5.1 Crashes when opening LEB Audio

First, I apologize for this duplicate post from Logos 4. In following the instructions I clicked on the link and did not pay attention that it took me to Logos 4.

I have searched the Forums with no success for my issue. 5.1 starts to load the LEB Audio but then has an error and has to close the program.

A 2nd issue is that I cannot get the videos (any of them) to run in Logos. I am sent to a page where I am told to download and install a new copy of directx. I have done all of this, nothing.

BTW, I am running under Windows 8, for what that may be worth.

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Dave Hooton

The zipped logos.log has no crash information. Upload LogosCrash.txt if present, but first update to the Service Release advertised in this forum.

James H. Schafer

https://community.logos.com/discussion/comment/504919#Comment_504919

Thanks Dave, I'm uploading a LogosCrash file. Hope it explains what's going on.

LogosCrash.zip

James H. Schafer

https://community.logos.com/discussion/comment/504928#Comment_504928

Forgot to ask, I noticed a LogosIndexer file. Would that help at all?

Dave Hooton

https://community.logos.com/discussion/comment/504929#Comment_504929

Forgot to ask, I noticed a LogosIndexer file. Would that help at all?

No and the crash file was old one, so it appears that the crash was so quick that one could not be generated. If you have updated to the latest Service Release and still get the crash with LEB audio please contact Technical Support

Bradley Grainger (Logos)

Please see my post here: http://community.logos.com/forums/p/72504/504976.aspx#504976

Dave Hooton

https://community.logos.com/discussion/comment/504990#Comment_504990

Please see my post here: http://community.logos.com/forums/p/72504/504976.aspx#504976

Thanks, Bradley.

James H. Schafer

https://community.logos.com/discussion/comment/504990#Comment_504990

Please see my post here: http://community.logos.com/forums/p/72504/504976.aspx#504976

I'm moving my last post to the proper location. So, in spite of what I have gone through, today I lost my internet connection. I turned off the computer, then unplugged and replugged my router, computer up and running and got everything working again, at least that is what I thought.

Then after loading Logos 5 again, I was back to the same problem I was having when I started this thread. I went back to follow your instructions, went through the dump file creation process, Logos opened and everything is back to normal. However, NO DUMP FILE was created. I guess that is because it is now working O.K.

Any idea what may be happening? or, what I may be doing wrong? In any event, I will definitely keep the Dump File info in my files.

THANKS SO MUCH FOR ALL YOUR HELP!!

James H. Schafer

https://community.logos.com/discussion/comment/505774#Comment_505774

Well, I don't understand what can be happening. I'm having to run the command prompt and setting up for the dump file on a regular basis. When that is done no dump file is ever developed because Logos opens up with the LEB Bible talking.

The only thing is after I have used the computer for a while, going to the Internet, working on other programs, something is disconnecting the audio in LEB. The next time I want it I have to go through the previous steps.

I haven't checked to see if the Logos audio works in other resources and right now I just finished doing the dump thing so I'm pretty sure it will work. I'll try that the next time LEB audio stops working.

Does anyone have an idea why this changes as it does? Is there another file that can be created that will provide information, since the Dump file does not work?

James H. Schafer

https://community.logos.com/discussion/comment/506531#Comment_506531

After following each of the instructions given here on Forums and also doing what I was told to do by Support it all comes down to one word:

COMPATIBILITY!!!!!! [:O]

Seems no one thought of this. Finally, out of frustration I thought "let's check compatibility and see." I'm running Windows 8, but the compatibility was set on WindowsXP SP-3. SO, I changed it to Windows 7, the newest OS available, re-opened Logos, and wouldn't you know it, it worked. To be sure I closed Logos, re-started my computer and Thank the Lord it still works. Have closed and re-opened several times and still working.

So my word for today is compatibility, perhaps some of the other issues our fellow users are having could be resolved by compatibility.

I just knew Logos would be compatible if we could just settle our differences. [;)]

JT (alabama24)

https://community.logos.com/discussion/comment/508161#Comment_508161

I'm running Windows 8, but the compatibility was set on WindowsXP SP-3. SO, I changed it to Windows 7, the newest OS available, re-opened Logos, and wouldn't you know it, it worked.

Is this a setting in Windows 8? It might be helpful for other users to post a screen shot.

James H. Schafer

https://community.logos.com/discussion/comment/508168#Comment_508168

Is this a setting in Windows 8? It might be helpful for other users to post a screen shot.

Yes, but not just in Windows 8, I remember it from XP as well. One has to right click on the Logos shortcut icon, select Properties and the tab Compatibility. There is a drop down list with available OS "Run this program in compatibility mode for:" that can be used.
There are several options available all the way from Windows95 to Windows7. I will attempt posting a screen shot.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/508189#Comment_508189

Logos 5 is not designed to run in "Compatibility mode". As you have discovered, it may cause crashes and other incompatibilities.

Please uncheck the "Run this program in compatibility mode" checkbox and run Logos 5 without any compatibility settings.

James H. Schafer

https://community.logos.com/discussion/comment/508251#Comment_508251

Logos 5 is not designed to run in "Compatibility mode". As you have discovered, it may cause crashes and other incompatibilities.

Please uncheck the "Run this program in compatibility mode" checkbox and run Logos 5 without any compatibility settings.

Thanks Bradley for this info. I do not know how the Compatibility function had been selected and set for Windows XP SP3, I know for sure that I had not done that, and it definitely would not work in that setting. But, when I found this and changed it to Windows 7 it started working just fine and no crashes.

I followed your advice here and cleared the checkbox and am happy to report Logos is running just fine without a Compatibility setting.

However, all this aside, I do feel that perhaps when a person is trying to find the source of an issue they might need to check this out.

Thanks again,

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/508264#Comment_508264

I followed your advice here and cleared the checkbox and am happy to report Logos is running just fine without a Compatibility setting.

Good to hear.

However, all this aside, I do feel that perhaps when a person is trying to find the source of an issue they might need to check this out.

Agreed, and thanks for the tip. We'll see if we can detect this situation inside the program and log a warning (to help make diagnosing this problem easier).

John Olubobokun

https://community.logos.com/discussion/comment/508288#Comment_508288

Logos 5 crashes whenever I try using LEB Audio. I am using Windows 10 and do not have any compatibility settings. Please help. Thanks.

Mark Barnes

https://community.logos.com/discussion/comment/839788#Comment_839788

Logos 5 crashes whenever I try using LEB Audio. I am using Windows 10 and do not have any compatibility settings. Please help. Thanks.

You should update to Logos 6, which will bring many improvements and may help this problem. It's free to update: https://www.logos.com/product/46767/logos-6-core-engine

If you still get crashes after updating, please post logs (see 'How to ask for help', below).

John Olubobokun

https://community.logos.com/discussion/comment/839789#Comment_839789

It works after downloading and installing Logos 6. Thank you.