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Posts 12
MD | Forum Activity | Posted: Wed, Jan 8 2014 4:33 PM

Thanks for all the excellent work that Logos has done on the recent Android upgrades. The app is becoming an excellent addition to the Logos Software lineup.  However, I'm having a frustrating (non-critical) issue when using the app that I would like to document for the community.

Details: Device is the Samsung Galaxy Note 3 smart-phone running Android version 4.3 (Jelly Bean). I'm using Logos Bible for Android Suite, version 4.0.9 (Build 166).

Issue -- Missing Documents:  For some unknown reason, not all of my "Notes Documents" are available when using this app. Only 3 of my 15 "Notes Documents" are available and none of my non-shared "Notes Documents" that are linked to Bible Resources show up in either the new drop-down menu or within the linked Bible Resources themselves. No "Markup," "Highlight" or "Emphasis" documents are showing in either the drop-down menu or linked Resources. Strangely enough, there is one shared "Notes Document" that is linked to a non-Bible resource and 2 other non-shared documents linked to non-Bible resources that are showing correctly .

Again, any "Notes Document" that is linked to a Bible resource will NOT show at all and no "Highlights" will show in any Bible version. Notes that are are NOT tied to a Bible resource will show, but some only partially show and others show fully.

Also, "Reading Plan Documents" are all showing correctly.

Any help in solving this issue would be greatly appreciated...MD

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Jan 9 2014 2:42 PM

MD:
Any help in solving this issue would be greatly appreciated...MD

Hi MD,

Please attempt to create a new Note or a new Favorite in the app, then wait a minute or so.  Then go to the Help menu and tap Send Support Info so we can take a look at your logs.

Posts 12
MD | Forum Activity | Replied: Thu, Jan 9 2014 3:13 PM

Thanks Kevin.  I'll do as you suggested.  

Made a new note in my "Baptism Notes" document.  It is one of my "Documents" that is currently working in the app.  The new note is attached to my KJV Bible in Gen 2:1-3.  Link shows correctly on all the Bibles in my app, and it synced correctly to my Logos 5 Windows version.  Still missing ~13 documents.  

I have the log.zip file...what should I do with the file?  

Thanks...MD

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Jan 9 2014 3:53 PM

MD:
I have the log.zip file...what should I do with the file?  

Please mail it to support@logos.com .

Posts 12
MD | Forum Activity | Replied: Mon, Jan 13 2014 4:13 PM

I sent the log file back on January 9th, but haven't heard anything since then.  Is there any progress?  

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Jan 13 2014 4:37 PM

MD:

I sent the log file back on January 9th, but haven't heard anything since then. Is there any progress?

We have been unable to reproduce the issue and it seems that there might have been some strange network connectivity problem.  Please uninstall and reinstall the app and let us know if it solves the issue.

Posts 12
MD | Forum Activity | Replied: Mon, Jan 13 2014 5:17 PM

Okay, thanks for checking.  What happens to all my downloaded resources?  Do I need to download them again after I reinstall the app or is there some way to save them on my device?  

Posts 25486
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Jan 13 2014 11:23 PM

MD:

 What happens to all my downloaded resources?  Do I need to download them again after I reinstall the app or is there some way to save them on my device?  

you will need to download them again

Posts 12
MD | Forum Activity | Replied: Tue, Jan 14 2014 9:04 AM

Well, I bit the bullet and uninstalled then reinstalled the app as Kevin suggested and the app HOW WORKS CORRECTLY.  It was painful to redownload all my resources, but I've learned a lot about how the app works and about the weaknesses of the sync system.  I now have the Logos 5 Windows program, the Logos Android app on a tablet, and the Logos Android app on a smartphone all synced and working perfectly.  

Many thanks to Kevin for the all help...MD

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