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Posts 81
Aaron C. Fenlason | Forum Activity | Posted: Tue, Jan 29 2013 8:58 PM

We have found that when a person signs out of Faithlife and a second user signs in on the same computer, the user does not change for Also, the user is not allowed to sign out of the Bible page. When the link is clicked, nothing happens. Here is the description from one our our members who is using the same computer for multiple family members:

"Brennen and Cameren both added the reading plan to their faithlife. However, whenever they go to the reading plan, it changes them over to either mine or Kim's account. So, when Brennen asked a question, it showed up as Kim asking a question. I logged out of faithlife and logged Cameren in, but when it went to the Bible, it switched to my account. When I tried to sign out of the Bible, it would not let me."

Right now, the only way to have multiple users is to have multiple devises. Can someone please look into this and let me know if we can expect a fix?


Posts 156
Thomas Beirne | Forum Activity | Replied: Wed, Jan 30 2013 7:30 PM

Thanks for the report Aaron! I am currently tracking down this issue and hope to have a fix out tomorrow or Friday. My apologies for the inconvenience!

The extremely annoying way to get around this at the moment is to either A) wipe the cookies in your browser (which will log you out from all sites), B) run a different browser or C) open an Incognito or InPrivate window for the other user.

Posts 156
Thomas Beirne | Forum Activity | Replied: Wed, Jan 30 2013 8:20 PM

Scratch that: this problem should now be fixed. It's difficult to reproduce on my end, so if you can please check with the folk who have been having issues and see if sign-out is working for them now. Thanks!

Posts 81
Aaron C. Fenlason | Forum Activity | Replied: Thu, Jan 31 2013 9:33 AM

Thanks, Thomas. He said that it was working on one of his laptops but the other still will not sign out. I will let him know to clear the cookies.

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