Word Biblical Bug?

Every time I begin scrolling/reading in the Word Biblical Commentary in Mark 3:13-16, Logos 5 Freezes up and forces me to restart. What's up with that? Is this a known bug or I'm I all alone here. Someone please help....

Find more posts tagged with

Comments

Graham Criddle

Hi Samuel - and welcome to the forums

Every time I begin scrolling/reading in the Word Biblical Commentary in Mark 3:13-16, Logos 5 Freezes up and forces me to restart. What's up with that? Is this a known bug or I'm I all alone here. Someone please help....

I have just tried this and it works fine for me.

Some questions:

Are you running on Windows or Mac?
Are you able to post a screenshot showing your layout when you are doing this? (details at http://wiki.logos.com/Screenshot)
Can you enable diagnostic logging (as per http://wiki.logos.com/Diagnostic_Logging) after Logos has frozen and before you restart it?

Graham

Rosie Perera

Every time I begin scrolling/reading in the Word Biblical Commentary in Mark 3:13-16, Logos 5 Freezes up and forces me to restart. What's up with that? Is this a known bug or I'm I all alone here. Someone please help....

Can't reproduce it on Win 7 in 5.0b RC-1. Are you using Mac or Win, and which version of the OS, which version of Logos (you can find it in the About box -- help menu (the ? icon in upper right) > About Logos Bible Software). Unless you're using the beta you probably don't have 5.0b yet. So either it's a bug that has already been fixed, or there are other conditions in your particular set up that are different from mine. What did you have open at the time? Can you reproduce it from a blank layout and just open that WBC Mark volume to Mark 3:13 and start paging up/down?

Samuel B. Ball

https://community.logos.com/discussion/comment/457575#Comment_457575

In running Windows 7 Ultimate 64-bit system which is up to date. Logos Bible Software 5.0a SR-4 (5.0.1.0291). Happens every time for me and in the same place...

Samuel B. Ball

https://community.logos.com/discussion/comment/457575#Comment_457575

Yes, if I only open WBC and start scrolling with only this resource open, it still freezes...

Samuel B. Ball

https://community.logos.com/discussion/comment/457572#Comment_457572

Program Version: 5.0a SR-4 (5.0.1.0291)
Windows Version: 6.1.7601.65536
Time: 2013-01-31 02:51:30 -05:00 (2013-01-31T07:51:30Z)
Installed memory: 8,191 MB
Install path: C:\Users\BALL\AppData\Local\Logos5\System\Logos.exe
Free install space: 765,402 MB
Data path: C:\Users\BALL\AppData\Local\Logos5\Data\ltjl5nvl.pxy
Free disk space: 765,402 MB
Temp path: C:\Users\BALL\AppData\Local\Temp\
Free temp space: 765,402 MB

Samuel B. Ball

https://community.logos.com/discussion/comment/457572#Comment_457572

I don't know what any of this stuff means.....

Error ID: 8531
Error detail: SEHException: External component has thrown an exception.

System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
   at Libronix.DigitalLibrary.Logos.LogosContentDisplayElement.AutoScrollTimeoutFired()
   at Libronix.Utility.Windows.DispatcherUtility.<>c__DisplayClassc.<CallSoon>b__b(Object param0, EventArgs param1)
   at System.Windows.Threading.DispatcherTimer.FireTick(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager sim)
   at LDLS4.OurApp.Main(String[] astrArgs)

Samuel B. Ball

https://community.logos.com/discussion/comment/457583#Comment_457583

Samuel B. Ball

https://community.logos.com/discussion/comment/457585#Comment_457585

Sorry for all the above mess.... I've never posted on here before.4064.LogosCrash.txt

Samuel B. Ball

https://community.logos.com/discussion/comment/457572#Comment_457572

5047.LogosError.log

Graham Criddle

https://community.logos.com/discussion/comment/457587#Comment_457587

Hi Samuel - and thanks for the information.

Is there also a Logos.log file in the same folder as the other logs? If so, could you post it as well? If not, could you enable diagnostic logging (as per http://wiki.logos.com/Diagnostic_Logging) and upload it after the freeze?

I'm afraid I can't work out what is wrong from the information posted.

But it is possible that there is something wrong with your copy of the resource. You can "refresh it" (remove it from your hard drive and download another copy from Logos' servers) by "hiding" it and "restoring" it. That might be worth a try - details are at http://wiki.logos.com/Hiding_Books

Graham

Samuel B. Ball

https://community.logos.com/discussion/comment/457604#Comment_457604

6787.Logos.log

Samuel B. Ball

https://community.logos.com/discussion/comment/457604#Comment_457604

I went to my resource folder, deleted this particular volume, then reinstalled from the internet....same problem. Freezes upon scroll in Mark 3:(

Mike

https://community.logos.com/discussion/comment/457720#Comment_457720

Hello Samuel,

I apologize for the difficulty you're experiencing. Your logs are not as informative as I might hope, but the fact that this occurs only in a specific book at a specific location, makes me wonder if there is a specific visual filter applied that may have been corrupted somehow.

You'll find the visual filters button at the top of the resource. If you toggle all filters off, are you able to scroll through the section?

Samuel B. Ball

https://community.logos.com/discussion/comment/457734#Comment_457734

No visual filters on... Still freezes:(

Bradley Grainger (Logos)

I can reproduce this crash and have filed a bug.

Samuel B. Ball

https://community.logos.com/discussion/comment/457746#Comment_457746

You know something is wrong when you start getting bugs in your Bible.....

Bradley Grainger (Logos)

Every time I begin scrolling/reading in the Word Biblical Commentary in Mark 3:13-16, Logos 5 Freezes up and forces me to restart. What's up with that? Is this a known bug or I'm I all alone here. Someone please help....

It appears that you're using the middle-click autoscroll to scroll in this particular instance? It doesn't crash for me if I just press Page Down or click in the scrollbar; can you use that as a workaround?

Samuel B. Ball

https://community.logos.com/discussion/comment/457776#Comment_457776

I can. However, now it appears to have been "healed." It is no longer freezing even on auto scroll. I didn't do anything, and don't see where any updates were downloaded. Maybe there was just a demon in that section of my library...

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/457790#Comment_457790

I can. However, now it appears to have been "healed." It is no longer freezing even on auto scroll. I didn't do anything, and don't see where any updates were downloaded. Maybe there was just a demon in that section of my library...

The crash only occurs when some data from the resource is loaded for the first time, and if you are using autoscroll at the time. If you scrolled past that section normally (or even loaded the data from some other resource), it won't crash.

We will be fixing this crash in 5.0b.

Brisa Davis

https://community.logos.com/discussion/comment/457790#Comment_457790

This crash was fixed in 5.0b RC-2.