Crash on Faithlife Video

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Posts 55
Rick Williams | Forum Activity | Posted: Tue, Nov 26 2013 5:25 AM

When attempting to open/play a Faithlife Video Logos is crashing.  This has happened each time I've attempted to access one of the video's.  I'm running ver 5.2 SR-2 (5.2.0.0086)

Attached is the log files86446.Logos Log Files.zip

Posts 2830
Don Awalt | Forum Activity | Replied: Tue, Nov 26 2013 6:00 AM

It looks like it is trying to find the video file in your WebCache directory C:\Users\Rick%20Williams\AppData\Local\Logos5\Data\vzwyeasx.5ry\WebCache and it is not there. Is there anything in that folder? Have you downloaded the video files or are you trying to stream them?

Posts 55
Rick Williams | Forum Activity | Replied: Tue, Nov 26 2013 6:34 AM

I'm away from my office so I can't look.  I'm not sure how Logos handles those resources.  All I can say at this point they appear in my collection and work on my laptop which I'm using now.  I'd assume they should be on the HD and not streamed.

 

Posts 9069
LogosEmployee

I've reported this bug.

It looks like the program is incorrectly URL-escaping a local file path. You could try manually creating all the folders in the path, to see if that stops the crash. Open an Admin Command Prompt and paste in:

mkdir "C:\Users\Rick%20Williams\AppData\Local\Logos5\Data\vzwyeasx.5ry\WebCache\"

Posts 55
Rick Williams | Forum Activity | Replied: Tue, Nov 26 2013 7:16 AM

I accessed the computer and there is a  "C:\Users\Rick%20Williams\AppData\Local\Logos5\Data\vzwyeasx.5ry\WebCache\ directory.  There are 5 files in it: 0ket5zdo.m2s, CacheData.db, CacheData.db-journal, ekn1bcoy.xun and fiehrgid.mfi

 

Posts 9069
LogosEmployee

Rick Williams:

I accessed the computer and there is a  "C:\Users\Rick%20Williams\AppData\Local\Logos5\Data\vzwyeasx.5ry\WebCache\ directory.  There are 5 files in it: 0ket5zdo.m2s, CacheData.db, CacheData.db-journal, ekn1bcoy.xun and fiehrgid.mfi

 

Thanks for the quick reply; sounds like my proposed workaround won't work. We'll work on resolving this issue as quickly as possible; in the meantime, I think you will need to avoid video resources on your computer. I apologise for the inconvenience.

Posts 55
Rick Williams | Forum Activity | Replied: Tue, Nov 26 2013 8:44 AM

Not a problem, I primarily was checking because of the SR report of the issue with videos.  It isn't something I look at very often.  Thank you also for the quick reply as well. 

RW

Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Tue, Nov 26 2013 4:24 PM

This should be fixed in 5.2 SR-3. 

Dylan Rondeau, Software Tester

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Posts 55
Rick Williams | Forum Activity | Replied: Wed, Nov 27 2013 5:27 AM

SR-3 appears to have fixed the issue.  Thank you.

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