BUG:Devices check boxes and iPad do not agree

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Jack Caviness | Forum Activity | Posted: Thu, Jan 30 2014 7:27 AM

These are the devices checked in my Library for my iPad; however, the iPad has a different set. Don't know how to get a list of the iPad content. Noticed that loading and removing from the iPad does not affect the checkmarks on the desktop. Also clicking the checkboxes does not necessarily add or remove resources from the iPad.

There are 30 resources in this list, but only 16 on the iPad. "The Battle for the Resurrection" was on the iPad, but is not on this list.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Jan 30 2014 11:47 AM

Jack Caviness:

These are the devices checked in my Library for my iPad; however, the iPad has a different set. Don't know how to get a list of the iPad content. Noticed that loading and removing from the iPad does not affect the checkmarks on the desktop. Also clicking the checkboxes does not necessarily add or remove resources from the iPad.

There are 30 resources in this list, but only 16 on the iPad. "The Battle for the Resurrection" was on the iPad, but is not on this list.

Jack,

I'll see if I can reproduce this issue.  Have the settings of these 30 resources been recently changed (i.e. have you been changing around the resources you wish automatically downloaded to your iPad)?

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Jack Caviness | Forum Activity | Replied: Fri, Jan 31 2014 4:13 AM

Kevin Byford:
Have the settings of these 30 resources been recently changed (i.e. have you been changing around the resources you wish automatically downloaded to your iPad)?

It has for some, but some others have been set for months. The most recent addition was 

Fruchtenbaum, Arnold. A Study Guide of Israel: Historical and Geographical. Tustin, CA: Ariel Ministries, 1994.

It did not automatically appear on the iPad, so I manually downloaded it. Would it help if I cleared everything on both the desktop and iPad and start over?

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Jack Caviness | Forum Activity | Replied: Mon, Feb 3 2014 1:56 PM

Jack Caviness:
Would it help if I cleared everything on both the desktop and iPad and start over?

Tried this. Deleted the app from my iPad and unchecked every box on the desktop. Reinstalled the Logos app on the iPad and checked 9 resources in the Library on my desktop. Nothing loaded on the iPad, so deleted the app and reinstalled once again. Gave the iPad insomnia while it was charging. It has now been more than two hours, and the only thing loaded is the Lexham English Bible—which is not checked on the desktop library.

Now, what do you suggest?

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Jack Caviness | Forum Activity | Replied: Mon, Feb 3 2014 2:54 PM

Sometimes I have the feeling that I am only talking with myself Geeked

More experimenting: Deleted all Jack's iPad entries from my account settings on Logos.com. Deleted and reinstalled the Logos app on my iPad. Logged in. Selected 9 resources in the desktop library for Jack's iPad. Six of them loaded on the iPad.

The last three I selected have not loaded on the iPad—Septuagint with Logos Morphology, Misreading Scripture, and Lexham English Septuagint.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Feb 3 2014 3:20 PM

Jack Caviness:

Sometimes I have the feeling that I am only talking with myself Geeked

More experimenting: Deleted all Jack's iPad entries from my account settings on Logos.com. Deleted and reinstalled the Logos app on my iPad. Logged in. Selected 9 resources in the desktop library for Jack's iPad. Six of them loaded on the iPad.

The last three I selected have not loaded on the iPad—Septuagint with Logos Morphology, Misreading Scripture, and Lexham English Septuagint.

Unfortunately I am unable to reproduce this issue.  Are you sure the devices are being synced properly?  Here's how:

1. From Logos Desktop, select the resources you want downloaded to your mobile device, then press the Sync button.
2. From Logos on iOS, start the app; if the app is already running, press the iPad's Home button (not the Logos Home button the the physical Home button) which will force a sync.
3. Enter "local:" in the Library search field.  If "local:" has already been entered in the field, newly downloaded resources will not automatically appear - you have to delete the entry and enter it again to re-run the Library search.

Please let me know if following these steps takes care of things.

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Jack Caviness | Forum Activity | Replied: Mon, Feb 3 2014 4:00 PM

Kevin Byford:
Please let me know if following these steps takes care of things.

It finally downloaded the last 3 resources. 

Kevin Byford:
From Logos Desktop, select the resources you want downloaded to your mobile device, then press the Sync button.

Did that more than once.

Kevin Byford:
press the iPad's Home button

Did that a number of times during this process.

Kevin Byford:
 If "local:" has already been entered in the field, newly downloaded resources will not automatically appear - you have to delete the entry and enter it again to re-run the Library search.

I not only deleted local: from the filter, I even quit the app completely by deleting it from the open apps. Did not measure the time, but the synch took more than two hours.

Still do not know why the resources mentioned in the original post never synchronized.

If I remove a resource from the iPad manually, should it synch back to the desktop app and remove the checkbox? If I download a resource manually, should it synch and check the box?

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Feb 4 2014 11:47 AM

Jack Caviness:
Did not measure the time, but the synch took more than two hours.

Was your device using a wifi or cellular connection?

Jack Caviness:
If I remove a resource from the iPad manually, should it synch back to the desktop app and remove the checkbox? If I download a resource manually, should it synch and check the box?

Yes on both counts.

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Jack Caviness | Forum Activity | Replied: Wed, Feb 5 2014 6:00 AM

Thank you for your reply.

Kevin Byford:
Was your device using a wifi or cellular connection?

WiFi during the scenario described above, but it is also cellular enabled. During the clear and reinstall, the iPad was on my desk next to the iMac within a foot of the wireless router.

Kevin Byford:

Jack Caviness:
If I remove a resource from the iPad manually, should it synch back to the desktop app and remove the checkbox? If I download a resource manually, should it synch and check the box?

Yes on both counts.

Good. Will keep an eye on this in the future.

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