Printer Error
I'm trying to print in my Logos 5, but it doesn't work. I always have to paste it to word, then print, but is not so good.
In the printer page, in the section called "page" says: "Error retrieving printer information". Than I click on the print button, but nothing happens...
Can someone help me?
Comments
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Samuel,
I really think this is a problem that would be best discussed one to one with customer support. Questions will need to be asked regarding the specific printer model and its interaction with other programs.
Use Skype to make the call if the cost of phoning is too high.
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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Would someone from Faithlife be able to shed some light on what may have caused this issue? It is one of the few remaining bugs in our Linux installs. Any help and input would be greatly appreciated.
And yes - I am aware Linux is not supported by Faithlife. I'm not asking that they fix the issue, but seeking input as to what could cause the error in Logos - since no other programs seem to have this issue. If we had an idea as to the cause, we can accurately log the bug and seek the remedy in the Linux community.
Thanks in advance!
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14
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The Windows code is calling WPF's PrintQueue.GetPrintCapabilities() API: https://docs.microsoft.com/en-us/dotnet/api/system.printing.printqueue.getprintcapabilities?view=netframework-4.8#System_Printing_PrintQueue_GetPrintCapabilities
This is built-in WPF functionality; I imagine it should be possible to take the sample code from (e.g.,) https://docs.microsoft.com/en-us/dotnet/api/system.printing.printcapabilities?view=netframework-4.8, build a simple WPF application, and run it on WINE to reproduce the problem.
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(It's likely that WPF is calling (potentially a lot of different) Win32 APIs under the hood to implement this functionality; this repro may not provide enough specific information on which particular API is failing and causing the problem.)
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Very much appreciated Bradley!!!
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14
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It is set to default. I just uninstalled & reinstalled the printer too, and reassigned it as the default printer. I test printed a page from an Excel file and it worked fine. Still getting the same error when opening a report from Access though.
Regards,
James0 -
James
You have posted to a thread two years old.
If you have a problem please upgrade to Logos 9 or 10 and post in the relevant forum.
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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If your printer's status displays "Printer in error state," there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn't open and the paper isn't jammed.
Regards,
Diana
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