"Application Cannot be Started"

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nick scarantino | Forum Activity | Posted: Fri, Jan 18 2013 6:26 AM

We recently got a new computer in our office. When i tried to install Proclaim on it it says "Application cannot be started. Contact the application vendor."

 

This is the first computer we've had this problem with, and have it installed on many others. This is a Windows XP Computer, as was our last office computer and our sound room one.

I'm not sure why i can't get it to install on this computer. I have tried updating the Microsoft .NET framework and that did not help either.

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Graham Criddle | Forum Activity | Replied: Fri, Jan 18 2013 6:33 AM

Hi Nick - and welcome to the forums

What version of XP are you using on this new computer? Proclaim requires SP3 as a minimum

Can you enable logging (as per http://community.logos.com/forums/t/39446.aspx) and post logs after trying to start Proclaim?

Graham 

 

Posts 10
nick scarantino | Forum Activity | Replied: Fri, Jan 18 2013 7:11 AM

We do have SP3. 

When trying to do the bug report it started to work... I re-downloaded the same installation file as before and it's installing this time, whereas last time it would not.

Not sure why it's suddenly working but it is. Thanks.

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nick scarantino | Forum Activity | Replied: Fri, Jan 18 2013 7:13 AM

Well, it installed. But whenever i try to open it say "Proclaim has encountered a problem and needs to close. We are sorry for the inconvenience."

Will i even be able to get a bug report from this?

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Graham Criddle | Forum Activity | Replied: Fri, Jan 18 2013 7:31 AM

nick scarantino:
Will i even be able to get a bug report from this?

You should be able to

Do you have anything in the folder "Proclaim Log Files"?

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nick scarantino | Forum Activity | Replied: Fri, Jan 18 2013 7:34 AM

I cannot find the "Proclaim Log Files" folder

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Graham Criddle | Forum Activity | Replied: Fri, Jan 18 2013 7:40 AM

nick scarantino:

I cannot find the "Proclaim Log Files" folder

In which case I'm sorry but I am out of ideas!

Suggest you contact Logos Customer Services - contact details at http://www.logos.com/contact

Graham

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nick scarantino | Forum Activity | Replied: Fri, Jan 18 2013 7:51 AM

Well thanks anyway

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