Indexer failing

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Posts 3
Colin P Jones | Forum Activity | Posted: Wed, Feb 19 2014 6:27 AM

The Logos 4 Indexer isn't working - it freezes and offer options to seek a solution online (doesn't help) or close program.

Log files below

5618.Logos Log Files compressed.zip

Also the full error message detail is

Problem signature:

  Problem Event Name:                        CLR20r3

  Problem Signature 01:                       logos4indexer.exe

  Problem Signature 02:                       4.63.0.400

  Problem Signature 03:                       52b0ac43

  Problem Signature 04:                       Libronix.SearchEngine

  Problem Signature 05:                       4.63.0.400

  Problem Signature 06:                       52b0ab30

  Problem Signature 07:                       1e9

  Problem Signature 08:                       16

  Problem Signature 09:                       RML5K4UDBMA5NI04CIYRWVDHKEWFDHCV

  OS Version:                                          6.1.7601.2.1.0.256.1

  Locale ID:                    2057

Colin Jones

Posts 9161
LogosEmployee

Since you appear to be running Windows 7, the first thing I'd recommend is installing the free update to Logos 5: https://www.logos.com/installation 

Posts 27477
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Feb 19 2014 12:49 PM

Colin P Jones:
Log files below

Fundamentally, you have a problem with the Library Index. Delete the folder C:\Users\Colin\AppData\Local\Logos4\Data\3fc1dwpl.pi2\LibraryIndex and restart Logos. Re-indexing will take some time.

Dave
===

Windows 11 & Android 8

Posts 3
Colin P Jones | Forum Activity | Replied: Wed, Feb 19 2014 11:45 PM

Thanks for this. I'll try this first.

A message came up that it couldn't find the file Logos4.msi in the installers folder and when I cancelled this it said that the old Logos 4 cannot be removed. Is this ok?

Posts 27477
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Feb 20 2014 2:18 AM

Colin P Jones:
when I cancelled this it said that the old Logos 4 cannot be removed. Is this ok?

Can you Logos at all!  As you mentioned logos4.msi are you sure you ran Logos 5 Setup? You could also upload the Logos Log Files folder as per http://wiki.logos.com/Diagnostic_Logging.

Dave
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Windows 11 & Android 8

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