Reading list sync issues

As is explained in this thread: http://community.logos.com/forums/p/69149/502211.aspx#502211 when I update my reading plan on IOS it does not cut across to my 5.1 installation, it does however update the plan on Biblia which shows that it is not an issue with IOS.

If you update one entry manually on 5.1 it suddenly fully updates but once gain does not sync with further updates in real time.

In the other thread I was told that this was fixed in the beta and would therefore be fixed in 5.1.

What is strange is that I have a beta instillation and in RC3 (and before) the sync issue is indeed fixed, but now that 5.1 has gone live my non beta instillations (on two separate machines) still do not sync reading plans.

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Mike Pettit

As is shown on http://community.logos.com/forums/t/72137.aspx?PageIndex=2 this could be linked to the LEB NT narrator not being implemented yet in my 5.1 installation.

Mike Pettit

https://community.logos.com/discussion/comment/502332#Comment_502332

I rang support today who told me that:

There was no fix for reading lists in 5.1 (which contradicts what Kevin Byford said in the earlier thread)
That the beta instillation is still different to the gold instillation even though they have exactly the same release number (5.1.0.0943), I am doubtful about this but what do I know. What I do know is my reading list syncs on one but not the other.
that there is a problem at their end which is preventing me being able to choose anyone but the system narrator when reading the LEB new testament, but they could not provide any fix.

I would really like my reading lists to sync, but then again I have only dropped $10k into Logos so perhaps I am being unreasonable in expecting support to help me.

JT (alabama24)

https://community.logos.com/discussion/comment/502741#Comment_502741

There was no fix for reading lists in 5.1

Mike - Just to clarify… when you write "reading lists," do you really mean "reading plans"?

that there is a problem at their end which is preventing me being able to choose anyone but the system narrator when reading the LEB new testament, but they could not provide any fix.

Does the LEB NT Audiobook pre-order button show up as grey for you?

Mike Pettit

https://community.logos.com/discussion/comment/502746#Comment_502746

Yes, sorry, I do mean reading plan.

Yes it is greyed out, I can choose the proper voice on beta which shows that it should be working, but I have a couple of high end base packages that include this resource. I have updated my resources through the "update resource" and "update now" commands repeatedly and as mentioned I have 5.1 installed.

Thanks for the help.

JT (alabama24)

https://community.logos.com/discussion/comment/502751#Comment_502751

Ugh. Sorry! [:S]

Hopefully there will be resolution soon.

Mike Pettit

https://community.logos.com/discussion/comment/502756#Comment_502756

A complete uninstall and reinstall has fixed it for me (as well as giving me the LEB reading voice), I do wonder if the two issues are linked in any way.

I am slightly disappointed with the support I got from Logos (and this is when I called them, I do not expect them to address issues in the forum), they showed no interest in finding a fix or seeing what was wrong.

JT (alabama24)

https://community.logos.com/discussion/comment/503401#Comment_503401

A complete uninstall and reinstall has fixed it for me (as well as giving me the LEB reading voice), I do wonder if the two issues are linked in any way.

It appears that there was a licensing issue with the LEB. Bradley had a number of users delete a single file, which forced the licensing file to be rebuilt. I assume that your complete reinstall accomplished the same thing, albeit in a longer process. I think the two issues are probably unrelated, but I had suspicions that something on your local account needed to be rebuilt… I just didn't know what. Glad its working now! Let us know if something goes awry again.

I am slightly disappointed with the support I got from Logos (and this is when I called them, I do not expect them to address issues in the forum), they showed no interest in finding a fix or seeing what was wrong.

Sorry to hear that. I am sure it is frustrating. My experience has always been positive… hopefully your experience is an isolated one. [:S]

Kent Pletcher

https://community.logos.com/discussion/comment/503446#Comment_503446

I'm having the same Bible Reading Plan sync issue with the desktop Logos 5. I participated in the iOS forum, but it turns out that the problem is the desktop version. Everything else syncs.

This is becoming annoying, honestly.

Is there a fix? If so, what is the fix?

JT (alabama24)

https://community.logos.com/discussion/comment/513828#Comment_513828

Is there a fix? If so, what is the fix?

Hopefully Logos will respond soon. Generally, there is better feedback in the Beta forum. It seems that there is some issue with the desktop app... but whatever it is it wasn't discovered by beta users.

Dustin Masters (Work)

https://community.logos.com/discussion/comment/513828#Comment_513828

To clarify, are all of your other apps syncing correctly? Is your reading plan progress up to date on documents.logos.com?

Kent Pletcher

https://community.logos.com/discussion/comment/513901#Comment_513901

That is correct. Everywhere I go from iOS to Biblia to documents.logos.com is synced except my desktop. The only time my desktop is right is if it is the only place I'm reading, which is rare.

Dustin Masters (Work)

https://community.logos.com/discussion/comment/513936#Comment_513936

I wasn't able to find any red flags when I looked at the server logs - this is likely an installation problem with Logos 5, which customer support can help you work through. If you post your logs, I can see if there's any sync issues that the client is logging. This link details where to find your logs.

JT (alabama24)

https://community.logos.com/discussion/comment/513828#Comment_513828

I'm having the same Bible Reading Plan sync issue with the desktop Logos 5. I participated in the iOS forum, but it turns out that the problem is the desktop version. Everything else syncs.

This is becoming annoying, honestly.

Is there a fix? If so, what is the fix?

If you are on Mac, follow the link in my signature line for the logging diagnostic tool.