Logos 5 doesn't load properly and shuts down

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Edward Lee | Forum Activity | Posted: Thu, Mar 28 2013 11:18 PM

Hello...

I'm just wondering if anyone has a solution to this problem I've recently had with Logos 5.  For some reason, when I start up Logos 5 it doesn't load as a full screen but loads as a smaller window off the right side of my screen.

When I bring it back to the center and press the maximize button, it shuts down claiming a windows error.

But if I don't maximize, i can use it fine.  Another problem though is that if I press the home button on logos 5, it shuts down.

Can anyone help me with this?

thanks

eddy

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Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, Mar 29 2013 12:57 AM

Hi Edward - and welcome to the forums

Sorry to hear you are having problems.

Are you running on Windows or Mac? I have seen reports that sound similar to this on Mac

When Logos crashes can you submit diagnostic logs?

Details of how to do this are at http://www.logos.com/support/logos5/windows/logging and http://www.logos.com/support/logos5/mac/logging

Graham

Posts 2
Edward Lee | Forum Activity | Replied: Fri, Mar 29 2013 1:24 AM

Wow... thanks for offering your help Graham :)

My computer is running on Windows.

I've attached the diagnotic logs as you instructed.

Thanks so much for your time and care

eddy3482.Logos Log Files.zip

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Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, Mar 29 2013 1:39 AM

Hi Edward

There should have been a Logos.log file as well. If you have problems in the future please include that.

However, from the crash log it looks very similar to problems which other people are seeing.

Logos are working on the problem as per http://community.logos.com/forums/p/68313/475294.aspx#475294

As per Dave's reply to a similar problem at http://community.logos.com/forums/p/68384/475937.aspx#475937, the best thing to do until this problem is resolved is to avoid using the Home Page.

Hope this helps

Graham

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