Logos 4 Crashed and Won't Load

Here is what is in my log, hopefully someone knowledgeable can find the issue:

2009-12-23 21:46:25.0589   1   Info   OurApp   Starting application (version 4.01.3.4533) at 0.207 seconds.
2009-12-23 21:46:25.2461   1   Info   OurApp   WPF rendering tier 2; targeting 20 FPS.
2009-12-23 21:46:25.2617   1   Info   OurApp   Auto-detected UI language: en-US
2009-12-23 21:46:25.2617   1   Info   OurApp   Culture.Current.LanguageName: en-US
2009-12-23 21:46:25.2773   1   Info   OurApp   Loading application XAML.
2009-12-23 21:46:26.0885   1   Info   OurApp   Running application.
2009-12-23 21:46:26.1821   1   Info   OurApp   Creating AppModel.
2009-12-23 21:46:26.2289   1   Info   UserManager   Opening UserManager in C:\Users\Rick\AppData\Local\Logos4\Users.
2009-12-23 21:46:26.2445   1   Error   OurApp   Unhandled exception: System.UnauthorizedAccessException: Access to the path 'C:\Users\Rick\AppData\Local\Logos4\Users\UserManager.db' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at Libronix.Utility.Data.LocalFileDatabase..ctor(String strPath, Func`2 fnCreateConnection, Func`2 fnValidateDatabase, Action`1 fnCreateDatabase)
   at Libronix.DigitalLibrary.UserManager..ctor(String strUserManagerFolder)
   at Libronix.DigitalLibrary.UserManager.CreateCommon()
   at LDLS4.OurApp.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__0(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager sim)
   at LDLS4.OurApp.Main(String[] astrArgs)

To reinstall will be a nightmare as I downloaded all the software and recently purchased the Scholars Library Upgrade from the Bible Study Library. I still have L3 and it works....it could be that I accidentally synchronized the licenses in L3 because it would not load after that.

Thanks to anyone who can point me in the right direction. Uninstall/Reinstall may be the only action.

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Comments

Mark Smith

2009-12-23 21:46:26.2445 1 Error OurApp Unhandled exception: System.UnauthorizedAccessException: Access to the path 'C:\Users\Rick\AppData\Local\Logos4\Users\UserManager.db' is denied.

Not sure why this happened but seems to have started the crash. Can you tell us what operating system you are using?

Joe K

https://community.logos.com/discussion/comment/62381#Comment_62381

I have seen files get locked in memory and then give this error when accessed. Try rebooting and see if that resolves it. -JoeK

Dave Hooton

To reinstall will be a nightmare as I downloaded all the software and recently purchased the Scholars Library Upgrade from the Bible Study Library. I still have L3 and it works....it could be that I accidentally synchronized the licenses in L3 because it would not load after that.

Thanks to anyone who can point me in the right direction. Uninstall/Reinstall may be the only action.

Let's see if we can avoid the unpleasant alternatives as this looks like an access rights issue. "Access to the path 'C:\Users\Rick\AppData\Local\Logos4\Users\UserManager.db' is denied". So right click the L4 icon and select "run as administrator" (hopefully you are logged in as Admin or know the Admin password).

Rick Ross

https://community.logos.com/discussion/comment/62381#Comment_62381

I am using Win 7 on a laptop. I tried right-clicking on the icon to run as admin, but it would appear that this is not available in Win7, or at least I was not able to get it to work. I will check that directory to make sure something didn't get changed by accident when I was looking at that location earlier in the night. Thanks everyone and have a safe, joyous, Christmas...

Rick Ross

https://community.logos.com/discussion/comment/62393#Comment_62393

Dave,

Thanks and I will try that when I get home, but, I don't know that I can do that in Win7.

Mark Smith

https://community.logos.com/discussion/comment/62598#Comment_62598

Thanks and I will try that when I get home, but, I don't know that I can do that in Win7.

You should see the option when you right click on the icon in Win 7. If not open the properties dialog through the right click menu and click on the compatibility tab. The option is at the bottom. I assume you have to be logged on as the administrator when you do this. It does work on Win 7.

Michael Lyman

https://community.logos.com/discussion/comment/62839#Comment_62839

Right Click on the Logos 4 Icon on your taskbar and then right click on Logos 4. See screen shot below.

Rick Ross

https://community.logos.com/discussion/comment/62839#Comment_62839

Mark and everyone who helped me,

I ended up having to uninstall Logos and reinstall. Once I ran the setup again, it was off to bed to wake up to a restored program once again. I am not sure what happened, but, all it well. Toying with removing L3 entirely.

Is it possible to backup the directory to preclude having to completely perform this process again?

Merry Christmas, one an all!