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Posts 17
Jerry Koontz | Forum Activity | Posted: Wed, Apr 10 2013 6:46 AM

I have been unable to load songs from the sanctuary. We can see other presentations created by other offices, but we need to load and edit songs from the sanctuary on Sunday mornings.

There was also what seem to be a sync error? Not sure what that was?

Jerry

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Wed, Apr 10 2013 11:59 AM

Be sure your internet connection is on and strong in the Sanctuary. 

Then, try disabling your Antivirus and Firewall software, which can block Proclaim Synchronization.

 

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 17
Jerry Koontz | Forum Activity | Replied: Wed, Apr 10 2013 12:15 PM

Connection is hard wired and very good in the Sanctuary. Antivirus and Firewalls are off during the testing of Proclaim.

We can view and edit all presentations created outside the Sanctuary. We cannot add songs.

Jerry

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Wed, Apr 10 2013 12:28 PM

Are you referring to Song items from the Add Item menu, or song lyrics from a service such as the Logos Hymnal or SongSelect?

 

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 17
Jerry Koontz | Forum Activity | Replied: Wed, Apr 10 2013 12:40 PM

We were doing a Add Item, then entered a song title in the search box.

Posts 178
Travis Perna | Forum Activity | Replied: Wed, Apr 10 2013 5:14 PM

What happens when you type a song in? Does the search box come up but is empty? Or does the box not come up at all? 

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