Logos stops working, shuts down

Page 1 of 1 (10 items)
This post has 9 Replies | 2 Followers

Posts 19
Theologien | Forum Activity | Posted: Fri, Nov 15 2013 2:39 AM

I've encountered a problem with Logos shutting down after the main home screen opens. I've tried to fix it by going to control panel and clicking Fix" on the program, but it did not good. I even uninstalled the program and re-installed it, but the same thing happens. I've added the logos logs folder as instructed on the support page, hope you can find a solution for me.

thanks

howard diehl

 63246.Logos Log Files.zip

Posts 9070
LogosEmployee

This appears to be a bug in the home page (that I believe the team is already looking in to).

As a workaround, hold down the CMD key when you start Logos 5. You should see the Sign In dialog. Check the "Use blank layout" checkbox, then click Sign In.

The app should open to a blank screen, bypassing the home page (and the crash). You may have to use this workaround until an update is shipped.

Posts 19
Theologien | Forum Activity | Replied: Fri, Nov 15 2013 7:56 AM

Thanks for the note, but I tried your workaround, and it doesn't work. It goes straight to the home page and by passes the sign in dialog, proceeds to tell me that Logos has stopped working.

I also happened to notice that the pull down menu for windows 7 shows Logos working in the background and says it's 40% indexed. Why would that be? 

Posts 9070
LogosEmployee

Theologien:

Thanks for the note, but I tried your workaround, and it doesn't work. It goes straight to the home page and by passes the sign in dialog, proceeds to tell me that Logos has stopped working.

I wrote "CMD key" but meant "Ctrl Key" ("Cmd" is, of course, for Mac).

Does using "Ctrl" allow you to see the Sign In dialog?

Posts 19
Theologien | Forum Activity | Replied: Fri, Nov 15 2013 9:25 AM

Thanks, Bradley, I assumed that was what you meant, and no, it does not work. Don't know if it is me or the program problem. BTW, logos finished indexing, but it still did not boot up, it shut down again. At this point, I will await some feedback from your side. 

howard

Posts 1471
Angela Murashov | Forum Activity | Replied: Mon, Nov 18 2013 9:13 AM

Theologien:
I've encountered a problem with Logos shutting down after the main home screen opens.

This should be fixed in 5.2 SR-1.

Posts 1
Gilberto Andrade | Forum Activity | Replied: Mon, Nov 18 2013 9:29 AM

Theologien:

I've encountered a problem with Logos shutting down after the main home screen opens. I've tried to fix it by going to control panel and clicking Fix" on the program, but it did not good. I even uninstalled the program and re-installed it, but the same thing happens. I've added the logos logs folder as instructed on the support page, hope you can find a solution for me.

thanks

howard diehl

 63246.Logos Log Files.zip

Theologien:

I've encountered a problem with Logos shutting down after the main home screen opens. I've tried to fix it by going to control panel and clicking Fix" on the program, but it did not good. I even uninstalled the program and re-installed it, but the same thing happens. I've added the logos logs folder as instructed on the support page, hope you can find a solution for me.

thanks

howard diehl

 63246.Logos Log Files.zip

Posts 19
Theologien | Forum Activity | Replied: Tue, Nov 19 2013 7:44 AM

That is good to know, but since I can't open Logos 5, exactly how will I know when the update is available? Can someone send a notice or something? I'd really like to get back to using the software that I've spent a lot of money on and setting useless on my computer.

hd

Posts 24676
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Nov 19 2013 7:56 AM

Theologien:
That is good to know, but since I can't open Logos 5, exactly how will I know when the update is available?

5.2 SR1 is available - please see http://community.logos.com/forums/t/77689.aspx for download instructions.

Posts 19
Theologien | Forum Activity | Replied: Tue, Nov 19 2013 8:44 AM

Okay so far. thanks for the notice. I'll be back if it doesn't work.

hd

Page 1 of 1 (10 items) | RSS