crashes when trying to use guides

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Posts 22
Ole Madsen | Forum Activity | Posted: Wed, Mar 12 2014 8:02 AM

is this a know bug or what is it? is there a work aorund, has any of you experienced this?

Ole

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Jack Caviness | Forum Activity | Replied: Wed, Mar 12 2014 9:32 AM

Ole Madsen:
is this a know bug or what is it? is there a work aorund, has any of you experienced this?

Have not heard of a bug of this nature. Logs will be necessary for anyone to provide meaningful assistance. See the appropriate link in my signature.

Posts 22
Ole Madsen | Forum Activity | Replied: Wed, Mar 12 2014 10:25 AM

3058.LogosError.zip

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Jack Caviness | Forum Activity | Replied: Wed, Mar 12 2014 10:58 AM

A complete set of logs would be more beneficial. I am only an amateur at log reading and am Windows agnostic. However, there are some experts at both Logos logs and Windows on these forums—notably Dave Hooton. He lives in Oz, so he should appear in a few more hours Geeked

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fgh | Forum Activity | Replied: Wed, Mar 12 2014 12:50 PM

Ole Madsen:
is this a know bug

It's certainly known to me, as I reported it 3.5 months ago: CRASH every time I click 'Guides'. I've sort of given up hope they'll fix it... 

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

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Jack Caviness | Forum Activity | Replied: Wed, Mar 12 2014 1:36 PM

fgh:
It's certainly known to me, as I reported it 3.5 months ago: CRASH every time I click 'Guides'.

Had forgotten that thread. Thanks for refreshing my memory. Do you still have the problem? I noticed that Dave commented on Mono issues in your logs, but Ole is running Windows. Unless his crash has a different cause, this is not a Mono issue.

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Dave Hooton | Forum Activity | Replied: Wed, Mar 12 2014 2:04 PM

Ole Madsen:

The errors originate from WPF (in .NET), not the Logos software, so I recommend you contact Logos Tech Support.

Some earlier errors were in the Danish language, so it would help to know about your operating system language and Logos language setting.

Dave
===

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Thomas Ball | Forum Activity | Replied: Wed, Mar 12 2014 6:00 PM

Ole Madsen:

is this a know bug or what is it? is there a work aorund, has any of you experienced this?

Ole

I agree with Dave, there is likely something wrong with .NET or WPF (both Microsoft components Logos needs to run properly). Try troubleshooting the WPF Font Cache with solution 2 here: https://www.logos.com/support/logos5/windows/font-cache

 

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fgh | Forum Activity | Replied: Thu, Mar 13 2014 5:28 AM

Jack Caviness:
Do you still have the problem?

Yes.

Jack Caviness:
Ole is running Windows

Oops.Embarrassed

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 22
Ole Madsen | Forum Activity | Replied: Thu, Mar 13 2014 5:42 AM

thanks to you all, I have emailed support, God bless

Ole

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