Windows app issue
Hi,
I recently purchased a Surface Pro. I run the full L5 with no problem. It's a bit small but I can get by. However, I wanted to try out the "tablet version" of Logos so I installed the app. My issue is that I cannot get any of my Bibles to load. All of the commentaries, dictionaries, etc load up fine. It's just that the Bibles (ESV, NIV, etc) only show up as white blank pages. I even tried downloading them but it still didn't work. I've tried it on my Windows 8 desktop on a different computer with the same result. Any ideas? Thanks.
Comments
-
I have the same problem on my surface RT.
0 -
We're investigating this issue.
It's most likely due to the app having not been updated to be compatible with the latest resources. Unfortunately, this means that there is no fix/workaround (apart from an update to the app).
0 -
Thanks for the response.
0 -
Is an update to the app pending at all?
0 -
Austin Elwood said:
Is an update to the app pending at all?
We're still discussing this internally; no decision has been made yet.
0 -
Thanks
0 -
I can't get ESV to load: HDNT loads fine, as do all other resources I've tried. Odd.
I downloaded ESV, but that didn't make a difference--the program just "hangs" if I try to open it.
I was thinking maybe the WinStore version couldn't handle my rather excessive highlighting, but it appears that others have this same issue. Sad; I'd love a quick-boot way to get into the Bible
0 -
Ward Walker said:
I can't get ESV to load: HDNT loads fine, as do all other resources I've tried. Odd.
I downloaded ESV, but that didn't make a difference--the program just "hangs" if I try to open it.
I was thinking maybe the WinStore version couldn't handle my rather excessive highlighting, but it appears that others have this same issue. Sad; I'd love a quick-boot way to get into the Bible
See Bradley's post from Sept 30...It looks like all the Bibles with new RI tagging are DRT (Dead Right There!). Until (if) Logos rewrites the Win8 App to recognize the updated Bible resource files.
Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
0 -
I just wanted to add my name to the list of users trying to use the Windows Store App version, that couldn't get the Bibles to load. I have NKJV and a NKJV Study Bible Notes. I can display the study notes but not the NKJV bible. I can load some other books as well, but not any of theBibles. I have the Expanded SDA Bible Commentary set and cannot load some of the Books in the expanded set. Mostly Ellen White Books.
I have a Lenovo ThinkTablet2, The Windows App version would be most helpful because the full Logos 5 version takes a while to load. The Lenovo ThinkTablet2 uses the latest Adam Processor, so it is not real fast.
0 -
Any decision yet? Can you release the older version of the ESV for windows 8 until this get fixed?
0 -
Same problem here Surface RT Win* app. Unable to open the NASB, haven't tried the others, but my commentary books open and work fine so far.
0 -
I've got the same issue. I love Logos, and am grateful that they were quick to the plate with the Windows 8 app, but have been disappointed with follow-up. Promised features (i.e. highlighting) haven't come out at all. I understand putting more resources where demand is greatest, but am disappointed that things that were originally communicated haven't been followed through on. Please update and continue to develop functionality for this app! With the surface 2 coming out MS it doesn't appear that Windows 8 or RT is going away anytime soon.
0 -
Bradley, I'm glad that Logos is aware of the issue, but it is more than a tad frustrating that this has been an issue for too long now and with no resolution in sight. If an application is not working, then there should be an update provided as to steps to resolution - and with an accompanying timeline would be great too!
0 -
Todd Thielen said:
Bradley, I'm glad that Logos is aware of the issue, but it is more than a tad frustrating that this has been an issue for too long now and with no resolution in sight. If an application is not working, then there should be an update provided as to steps to resolution - and with an accompanying timeline would be great too!
Rule one NEVER Upgrade till you are sure your crucial software functions under the new release.
-Dan
0 -
Todd Thielen said:
If an application is not working, then there should be an update provided as to steps to resolution - and with an accompanying timeline would be great too!
I'm working on getting this information for you; unfortunately, the answer right now is "I don't know", and I don't want to promise anything we can't deliver.
0 -
Dan Francis said:Todd Thielen said:
Bradley, I'm glad that Logos is aware of the issue, but it is more than a tad frustrating that this has been an issue for too long now and with no resolution in sight. If an application is not working, then there should be an update provided as to steps to resolution - and with an accompanying timeline would be great too!
Rule one NEVER Upgrade till you are sure your crucial software functions under the new release.
-Dan
But we didn't upgrade. Logos made changes to several Bible resource files so they no longer work with the App we already had.
Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
0 -
I am also having the same issues where all my bible versions are blank. I got up to preach one Sunday morning and came to find my version had disappeared and went blank, which was a huge inconvenience! I use the logos app when preaching each Sunday so please fix this issue soon!!!0
-
Just wanted to throw in a comment to add a voice to the discussion. I have been using Logos for many years and I to have a Surface RT and would love Logos to continue to develop their app. I know market share plays a lager role on these decision so hopefully the upward sales of windows phones and the positive feedback I am seeing regarding the new Surface will make things more favorable. But I would love to at least have a functional app that I could use with my library
P.S. I don't know about other people, but would-be even willing to pay a modest price for such an app in the windows store.
Thanks0 -
Bob Prichett said here - http://community.logos.com/forums/p/76580/536309.aspx#536309 that they are working on a solution.
Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
0 -
The updates to the Bible and Vyrso apps have been approved. After updating you should be able to view all your resources within the app.
0 -
Scott Alexander (Logos) said:
The updates to the Bible and Vyrso apps have been approved. After updating you should be able to view all your resources within the app.
Hi Scott - that's really good news.
These updates aren't visible to me you in the app story - any idea when they should appear?
Thanks, Graham
0 -
Graham Criddle said:
These updates aren't visible to me you in the app story
Sorry - I now see the Vyrso app is there, updating now.
0 -
Thanks for this update; it's much appreciated. Any time you want to add more functionality, feel free. Regardless it's a great help to me.0
-
[:D] I am a happy man!!!! [:D]
0 -
As a long-time Logos user who has been a paying customer from the software's inception it is pretty frustrating to see Logos abandoning the Microsoft platform for Win 8 Metro and instead prioritizing iOS and Android. I get it in terms of market demand, but how about some communication for those faithful users? It would be nice to know: is Logos in or out? Appreciative of the core program, just wishing for more help understanding the company's position on Win 8 metro.
--Scott0 -
Scott Thielen said:
I get it in terms of market demand, but how about some communication for those faithful users? It would be nice to know: is Logos in or out? Appreciative of the core program, just wishing for more help understanding the company's position on Win 8 metro.
Bob's post from earlier this year still stands: http://community.logos.com/forums/p/65459/468039.aspx#468039
Windows RT has very small marketshare, so it's not something we're actively developing for.
Windows 8 can already run the most full-featured version of Logos available: Logos 5. We're aware that there are still some problems with touch compatibility, and plan to work on those, but we don't currently plan to develop a full-blown Windows Store App that reproduces all the features already available in Logos 5.
0 -
Hey, Scott. Nice to see you representing the family! I share your frustrations. They did fix the reading of resources issue in the app now. I can read my ESV again!. I would like to see them improve the app for multi-pane, etc.
0 -
Unfortunately not all the resources are functional. My Boice commentaries are not working.0
-
I have the surface 2 and it really sucks that I can't fully operate my Logos 5... very depressing especially since I need app for school... any updates pending now?
0 -
Nicholas Shaw said:
I have the surface 2 and it really sucks that I can't fully operate my Logos 5... very depressing especially since I need app for school... any updates pending now?
I don't know your specific issue, but if you're looking for a Windows 8 'app' then no, there's no recent developments. And Logos 5 obviously runs fine on Windows 8 or 8.1 but is not touch optimized, e.g. many tasks need a keyboard to work well.
See these threads: http://community.logos.com/forums/t/76583.aspx and http://community.logos.com/forums/t/57269.aspx, especially the more recent posts, for further discussion of these points.
0 -
Do you have Logos running on a desktop PC that is always on? You could try using Splashtop or if the desktop PC has a Pro version of Windows you could use Remote Desktop. I did this with my Surface RT before I was careless and broke it. I am replacing it with a Surface 2 soon and will set this up again.
0 -
Mark Groen said:
Do you have Logos running on a desktop PC that is always on? You could try using Splashtop or if the desktop PC has a Pro version of Windows you could use Remote Desktop. I did this with my Surface RT before I was careless and broke it. I am replacing it with a Surface 2 soon and will set this up again.
Nicholas, what specific problem are you having with Logos on your Surface?
Mark, I'm not sure if your question about having a desktop was directed at me or Nicholas.
If to me, then yes, I have a desktop, but not because of Logos. I don't see Logos running in Splashtop or Remote Desktop as an ideal solution, because aside from connectivity questions (would there be a reliable wifi/data connection away from the desktop computer), the interface for control is sub-par to running Logos directly on a Surface or in the Android/iOS app.
But personally, my long-term goal would be to have one device that I could use in tablet mode with a Metro style Logos app for reading/basic study, then attach the keyboard for typing up sermon or class notes in conjunction with Logos 5.
As it stands right now, in my opinion you need two devices to use Logos most conveniently and efficiently: 1) a desktop or laptop type device with a keyboard running a full desktop OS (OS X or Windows 7/8, etc) to use Logos 5 in 'full power' mode, plus 2) a smartphone/tablet running iOS or Android for reading mode using the app.
In contrast, there are hybrids like the Surface, Asus T100, Lenovo Miix, Dell Venue, etc that support both app mode and full desktop mode in a single device that can 'do it all' if the software were available.
A single device would not work perfectly, but would be an acceptable compromise for a decent segment of people (students, pastors studying away from the office, missionaries out traveling to give reports, etc). It would also be one step closer to a single device that can do everything acceptably: at your desk it's connected to a monitor for better viewing, on the go it is very portable, at night you use it as a tablet for reading etc. This would simplify charging and possibly reduce costs (buying one "Surface 3.0" instead of [desktop + ] tablet + laptop). I realize this kind of vision is broader than just Logos, but a single device computing solution is an real goal for some people.
0 -
Nicholas Shaw said:
I have the surface 2 and it really sucks that I can't fully operate my Logos 5... very depressing especially since I need app for school... any updates pending now?
Sorry you are having trouble.
I honestly doubt the Surface 2 will ever run full Logos because the Surface 2 is Windows RT. At best the Windows RT app will be an ebook reader, and it is unlikely to be brought to parity with the ios and Android apps, which are also mostly ebook readers. Still, it can be nice to have access to your Logos books on the tablet.
"In all cases, the Church is to be judged by the Scripture, not the Scripture by the Church," John Wesley0 -
Daniel Lee said:
It would also be one step closer to a single device that can do everything acceptably: at your desk it's connected to a monitor for better viewing, on the go it is very portable, at night you use it as a tablet for reading etc. This would simplify charging and possibly reduce costs (buying one "Surface 3.0" instead of [desktop + ] tablet + laptop).
This is exactly how I have used my Surface Pro for the last year.
Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
0 -
David Thomas said:Daniel Lee said:
It would also be one step closer to a single device that can do everything acceptably: at your desk it's connected to a monitor for better viewing, on the go it is very portable, at night you use it as a tablet for reading etc. This would simplify charging and possibly reduce costs (buying one "Surface 3.0" instead of [desktop + ] tablet + laptop).
This is exactly how I have used my Surface Pro for the last year.
I would love to be enlightened then as to how you have a really useful reading mode in Logos (app or Logos 5) on Windows 8 without the keyboard attached. Because I've tried a variety of things and have had no good solutions become apparent.
0 -
That is exactly what I do on my Surface Pro 2 also, and it works great. It has replaced my desktop, tablet, and laptop completely. I have a monitor at my desk that I can connect to the Surface Pro 2, but, honestly, I do that very seldom now days. I find it more comfortable to just stretch or pinch the Surface Pro 2 screen if adjustment is needed, and when I use the monitor I catch myself reaching up and touching the monitor screen (and it is not touch screen). I am blind in my right eye (completely) and near sighted in my left eye, but I have no problems using the Surface Pro 2 screen.David Thomas said:Daniel Lee said:It would also be one step closer to a single device that can do everything acceptably: at your desk it's connected to a monitor for better viewing, on the go it is very portable, at night you use it as a tablet for reading etc. This would simplify charging and possibly reduce costs (buying one "Surface 3.0" instead of [desktop + ] tablet + laptop).
This is exactly how I have used my Surface Pro for the last year.
And using the Surface Pro 2 as a tablet to read Logos books is a pleasure in Logos 5. When reading extensively in a book, I simply float the resource window to full screen and use my finger to scroll. What could be simpler? Or I have put the resource in "Logos reading mode" and used my finger to swipe and turn pages. Either way works great.
"In all cases, the Church is to be judged by the Scripture, not the Scripture by the Church," John Wesley0 -
Daniel Lee said:
I would love to be enlightened then as to how you have a really useful reading mode in Logos (app or Logos 5) on Windows 8 without the keyboard attached. Because I've tried a variety of things and have had no good solutions become apparent.
I have a saved layout that I call "Portrait - Touch" It has the highlighting panel on the left the top panel has the resource I am reading and the bottom panel has 3 tabs of favorite Bibles (with Interlinear pane displayed for quick lookup). I flip the keyboard behind and use the stylus for highlighting.
Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
0 -
http://community.logos.com/forums/p/76583/573083.aspx#573083
Do you have to go through all the steps described in my third and fourth paragraph here? Or is there some shortcut to make it work better?0 -
Daniel Lee said:
http://community.logos.com/forums/p/76583/573083.aspx#573083 Do you have to go through all the steps described in my third and fourth paragraph here? Or is there some shortcut to make it work better?
I don't go through all your steps because I don't use reading view. I read in the simple 3 panel view I described above.
Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
0 -
This has become an issue again for many of the resources. Can the app be updated to view the new and updated resources?
0
