Printer Error

I'm trying to print in my Logos 5, but it doesn't work. I always have to paste it to word, then print, but is not so good.

In the printer page, in the section called "page" says: "Error retrieving printer information". Than I click on the print button, but nothing happens...

Can someone help me?

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Mike Binks

Samuel,

I really think this is a problem that would be best discussed one to one with customer support. Questions will need to be asked regarding the specific printer model and its interaction with other programs.

Use Skype to make the call if the cost of phoning is too high.

Frank Sauer

https://community.logos.com/discussion/comment/440622#Comment_440622

Would someone from Faithlife be able to shed some light on what may have caused this issue? It is one of the few remaining bugs in our Linux installs. Any help and input would be greatly appreciated.

And yes - I am aware Linux is not supported by Faithlife. I'm not asking that they fix the issue, but seeking input as to what could cause the error in Logos - since no other programs seem to have this issue. If we had an idea as to the cause, we can accurately log the bug and seek the remedy in the Linux community.

Thanks in advance!

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/1090235#Comment_1090235

The Windows code is calling WPF's PrintQueue.GetPrintCapabilities() API: https://docs.microsoft.com/en-us/dotnet/api/system.printing.printqueue.getprintcapabilities?view=netframework-4.8#System_Printing_PrintQueue_GetPrintCapabilities

This is built-in WPF functionality; I imagine it should be possible to take the sample code from (e.g.,) https://docs.microsoft.com/en-us/dotnet/api/system.printing.printcapabilities?view=netframework-4.8, build a simple WPF application, and run it on WINE to reproduce the problem.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/1090366#Comment_1090366

(It's likely that WPF is calling (potentially a lot of different) Win32 APIs under the hood to implement this functionality; this repro may not provide enough specific information on which particular API is failing and causing the problem.)

Frank Sauer

https://community.logos.com/discussion/comment/1090367#Comment_1090367

Very much appreciated Bradley!!!

Jameswalter

It is set to default. I just uninstalled & reinstalled the printer too, and reassigned it as the default printer. I test printed a page from an Excel file and it worked fine. Still getting the same error when opening a report from Access though.

Regards,
James

Mike Binks

https://community.logos.com/discussion/comment/1239973#Comment_1239973

James

You have posted to a thread two years old.

If you have a problem please upgrade to Logos 9 or 10 and post in the relevant forum.

Dianahemes

If your printer's status displays "Printer in error state," there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn't open and the paper isn't jammed.

Regards,

Diana