Printer Error

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Posts 10
Samuel Nunes | Forum Activity | Posted: Wed, Dec 12 2012 5:27 PM

I'm trying to print in my Logos 5, but it doesn't work. I always have to paste it to word, then print, but is not so good.

In the printer page, in the section called "page" says: "Error retrieving printer information". Than I click on the print button, but nothing happens...

 

Can someone help me?

Posts 5091
Forum MVP
Mike Binks | Forum Activity | Replied: Wed, Dec 12 2012 11:19 PM

Samuel,

I really think this is a problem that would be best discussed one to one with customer support. Questions will need to be asked regarding the specific printer model and its interaction with other programs.

Use Skype to make the call if the cost of phoning is too high.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 687
Frank Sauer | Forum Activity | Replied: Tue, Mar 3 2020 12:59 PM

Would someone from Faithlife be able to shed some light on what may have caused this issue? It is one of the few remaining bugs in our Linux installs. Any help and input would be greatly appreciated.

And yes - I am aware Linux is not supported by Faithlife. I'm not asking that they fix the issue, but seeking input as to what could cause the error in Logos - since no other programs seem to have this issue. If we had an idea as to the cause, we can accurately log the bug and seek the remedy in the Linux community.

Thanks in advance!

Posts 8984
LogosEmployee

The Windows code is calling WPF's PrintQueue.GetPrintCapabilities() API: https://docs.microsoft.com/en-us/dotnet/api/system.printing.printqueue.getprintcapabilities?view=netframework-4.8#System_Printing_PrintQueue_GetPrintCapabilities

This is built-in WPF functionality; I imagine it should be possible to take the sample code from (e.g.,) https://docs.microsoft.com/en-us/dotnet/api/system.printing.printcapabilities?view=netframework-4.8, build a simple WPF application, and run it on WINE to reproduce the problem.

Posts 8984
LogosEmployee

(It's likely that WPF is calling (potentially a lot of different) Win32 APIs under the hood to implement this functionality; this repro may not provide enough specific information on which particular API is failing and causing the problem.)

Posts 687
Frank Sauer | Forum Activity | Replied: Wed, Mar 4 2020 5:03 PM

Very much appreciated Bradley!!!

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