LOGOS: My Indexer doesn't work as it should, and you haven't replied in over a week

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This post has 6 Replies | 1 Follower

Posts 8899
fgh | Forum Activity | Posted: Wed, Jun 12 2013 12:08 PM

Bug or Mac issue?: no indexing after restart

Even KS4J can't figure out what's going on with the Indexer.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 8899
fgh | Forum Activity | Replied: Wed, Jun 12 2013 2:54 PM

Bump.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 8899
fgh | Forum Activity | Replied: Thu, Jun 13 2013 6:07 AM

Bump.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 8899
fgh | Forum Activity | Replied: Thu, Jun 13 2013 2:32 PM

No idea how this thread got moved to the Beta forum, but I guess it fits since I was just in the process of updating to the RC.

That seems to have fixed the issue, though it doesn't solve the mystery of why my Mac suddenly couldn't find and launch the Indexer at startup.

And I still think it's unacceptable that you simply ignore an issue like this.

 

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 89
LogosEmployee
Sherri Huleatt | Forum Activity | Replied: Thu, Jun 13 2013 2:34 PM

I'm sorry no one has contacted you! I have sent your issue to our customer service team and someone should be contacting you shortly. Thank you for your patience!

Posts 8899
fgh | Forum Activity | Replied: Thu, Jun 13 2013 2:39 PM

Oh, yes, there was another issue in that thread as well: an awful lot of strange log messages during the indexing of LLS:OTGRKSWETETXT.logos4. Someone probably should take a look at that to see if anything needs to be done to the resource.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 227
LogosEmployee
Mike | Forum Activity | Replied: Thu, Jun 13 2013 4:07 PM

Hello fgh,

I apologize for the oversight. I missed your thread. I also do not know why this occurs, but I have encountered it before, and resolved it by removing and re-installing the app file.

The issue seems to be an incomplete copy of the app file itself. The indexer component appeared to be effectively missing. It is very rare that it happens, and we haven't been able to identify any common element to explain the occurrence, but it is simple enough to fix once you have an idea of what's going on.

Mike

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