, I have had the same issue for a long, long time. It seems to work as expected in 4.6b2.

toughski

https://community.logos.com/discussion/comment/387185#Comment_387185

Thanks, Tommy. My email address should be on file. However, I will be offline for a few days - going to a funeral of a family member.

https://community.logos.com/discussion/comment/387351#Comment_387351

Thanks, Tommy. My email address should be on file. However, I will be offline for a few days - going to a funeral of a family member.

I'm sorry for your loss. Contact me whenever it is convenient for you.

https://community.logos.com/discussion/comment/387185#Comment_387185

Hello toughski,

I'm not able to reproduce the behavior you describe. I'm going to contact you offline.

For what it's worth, I have had the same issue for a long, long time. It seems to work as expected in 4.6b2.

Thank's Richard. Perhaps if I can't find a resolution with Toughski, we can see if the 4.6 causes the behavior to mimic what is expected by Toughski.

https://community.logos.com/discussion/comment/386978#Comment_386978

I noticed this behaviour as well earlier today.

the note file opens, and the focus is sent to the content bar below where the citation/truncated cited text is located.

True, it got 'focus', but it was well below the screen and required careful scrolling to find.

https://community.logos.com/discussion/comment/387791#Comment_387791

I noticed this behaviour as well earlier today.

the note file opens, and the focus is sent to the content bar below where the citation/truncated cited text is located.

True, it got 'focus', but it was well below the screen and required careful scrolling to find.

Does this typically happen when the note file has a lot of entries? I don't' have any notes with many entries which might be why I am having problems reproducing it.

https://community.logos.com/discussion/comment/387818#Comment_387818

Does this typically happen when the note file has a lot of entries?

I don't know what you mean by "a lot", but obviously it has to have enough notes for the new one to be created below the screen. If all notes are visible at once you can't very well know whether the file has 'technically' opened to the beginning or to the new note. It would look exactly the same. The same goes if you e g have the file sorted by reference and add the new note to Gen 1:1, making it automatically turn up on the first 'page'.

Hi, this has been noted before (excuse the pun!): http://community.logos.com/forums/t/11795.aspx as well as in the comments at http://logos.uservoice.com/forums/42823-logos-bible-software-4/suggestions/1619077-rework-notes-function-in-one-or-multiple-phases?ref=title as well as in a few other places that I can't find on a quick search of the forum.

However, there are limitations as to when the problem occurs. It will not appear: (i) if the note file is small and all notes are visible at the same time, or adding the note positions it sufficiently near the top of the note file where the note can be seen on first click, even if the focus is not on that particular note; (ii) if the note file has already been accessed since launching Logos 4, where subsequent navigation will go directly to the chosen note.

These limitations on experiencing the problem are because, as someone posted in a previous post somewhere, and as toughski shows above, on first access of the note file since launching the program it defaults to showing the first notes at the top of the note file. This may explain why some people report that they either cannot reproduce the problem, or that they perceive it to be fixed. My experience, using up to Logos Bible Software 4.5c SR-4 (4.53.0.2299),
is that the problem persists, within the limitations described.

The workaround when the problem occurs is: (i) for existing notes to click not just once, but to go back to the original resource that the note is being added to, and click again on the note icon, and (ii) for new notes to go back to the original resource that the note is being added to, wait until the new note icon appears, and click on it, as described in the original post.

https://community.logos.com/discussion/comment/388653#Comment_388653

If possible I think I'm going to have to assist someone in a more individual fashion about this. I tried to reproduce in the context of a note file that has a great many notes in it, and was unable to reproduce the behavior.

If the behavior persists post-4.6 launch can I have a volunteer who I can contact about this individually? My hope is that if we get all the info for one and can reproduce it we can fix it for all.

https://community.logos.com/discussion/comment/390726#Comment_390726

If the behavior persists post-4.6 launch can I have a volunteer who I can contact about this individually?

I can add my name to the list for that - although I'm in Ireland with reduced overlap of working hours due to the time zone difference.

https://community.logos.com/discussion/comment/390791#Comment_390791

If the behavior persists post-4.6 launch can I have a volunteer who I can contact about this individually?

I can add my name to the list for that - although I'm in Ireland with reduced overlap of working hours due to the time zone difference.

I get in at 8am and can call you after that point if the behavior persists into 4.6. Just re-post that the behavior is indeed continuing, and we'll work out a date/time.

https://community.logos.com/discussion/comment/390855#Comment_390855

I get in at 8am and can call you after that point if the behavior persists into 4.6. Just re-post that the behavior is indeed continuing, and we'll work out a date/time.

That's great - I'll let you the status after 4.6, and we can arrange something then, if needed.

https://community.logos.com/discussion/comment/390859#Comment_390859

I'll let you the status after 4.6, and we can arrange something then, if needed.

John, have you downloaded the RC and checked? If the problem persists, it would be much better to find out sooner rather than later.

https://community.logos.com/discussion/comment/392565#Comment_392565

John, have you downloaded the RC and checked? If the problem persists, it would be much better to find out sooner rather than later.

Hi, I'm setting up a new PC at the minute, but it seems to be downloading something from Logos too - I'll check asap and report back...

https://community.logos.com/discussion/comment/392569#Comment_392569

Yeah, they just released the 'real' 4.6, pretty exactly when I was writing the above, it seems. I've never seen them go from RC to gold in one day before!

https://community.logos.com/discussion/comment/392581#Comment_392581

Yeah, they just released the 'real' 4.6, pretty exactly when I was writing the above, it seems. I've never seen them go from RC to gold in one day before!

I've tried "Update now", but there are no updates available. I'll keep trying as it may roll out over time to different locations(?).

https://community.logos.com/discussion/comment/392565#Comment_392565

John, have you downloaded the RC and checked? If the problem persists, it would be much better to find out sooner rather than later.

I've downloaded it just now, on both laptop and PC. Both still have the same problem. After starting, I click on a note icon in a Bible book, that is associated with the Bible reference. The Note tab then appears at the beginning of the note file. Clicking on the note icon again then takes me directly to the location of the desired note within the file. Same as before, I'm afraid.

https://community.logos.com/discussion/comment/392604#Comment_392604

Same as before, I'm afraid.

I kind of expected that. [:(]

https://community.logos.com/discussion/comment/392604#Comment_392604

Mr.Duffy, I've emailed you.

https://community.logos.com/discussion/comment/394512#Comment_394512

Mr.Duffy, I've emailed you.

Hi Tommy, thanks - I'll look at that email now...

https://community.logos.com/discussion/comment/394536#Comment_394536

John, were you successful in showing this to Tommy so that a case could be filed?

https://community.logos.com/discussion/comment/406327#Comment_406327

John, were you successful in showing this to Tommy so that a case could be filed?

Yes, Tommy was eventally able to get a capture of the actions where the problem was present.

Brisa Davis

https://community.logos.com/discussion/comment/406348#Comment_406348

This appears to be fixed in 4.6a SR-2. Please let us know if you continue to experience this issue after updating.

https://community.logos.com/discussion/comment/411471#Comment_411471

This appears to be fixed in 4.6a SR-2. Please let us know if you continue to experience this issue after updating.

Hi Brisa, I just updated L4, launched it, went to 1 John which is past most of my Bible notes, clicked on a note. The result was that the window that the note file was in was was maximised, and the note file was displayed. However, the actual note displayed was at the start in Genesis. I had to click the icon in 1 John again for the note file to jump to the selected note. It's the same as usual, unfortunately.

Brisa Davis

https://community.logos.com/discussion/comment/411484#Comment_411484

We were able to reproduce the issue in L4. This issue will be fixed in 4.6b Beta 1 for beta testers, and in general when 4.6b ships to the stable channel.

https://community.logos.com/discussion/comment/437984#Comment_437984

We were able to reproduce the issue in L4. This issue will be fixed in 4.6b Beta 1 for beta testers, and in general when 4.6b ships to the stable channel.

Great. I expect that it will be fixed in L5 similarly.

https://community.logos.com/discussion/comment/438989#Comment_438989

Can users of L4 confirm if this was fixed? I'm using L5 (5.2 SR-6) and it is still a (minor) problem.

toughski

https://community.logos.com/discussion/comment/576735#Comment_576735

I am using Logos Bible Software 5.2 SR-6 (5.2.0.0136) and it is not fixed ... it's been a few years already [:(]