BUG/CRASH REPORT: Logos 4 crashes while trying to sign in.

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Posts 138
s f-k | Forum Activity | Posted: Sat, Dec 15 2012 11:06 AM

A couple days ago Logos 5 just stopped working on my computer. It weirded out and would freeze, close, reopen, freeze, etc. So yesterday I uninstalled it and re-installed Logos 4. Now it won't sign in. I've uninstalled/re-installed it 3 or 4 times now. I click "sign in", it starts to sign in then a Window's window pops up saying that Logos had to close. Attached are the log files (check the dates) and a screen shot of the crash.

I'm using:

  • Windows 7 Home Premium, 64 bit, SP1
  • HP Pavilion dm1 netbook
  • AMD E-350 proc., 1.60 GHz
  • 4 GB RAM
  • 126 GB free on HD

88218.Logos Log Files.zip


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Posts 9181
Bradley Grainger (Faithlife) | Forum Activity | Replied: Sat, Dec 15 2012 11:53 AM

It is not possible to downgrade from Logos 5 to Logos 4, without first uninstalling Logos 5 and then permanently deleting all local documents & settings. (If these documents hadn't been synced, they may be lost if you delete them.)

I would recommend reinstalling Logos 5 from the link in your order email, then, if it's still crashing, posting logs from it so we can diagnose the Logos 5 error.

Posts 138
s f-k | Forum Activity | Replied: Sat, Dec 15 2012 12:51 PM

Seems to be working, thanks!

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