Every time I begin scrolling/reading in the Word Biblical Commentary in Mark 3:13-16, Logos 5 Freezes up and forces me to restart. What's up with that? Is this a known bug or I'm I all alone here. Someone please help....
Hi Samuel - and welcome to the forums
Samuel B. Ball:Every time I begin scrolling/reading in the Word Biblical Commentary in Mark 3:13-16, Logos 5 Freezes up and forces me to restart. What's up with that? Is this a known bug or I'm I all alone here. Someone please help....
I have just tried this and it works fine for me.
Some questions:
Graham
Samuel B. Ball: Every time I begin scrolling/reading in the Word Biblical Commentary in Mark 3:13-16, Logos 5 Freezes up and forces me to restart. What's up with that? Is this a known bug or I'm I all alone here. Someone please help....
Can't reproduce it on Win 7 in 5.0b RC-1. Are you using Mac or Win, and which version of the OS, which version of Logos (you can find it in the About box -- help menu (the ? icon in upper right) > About Logos Bible Software). Unless you're using the beta you probably don't have 5.0b yet. So either it's a bug that has already been fixed, or there are other conditions in your particular set up that are different from mine. What did you have open at the time? Can you reproduce it from a blank layout and just open that WBC Mark volume to Mark 3:13 and start paging up/down?
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In running Windows 7 Ultimate 64-bit system which is up to date. Logos Bible Software 5.0a SR-4 (5.0.1.0291). Happens every time for me and in the same place...
Yes, if I only open WBC and start scrolling with only this resource open, it still freezes...
Program Version: 5.0a SR-4 (5.0.1.0291)Windows Version: 6.1.7601.65536Time: 2013-01-31 02:51:30 -05:00 (2013-01-31T07:51:30Z)Installed memory: 8,191 MBInstall path: C:\Users\BALL\AppData\Local\Logos5\System\Logos.exeFree install space: 765,402 MBData path: C:\Users\BALL\AppData\Local\Logos5\Data\ltjl5nvl.pxyFree disk space: 765,402 MBTemp path: C:\Users\BALL\AppData\Local\Temp\Free temp space: 765,402 MB
I don't know what any of this stuff means.....
Error ID: 8531Error detail: SEHException: External component has thrown an exception.System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception. at Libronix.DigitalLibrary.Logos.LogosContentDisplayElement.AutoScrollTimeoutFired() at Libronix.Utility.Windows.DispatcherUtility.<>c__DisplayClassc.<CallSoon>b__b(Object param0, EventArgs param1) at System.Windows.Threading.DispatcherTimer.FireTick(Object unused) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam) at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg) at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame) at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame) at System.Windows.Threading.Dispatcher.Run() at System.Windows.Application.RunDispatcher(Object ignore) at System.Windows.Application.RunInternal(Window window) at System.Windows.Application.Run(Window window) at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager sim) at LDLS4.OurApp.Main(String[] astrArgs)
Sorry for all the above mess.... I've never posted on here before.4064.LogosCrash.txt
5047.LogosError.log
Hi Samuel - and thanks for the information.
Is there also a Logos.log file in the same folder as the other logs? If so, could you post it as well? If not, could you enable diagnostic logging (as per http://wiki.logos.com/Diagnostic_Logging) and upload it after the freeze?
I'm afraid I can't work out what is wrong from the information posted.
But it is possible that there is something wrong with your copy of the resource. You can "refresh it" (remove it from your hard drive and download another copy from Logos' servers) by "hiding" it and "restoring" it. That might be worth a try - details are at http://wiki.logos.com/Hiding_Books
6787.Logos.log
I went to my resource folder, deleted this particular volume, then reinstalled from the internet....same problem. Freezes upon scroll in Mark 3:(
Hello Samuel,
I apologize for the difficulty you're experiencing. Your logs are not as informative as I might hope, but the fact that this occurs only in a specific book at a specific location, makes me wonder if there is a specific visual filter applied that may have been corrupted somehow.
You'll find the visual filters button at the top of the resource. If you toggle all filters off, are you able to scroll through the section?
Mike
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No visual filters on... Still freezes:(
I can reproduce this crash and have filed a bug.
You know something is wrong when you start getting bugs in your Bible.....
It appears that you're using the middle-click autoscroll to scroll in this particular instance? It doesn't crash for me if I just press Page Down or click in the scrollbar; can you use that as a workaround?
I can. However, now it appears to have been "healed." It is no longer freezing even on auto scroll. I didn't do anything, and don't see where any updates were downloaded. Maybe there was just a demon in that section of my library...
Samuel B. Ball: I can. However, now it appears to have been "healed." It is no longer freezing even on auto scroll. I didn't do anything, and don't see where any updates were downloaded. Maybe there was just a demon in that section of my library...
The crash only occurs when some data from the resource is loaded for the first time, and if you are using autoscroll at the time. If you scrolled past that section normally (or even loaded the data from some other resource), it won't crash.
We will be fixing this crash in 5.0b.