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Robert Carroll | Forum Activity | Posted: Mon, Dec 16 2013 9:27 PM

The logos program will suddenly no longer highlight.  Simply stopped after I turned a page from my previous highlight.  Using newest mini - has been fine.  Did hard shutdown of Ipad and turned app on again.  Still no highlighting.  Any ideas?

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JT (alabama24) | Forum Activity | Replied: Mon, Dec 16 2013 9:58 PM

Is that no new highlights, or the old ones are missing too?

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Posts 8
Robert Carroll | Forum Activity | Replied: Tue, Dec 17 2013 6:33 AM

The existing highlights are still there, including ones made minutes before it stopped working.  I selected a different color (grey) and not regardless of color I cannot highlight.  

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JT (alabama24) | Forum Activity | Replied: Tue, Dec 17 2013 8:46 AM

Just to trouble shoot:

  1. Try a different pallet (not just another color within a pallet)
  2. Try a different resource

If you don't have a ton of downloaded resources, your best bet might be to delete and reinstall the app.

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Posts 8
Robert Carroll | Forum Activity | Replied: Tue, Dec 17 2013 9:06 AM

Thanks for your suggestion, but changing the pallet does not change the outcome.  Trying to avoid the uninstall and reinstall.  

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JT (alabama24) | Forum Activity | Replied: Tue, Dec 17 2013 10:10 AM

Changing resource didn't help either? I know of at least one resource bug which had "black holes" where highlighting wasn't  accepted... (I don't remember which one, or where those black holes were... and it might have already been fixed. Sorry I can't give more).

Did you check the note document itself (either on the iPad or within L5) to see if a note was actually created (even if not shown)?

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