Logos 4 on a new computer won't INDEX library

I purchased a Logos 4 Silver Package in 2010. My computer received a death blow due to a virus, so I have purchased a new one. When I added Logos 4 to it, it installed fine, but only the engine is there. My library will not index, and the Service Depart at Logos.com won't return my e-mail. Their 800 number locks me into a automated quagmire that doesn't address the problem.

As a starving seminary student, I can't spend hundreds of dollars every few years to buy a new Logos package, and view my initial investment as a lifetime one.

Any advice?

Shane Hedegard

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Comments

Graham Criddle

Hi Shane - and welcome to the forums

Sorry to hear you are having problems.

To help us diagnose this we would need logs. For details of doing this please see https://www.logos.com/support/logos5/windows/problem

As a starving seminary student, I can't spend hundreds of dollars every few years to buy a new Logos package, and view my initial investment as a lifetime one.

Understood but I would recommend you upgrading to Logos 5. The core engine is free (you do pay for new base packages if you choose to do so).

A lot of problems have been fixed in Logos 5 and it would be worth starting from there.

The Logos 5 engine is available to install at https://www.logos.com/installation. I suggest you install that first and let us know how you get on

Graham

Shane Harald Hedegard

https://community.logos.com/discussion/comment/573547#Comment_573547

You are asking for the impossible. When I go to the link above, I cannot follow any of its instructions.

Enabling Login doesn't work, holding the CONTROL KEY down while clicking the Logos 4 Icon doesn't bring up a log in menu, it activates Logos 4 with internet access. Leaving me with Logos 4 engine running, but no library.

The second step of Sending a Log File is broken, because I cannot access my Documents folder.

Todd Phillips

https://community.logos.com/discussion/comment/573598#Comment_573598

I would recommend uninstalling Logos 4 and reinstalling from the installation link mentioned by Graham. Don't worry about enabling logging at this point.

Since your computer is new, it's possible that the version of Logos you installed on it isn't compatible with your current OS. Logos 5 is the current version.

If you installed from a DVD originally, you definitely don't have a current version. Doing a network install may take longer depending on your network connection, but it's the only way Logos distributes the software and resources now.

What operating system and version is your new computer running? Windows 8?

(BTW, neither Graham nor I are Logos employees. )

Shane Harald Hedegard

https://community.logos.com/discussion/comment/573613#Comment_573613

So I used the link you suggested, and "upgraded" (if that is a word that can be used in this case) to Logos 5. Within 5 minutes Logos 5 was up and running, if running can be described as completely standing still. After two days of indexing, Logos is no closer to having a single book indexed. I've literally had it running day and night (even though it seemingly shuts itself off every 6 hours or so.

I don't know what to do.

Shane Harald Hedegard

https://community.logos.com/discussion/comment/574039#Comment_574039

I am running Windows 8, and it hasn't had any problems with either version of the Logos engine (either 4 or 5) they both run, but their indexing seemingly does nothing.

DominicM

https://community.logos.com/discussion/comment/574040#Comment_574040

If you need to turn off your machine "hibernate it", and indexing will continue on wake up, otherwise indexing will start all over again from scratch..

Graham Criddle

https://community.logos.com/discussion/comment/574039#Comment_574039

After two days of indexing, Logos is no closer to having a single book indexed. I've literally had it running day and night (even though it seemingly shuts itself off every 6 hours or so.

I suggest you:

shutdown Logos
restart your computer - to ensure nothing extraneous is running
ensure logging is enabled using step 4 from the link I referenced above (see below)
start Logos
let it run for an hour or so
shut Logos down
post logs

Step 4: "Setup" Logging (Installation Problems)

If you experience an error running the Logos Setup you will have to enable logging for Logos5Setup.exe.

Save the EnableLogging.js script found here, to your Desktop.
- If you get a page of "code" when clicking the link, try right-clicking and use the "Save-as" option.
Navigate to the Desktop and open the EnableLogging.js file you saved.
Once you've enabled logging, retry the installation, then continue from Steps 2-3.
You can later disable logging when the problem is resolved by using the DisableLogging.js script foundhere.

Hope this helps you get the information we need to do more diagnosis

Shane Harald Hedegard

https://community.logos.com/discussion/comment/574045#Comment_574045

This is the result, it flashes on for a second or two, but then nothing. This is the LogosIndexer result...

2014-03-08 11:28:53.5229 1 Info IndexerProgram Starting application with module name LogosIndexer, branded name Logos (5.2 SR-6, version 5.2.0.0136 on Microsoft Windows NT 6.2.9200.0). Pid: 1688
2014-03-08 11:28:53.5229 1 Info LogosApplication Checking application compatibility mode for 'LogosIndexer.exe'.
2014-03-08 11:28:53.5930 1 Info UserManager Opening UserManager in C:\Users\Shane\AppData\Local\Logos4\Users.
2014-03-08 11:28:53.6480 1 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Users\UserManager.db
2014-03-08 11:28:53.6980 1 Info IndexerProgram Using language en-US
2014-03-08 11:28:53.7200 1 Info IndexerProgram Setting status to Initializing
2014-03-08 11:28:53.7220 1 Info IndexerProgram Setting storage status to Normal
2014-03-08 11:28:53.7220 1 Info IndexerProgram Processing existing commands.
2014-03-08 11:28:53.7220 1 Info IndexerProgram Setting status to PreparingLibrary
2014-03-08 11:28:53.7220 1 Info IndexerProgram Creating digital library services.
2014-03-08 11:28:53.7501 1 Info DigitalLibraryServices Initializing DigitalLibraryServices. (Shared Folder= C:\Users\Shane\AppData\Local\Logos4\Shared, Data Folder = C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p, Documents Folder = C:\Users\Shane\AppData\Local\Logos4\Documents\xqyi3pja.50p)
2014-03-08 11:28:53.7641 6 Info DigitalLibraryServices (Timed) Creating update manager.
2014-03-08 11:28:53.8091 6 Info DigitalLibraryServices (Timed) Creating license manager.
2014-03-08 11:28:53.8091 6 Info LicenseManager Opening LicenseManager in C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\LicenseManager; products folder is C:\Users\Shane\AppData\Local\Logos4\Shared\Products
2014-03-08 11:28:53.8161 6 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\LicenseManager\Products.db
2014-03-08 11:28:53.8161 6 Info DigitalLibraryServices (18ms) Creating license manager.
2014-03-08 11:28:53.8311 6 Info DigitalLibraryServices (Timed) Creating resource manager.
2014-03-08 11:28:53.8311 6 Info DigitalLibraryServices (Timed) Creating data type options.
2014-03-08 11:28:53.8311 6 Info DigitalLibraryServices (0ms) Creating data type options.
2014-03-08 11:28:53.8311 6 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\WebCache\CacheData.db
2014-03-08 11:28:53.8461 6 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\ResourceManager\ResourceManager.db
2014-03-08 11:28:53.8802 6 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Documents\xqyi3pja.50p\ResourceManager\ResourceSyncManager.db
2014-03-08 11:28:53.8802 6 Info DigitalLibraryServices (50ms) Creating resource manager.
2014-03-08 11:28:53.8802 6 Info UpdateManager Initializing update manager.
2014-03-08 11:28:53.8942 6 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\UpdateManager\Updates.db
2014-03-08 11:28:53.8942 6 Info DigitalLibraryServices (89ms) Creating update manager.
2014-03-08 11:28:53.9102 6 Info DigitalLibraryServices (Timed) Creating download manager.
2014-03-08 11:28:53.9102 6 Info DownloadManager Opening Download Manager in C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\DownloadManager.
2014-03-08 11:28:53.9102 6 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\DownloadManager\DownloadManager.db
2014-03-08 11:28:53.9102 6 Info DigitalLibraryServices (9ms) Creating download manager.
2014-03-08 11:28:53.9382 1 Info IndexerProgram Resource discovery finished.
2014-03-08 11:28:53.9402 7 Info IndexerProgram (Timed) Updating Library Catalog from Resource Manager.
2014-03-08 11:28:53.9402 1 Info WindowsIndexerProgram Setting notification icon tool tip to: Logos Bible Software is preparing your library (Stage 2 of 3)
2014-03-08 11:28:53.9402 7 Info DigitalLibraryServices (Timed) Creating library catalog.
2014-03-08 11:28:53.9402 7 Info DigitalLibraryServices (Timed) Creating device resource manager.
2014-03-08 11:28:53.9402 7 Info DigitalLibraryServices (Timed) Creating local user preferences.
2014-03-08 11:28:53.9612 7 Info PreferencesManager Opening PreferencesManager in C:\Users\Shane\AppData\Local\Logos4\Documents\xqyi3pja.50p\LocalUserPreferences.
2014-03-08 11:28:53.9612 7 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Documents\xqyi3pja.50p\LocalUserPreferences\PreferencesManager.db
2014-03-08 11:28:53.9712 7 Info DigitalLibraryServices (17ms) Creating local user preferences.
2014-03-08 11:28:53.9712 7 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Documents\xqyi3pja.50p\DeviceResourceManager\MobileResourcesSyncManager.db
2014-03-08 11:28:54.0803 7 Info DigitalLibraryServices (128ms) Creating device resource manager.
2014-03-08 11:28:54.0823 7 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Documents\xqyi3pja.50p\LibraryCatalog\LibraryCatalogSync.db
2014-03-08 11:28:54.0823 7 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\LibraryCatalog\catalog.db
2014-03-08 11:28:54.1093 7 Info DigitalLibraryServices (159ms) Creating library catalog.
2014-03-08 11:28:54.1223 7 Info IndexerProgram (177ms) Updating Library Catalog from Resource Manager.
2014-03-08 11:28:54.1223 7 Info IndexerProgram (Timed) Updating KeyLink Manager from Library Catalog.
2014-03-08 11:28:54.1223 1 Info WindowsIndexerProgram Setting notification icon tool tip to: Logos Bible Software is preparing your library (Stage 3 of 3)
2014-03-08 11:28:54.1223 7 Info DigitalLibraryServices (Timed) Creating keylink manager.
2014-03-08 11:28:54.1273 7 Info DigitalLibraryServices (Timed) Creating resource collection manager.
2014-03-08 11:28:54.1273 7 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Documents\xqyi3pja.50p\ResourceCollectionManager\ResourceCollectionManager.db
2014-03-08 11:28:54.1273 7 Info DigitalLibraryServices (6ms) Creating resource collection manager.
2014-03-08 11:28:54.1464 7 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\KeyLinkManager\keylinkmanager.db
2014-03-08 11:28:54.1464 7 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Documents\xqyi3pja.50p\KeyLinkManager\KeyLinkSyncManager.db
2014-03-08 11:28:54.1464 7 Info DigitalLibraryServices (30ms) Creating keylink manager.
2014-03-08 11:28:54.3975 7 Info IndexerProgram (272ms) Updating KeyLink Manager from Library Catalog.
2014-03-08 11:28:54.3975 7 Info IndexerProgram (Timed) Updating Reverse Interlinear Manager from Library Catalog.
2014-03-08 11:28:54.3975 7 Info DigitalLibraryServices (Timed) Creating reverse interlinear manager.
2014-03-08 11:28:54.4105 7 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\ReverseInterlinearManager\reverseinterlinearmanager.db
2014-03-08 11:28:54.4105 7 Info DigitalLibraryServices (10ms) Creating reverse interlinear manager.
2014-03-08 11:28:54.5296 7 Info IndexerProgram (129ms) Updating Reverse Interlinear Manager from Library Catalog.
2014-03-08 11:28:54.5296 7 Info IndexerProgram (Timed) Checking resource updates that are waiting to be installed.
2014-03-08 11:28:54.5336 7 Info IndexerProgram (2ms) Checking resource updates that are waiting to be installed.
2014-03-08 11:28:54.5336 7 Info IndexerProgram Setting status to IndexingLibrary
2014-03-08 11:28:54.5336 7 Info DigitalLibraryServices (Timed) Creating bible index.
2014-03-08 11:28:54.5336 1 Info WindowsIndexerProgram Setting notification icon tool tip to: Logos Bible Software is indexing
2014-03-08 11:28:54.5826 7 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\BibleIndex\LibraryIndex.db
2014-03-08 11:28:54.5826 7 Info DigitalLibraryServices (44ms) Creating bible index.
2014-03-08 11:28:54.5826 7 Info DigitalLibraryServices (Timed) Creating library index.
2014-03-08 11:28:54.5987 7 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\LibraryIndex\LibraryIndex.db
2014-03-08 11:28:54.5987 7 Info DigitalLibraryServices (11ms) Creating library index.
2014-03-08 11:28:54.5987 7 Info DigitalLibraryServices (Timed) Creating personal book index.
2014-03-08 11:28:54.6117 7 Info LocalFileDatabase Found existing database at C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\PersonalBookIndex\LibraryIndex.db
2014-03-08 11:28:54.6117 7 Info DigitalLibraryServices (10ms) Creating personal book index.
2014-03-08 11:28:54.6117 7 Info IndexerProgram (Timed) Updating Bible Index from Resource Manager.
2014-03-08 11:28:54.6997 7 Info BibleIndex Checking 0 resources that may have changed since they were last indexed.
2014-03-08 11:28:54.6997 7 Info BibleIndex No resources need to be indexed.
2014-03-08 11:28:54.7148 7 Info BibleIndex Re-indexing because the existing index seems to have been corrupted.
2014-03-08 11:28:54.7148 7 Info BibleIndex Final count: 0 resources need to be indexed; no merge necessary.
2014-03-08 11:28:54.8308 7 Info IndexerProgram (214ms) Updating Bible Index from Resource Manager.
2014-03-08 11:28:54.8308 7 Info IndexerProgram (Timed) Updating Library Index from Resource Manager.
2014-03-08 11:28:54.9179 7 Info LibraryIndex Checking 0 resources that may have changed since they were last indexed.
2014-03-08 11:28:54.9179 7 Info LibraryIndex No resources need to be indexed.
2014-03-08 11:28:54.9179 7 Info LibraryIndex Re-indexing because the existing index seems to have been corrupted.
2014-03-08 11:28:54.9269 7 Info LibraryIndex Final count: 0 resources need to be indexed; no merge necessary.
2014-03-08 11:28:54.9839 7 Info IndexerProgram (150ms) Updating Library Index from Resource Manager.
2014-03-08 11:28:54.9869 7 Info IndexerProgram (Timed) Updating Personal Book Index from Resource Manager.
2014-03-08 11:28:55.0630 7 Info PersonalBookIndex Checking 0 resources that may have changed since they were last indexed.
2014-03-08 11:28:55.0650 7 Info PersonalBookIndex No resources need to be indexed.
2014-03-08 11:28:55.0650 7 Info PersonalBookIndex Re-indexing because the existing index seems to have been corrupted.
2014-03-08 11:28:55.0650 7 Info PersonalBookIndex Final count: 0 resources need to be indexed; no merge necessary.
2014-03-08 11:28:55.1401 7 Info IndexerProgram (152ms) Updating Personal Book Index from Resource Manager.
2014-03-08 11:28:55.1531 1 Info WindowsIndexerProgram Setting notification icon tool tip to: Logos Bible Software is indexing (0% complete)
2014-03-08 11:28:55.1531 7 Info IndexerProgram (Timed) Indexing.
2014-03-08 11:28:55.1601 7 Info IndexerProgram Waiting for library indexing to finish.
2014-03-08 11:28:55.1601 10 Info BibleIndex 0 unindexed resources out of 0 indexable resources; supplemental index count is 0.
2014-03-08 11:28:55.2381 10 Info BibleIndex Creating a new library index 'index-build' (type 0) in C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\BibleIndex
2014-03-08 11:28:55.2381 11 Info BibleIndex Starting additional library indexing thread.
2014-03-08 11:28:55.2381 12 Info BibleIndex Starting additional library indexing thread.
2014-03-08 11:28:55.2381 12 Info BibleIndex No more resources to index; stopping thread.
2014-03-08 11:28:55.2381 11 Info BibleIndex No more resources to index; stopping thread.
2014-03-08 11:28:55.2381 13 Info BibleIndex Starting additional library indexing thread.
2014-03-08 11:28:55.2381 13 Info BibleIndex No more resources to index; stopping thread.
2014-03-08 11:28:55.2381 10 Info BibleIndex Waiting for background threads to finish.
2014-03-08 11:28:55.2531 10 Info BibleIndex Finished indexing resources (in 45ms); writing postings.
2014-03-08 11:28:55.2992 10 Info BibleIndex (Timed) Attempting to replace index 'C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\BibleIndex/index' with new index 'C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\BibleIndex/index-build'.
2014-03-08 11:28:55.2992 10 Info FileSystemIndexInfo Replacing C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\BibleIndex/index with C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\BibleIndex/index-build
2014-03-08 11:28:55.2992 10 Info BibleIndex (7ms) Attempting to replace index 'C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\BibleIndex/index' with new index 'C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\BibleIndex/index-build'.
2014-03-08 11:28:55.3612 10 Info BibleIndex Library indexing completed in 152ms.
2014-03-08 11:28:55.3632 10 Info BibleIndex Main index is built; deleting supplemental index.
2014-03-08 11:28:55.3632 14 Info LibraryIndex 0 unindexed resources out of 0 indexable resources; supplemental index count is 0.
2014-03-08 11:28:55.4212 14 Info LibraryIndex Creating a new library index 'index-build' (type 0) in C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\LibraryIndex
2014-03-08 11:28:55.4212 15 Info LibraryIndex Starting additional library indexing thread.
2014-03-08 11:28:55.4212 16 Info LibraryIndex Starting additional library indexing thread.
2014-03-08 11:28:55.4252 15 Info LibraryIndex No more resources to index; stopping thread.
2014-03-08 11:28:55.4252 16 Info LibraryIndex No more resources to index; stopping thread.
2014-03-08 11:28:55.4212 14 Info LibraryIndex Waiting for background threads to finish.
2014-03-08 11:28:55.4212 17 Info LibraryIndex Starting additional library indexing thread.
2014-03-08 11:28:55.4252 17 Info LibraryIndex No more resources to index; stopping thread.
2014-03-08 11:28:55.4252 14 Info LibraryIndex Finished indexing resources (in 20ms); writing postings.
2014-03-08 11:28:55.4533 14 Info LibraryIndex (Timed) Attempting to replace index 'C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\LibraryIndex/index' with new index 'C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\LibraryIndex/index-build'.
2014-03-08 11:28:55.4533 14 Info FileSystemIndexInfo Replacing C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\LibraryIndex/index with C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\LibraryIndex/index-build
2014-03-08 11:28:55.4563 14 Info LibraryIndex (4ms) Attempting to replace index 'C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\LibraryIndex/index' with new index 'C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\LibraryIndex/index-build'.
2014-03-08 11:28:55.5173 14 Info LibraryIndex Library indexing completed in 100ms.
2014-03-08 11:28:55.5193 14 Info LibraryIndex Main index is built; deleting supplemental index.
2014-03-08 11:28:55.5193 18 Info PersonalBookIndex 0 unindexed resources out of 0 indexable resources; supplemental index count is 0.
2014-03-08 11:28:55.5774 18 Info PersonalBookIndex Creating a new library index 'index-build' (type 0) in C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\PersonalBookIndex
2014-03-08 11:28:55.5774 19 Info PersonalBookIndex Starting additional library indexing thread.
2014-03-08 11:28:55.5774 20 Info PersonalBookIndex Starting additional library indexing thread.
2014-03-08 11:28:55.5774 21 Info PersonalBookIndex Starting additional library indexing thread.
2014-03-08 11:28:55.5814 20 Info PersonalBookIndex No more resources to index; stopping thread.
2014-03-08 11:28:55.5774 18 Info PersonalBookIndex Waiting for background threads to finish.
2014-03-08 11:28:55.5814 19 Info PersonalBookIndex No more resources to index; stopping thread.
2014-03-08 11:28:55.5814 21 Info PersonalBookIndex No more resources to index; stopping thread.
2014-03-08 11:28:55.5814 18 Info PersonalBookIndex Finished indexing resources (in 20ms); writing postings.
2014-03-08 11:28:55.6134 18 Info PersonalBookIndex (Timed) Attempting to replace index 'C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\PersonalBookIndex/index' with new index 'C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\PersonalBookIndex/index-build'.
2014-03-08 11:28:55.6134 18 Info FileSystemIndexInfo Replacing C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\PersonalBookIndex/index with C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\PersonalBookIndex/index-build
2014-03-08 11:28:55.6134 18 Info PersonalBookIndex (6ms) Attempting to replace index 'C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\PersonalBookIndex/index' with new index 'C:\Users\Shane\AppData\Local\Logos4\Data\xqyi3pja.50p\PersonalBookIndex/index-build'.
2014-03-08 11:28:55.6954 18 Info PersonalBookIndex Library indexing completed in 121ms.
2014-03-08 11:28:55.6954 18 Info PersonalBookIndex Main index is built; deleting supplemental index.
2014-03-08 11:28:55.6954 7 Info IndexerProgram (541ms) Indexing.
2014-03-08 11:28:55.6954 7 Info WindowsIndexerProgress Stopping IndexerProgress timer.
2014-03-08 11:28:55.6954 7 Info IndexerProgram Setting status to NotRunning
2014-03-08 11:28:55.6954 1 Info WindowsIndexerProgram Setting notification icon tool tip to:
2014-03-08 11:28:55.7054 7 Info IndexerProgram All background tasks have completed; exiting application.
2014-03-08 11:28:55.7054 1 Info WindowsIndexerProgram Exiting application.
2014-03-08 11:28:55.7054 1 Info IndexerProgram Canceling work.
2014-03-08 11:28:55.7054 1 Info WindowsIndexerProgress Stopping IndexerProgress timer.
2014-03-08 11:28:55.7054 1 Info IndexerProgram Shutting down services.
2014-03-08 11:28:55.8466 1 Info WebCache Beginning WebCacheDownloader.Dispose()
2014-03-08 11:28:55.8466 1 Info Program Application done.

Dave Hooton

https://community.logos.com/discussion/comment/574143#Comment_574143

This is the LogosIndexer result...

Please use the paperclip icon to upload the file in future, preferably compressed (right click and use Send to.. Compressed..).

The log shows you have zero resources; which you can check by viewing the folder C:\Users\Shane\AppData\Local\Logos4\Documents\xqyi3pja.50p\ResourceManager\Resources.

So did you use the correct Logos account for login? How did you install?

Shane Harald Hedegard

https://community.logos.com/discussion/comment/574288#Comment_574288

Your actually suggesting that I have multiple Logos accounts? Why on earth would someone have multiple logos accounts? Never mind, don't answer that. Yes, I'm absolutely sure that it is the only Logos account that I own.

Yes I know that there are no resources there (there isn't even a resources file), I did say nothing was happening when I attempted to index my "library". Logos won't respond to e-mails. But I spent 750 dollars on a silver package when I entered seminary, its required at Golden Gate Baptist Theological Seminary. Their automated phone customer service is a quagmire Logos not GGBTS), that doesn't address the problem.

I installed 4.0 off their web site, later I did the same with 5.0.

Dave Hooton

https://community.logos.com/discussion/comment/575218#Comment_575218

Your actually suggesting that I have multiple Logos accounts? Why on earth would someone have multiple logos accounts?

Please be patient as we are trying to ascertain why you have no resources, and using the wrong account is one possibility.

Yes I know that there are no resources there (there isn't even a resources file),

Did you observe a download of resources when installing?

To help further please upload the Logos Log Files folder, compressed/zipped as per http://wiki.logos.com/Diagnostic_Logging#How_to_.e2.80.9czip.e2.80.9d_the_log_files.

abondservant

https://community.logos.com/discussion/comment/575343#Comment_575343

Shane - I feel the need to point out that the people who are trying to help you (myself included) are all volunteers and merely users (Albeit most all of them are users with tons more experience than you or I) and not employees of Logos. They're doing the best they can to help you, out of the overflow of their free time and generosity.

I know this is a frustrating experience.

I have an experiment for you:

Click on the following link and report back if it displays any resources: link

In theory that should show ALL of the resources you own. If it shows nothing, than a call to customer service will be required (and I suggest finding the receipt in your email when you do so). When you get a hold of an actual person, they will promptly fix your glitch.

IF it does show resources, the problem is with the installation or with the resources syncing to it somehow... Was it L3 or L4 that you originally purchased?

If it shows resources it should look something like this:

Note that on the right hand side it shows the titles greyed out, as you likely know this means the item is owned by you.

TCBlack

https://community.logos.com/discussion/comment/573598#Comment_573598

I have a shot in the dark here:

Enabling Login doesn't work, holding the CONTROL KEY down while clicking the Logos 4 Icon doesn't bring up a log in menu, it activates Logos 4 with internet access

Hmm. This is an old statement, probably obsolete since you have installed Logos 5 now. But... it almost sounds like you had internet access on Logos turned off/disabled?

That would certainly account for you having no resources - they have to download (which I'm sure you know but others reading this may not).

In addition to logging already mentioned (complete logs still needed) please open the program, navigate to Tools>>Program Settings and look for the INTERNET section.

Set "Use Internet" to YES
Set "Automatically Download Updates" to YES
Set Download between (whatever, but midnight and midnight would be best for now).
Enable Logging as already linked

Close Logos, restart your computer from a full power down (wait 10 unnecessary seconds just in case before powering back up.)

Once your desktop is back up, load Logos, let it run for a good while before closing it, and uploading your logs here as a compressed file.

TCBlack

https://community.logos.com/discussion/comment/573598#Comment_573598

The second step of Sending a Log File is broken, because I cannot access my Documents folder.

Another curious statement. You have some strange permissions issues happening if you cannot access your documents folder. Or perhaps I'm not following this statement correctly.