When I try to "add a note" the Logos 4 crashes - I get the following crash report

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This post has 9 Replies | 2 Followers

Posts 4
Clive Davies | Forum Activity | Posted: Mon, Jul 22 2013 2:38 AM

6153.Crash.log

Posts 407
Ray from Faithlife | Forum Activity | Replied: Tue, Jul 23 2013 8:41 AM

Clive,

I'm sorry you're having trouble. I've passed this note along to our customer service team. Someone will be contacting you shortly.

RD3

Logos Marketing | ray.deck@logos.com

Posts 3196
LogosEmployee
Thomas Ball | Forum Activity | Replied: Tue, Jul 23 2013 9:29 AM

Hello Clive,

I'm sorry for trouble with Logos. Can you replicate the crash and log it? Please attach the logs to a reply rather than pasting the text into the message body. www.logos.com/support/windows/L4/logging

 

Posts 9181
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Jul 23 2013 10:29 AM

I see that you're having this problem in Logos 4.6c SR-1. Do you use any of these other Logos apps to edit your notes?

  • Logos 5 (e.g., on a different computer)
  • Logos for Android
  • Logos for iOS (iPhone, iPad)
Posts 4
Clive Davies | Forum Activity | Replied: Wed, Jul 24 2013 3:06 AM

8507.Logos4Indexer.zip

Hope these zipped error files help

Posts 3196
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Jul 24 2013 2:10 PM

Clive Davies:

8507.Logos4Indexer.zip

Hope these zipped error files help

Thanks for the log, Clive. Do you fall under any of the criteria that Bradley listed? 

 

Posts 4
Clive Davies | Forum Activity | Replied: Thu, Jul 25 2013 12:12 AM

I only have Logos 4.  This is the first time that I have attempted to edit notes on the program.  So, although I have Logos on iPhone and iPad, I haven't attempted to edit notes on them yet.

Posts 25772
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Jul 25 2013 12:28 AM

Hi Clive

This looks similar to the problem discussed at http://community.logos.com/forums/p/39636/297761.aspx#297761 (although that was for an earlier version of the program)

Does the suggestion there - " changing the Default Notes Text Size to a different value" - help you at all?

Graham

Posts 4
Clive Davies | Forum Activity | Replied: Thu, Jul 25 2013 2:04 AM

Sorry.  No change when attempting to set text size - program still crashes

Posts 3196
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Jul 25 2013 10:27 AM

Hi Clive,

This may require more thorough troubleshooting. Can you give our Customer Support team a call at 800-875-6467?

 

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