Logos 5 crashing regularly: MBAir (late 2010)

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Posts 11
David Groenenboom | Forum Activity | Posted: Mon, Dec 9 2013 4:25 PM

Hi folks,

My Logos is crashing regularly - two or three times per day. Sometimes this comes by way of a lock up, in which everything Logos becomes inactive (but I can still see the program window); on other occasions the whole program crashes and I get the "Logos has quit unexpectedly - Restart". It seems the program has become unstable.

I have attached some log files 9at least I think they attached...) for your reading pleasure ;-)

Happy for any assistance...

Dave

Perth, Australia

Posts 2589
Lee | Forum Activity | Replied: Mon, Dec 9 2013 4:30 PM

Your logs have not been attached. Try again?

I would also advise you to contact Logos customer service directly, despite the time difference. They may put you in touch with their technical people.

Posts 11
David Groenenboom | Forum Activity | Replied: Mon, Dec 9 2013 5:10 PM

Is the idea to attach the .zip file? This doesn't seem to work - the file is selected but nothing shows up. I wondered whether it had worked...

Posts 5557
Forum MVP
Mike Binks | Forum Activity | Replied: Tue, Dec 10 2013 12:12 AM

Hi David

David Groenenboom:

Is the idea to attach the .zip file? This doesn't seem to work - the file is selected but nothing shows up. I wondered whether it had worked...

Yes - save the zip file to your desktop.

Use the paper clip above

From the pop up window...

First use 'Choose File' to locate the zip file on your desktop.

Then use 'Insert' to place the zip file in your message.

(The resulting addition will look a bit strange but will be ok)

You may need to wait a few seconds while the software adds the attachment.

I sometimes need to click on "Insert" again to make the attachment load.

Finally delete the zip file from your desktop.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 10845
Forum MVP
Jack Caviness | Forum Activity | Replied: Tue, Dec 10 2013 4:50 AM

David Groenenboom:
My Logos is crashing regularly - two or three times per day

David, do you allow your MBA to sleep with Logos open? There is currently a bug with wake from sleep in the Mac version which is to be fixed in 5.2a. The fix will be tested in the upcoming beta and then incorporated in the stable release.

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