Illustrated Life of Jesus - Photographs not in colour as stated in the book

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This post has 19 Replies | 4 Followers

Posts 5899
DIsciple II | Forum Activity | Posted: Sun, Apr 20 2014 5:35 PM

This may be an issue with the files provided or something that happened in the conversion process but the front matter of the book states the photographs are color (point B below) while in reality throughout the book they are black and white.  

For the purchase price I am satisfied with my purchase and while vyrso makes no claim the photographs are color the book does make the claim so either a discussion should be had with the publisher to see if the situation can be addressed by obtaining files with the colour photographs  or if it is a conversion problem it needs to be corrected.

https://vyrso.com/product/21455/illustrated-life-of-jesus 

Posts 3854
Floyd Johnson | Forum Activity | Replied: Sun, Apr 20 2014 5:47 PM

I can confirm your observation - all illustrations, except the front cover, are black and white.  

I also checked the preview in Vyrso - it shows no illustrations.  The preview for the Amazon Kindle version (at the same price)does include color images, I would expect the Vyrso edition to have similar images.

I hope that this is repaired quickly.

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 3854
Floyd Johnson | Forum Activity | Replied: Mon, Apr 21 2014 11:18 AM

Bump - are we missing something?

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 3854
Floyd Johnson | Forum Activity | Replied: Tue, Apr 22 2014 1:39 PM

I have just placed a call to customer service about this issue - ended up talking to Tech Support.  They have no explanation for the discrepancy between what the web pages says ("beautiful images"), what the "About" page says ("colorful images"), and what we see in the book (B/W images).  They are forwarding the issue to the "Marketing" department which is responsible for both the web page and the "About" page - hopefully they can provide an answer.

The Vyrso sample pages do not contain any illustrations (B/W or Color); Kindle has a book sample that includes color images.  Hopefully I/we can see a response before the 30 day return period is past.

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 5899
DIsciple II | Forum Activity | Replied: Tue, Apr 22 2014 2:58 PM

Hope you get a response soon Floyd.  Thanks for pushing this issue. Brian is normally good at responding to posts on the forum, maybe he is on holidays at the moment. 

Floyd Johnson:

I have just placed a call to customer service about this issue - ended up talking to Tech Support.  They have no explanation for the discrepancy between what the web pages says ("beautiful images"), what the "About" page says ("colorful images"), and what we see in the book (B/W images).  They are forwarding the issue to the "Marketing" department which is responsible for both the web page and the "About" page - hopefully they can provide an answer.

The Vyrso sample pages do not contain any illustrations (B/W or Color); Kindle has a book sample that includes color images.  Hopefully I/we can see a response before the 30 day return period is past.

Posts 1875
Paul-C | Forum Activity | Replied: Tue, Apr 22 2014 3:07 PM

Thanks for highlighting this resource - I just bought it! I checked on my iPad and that's showing mono images too within the resource.

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JT (alabama24) | Forum Activity | Replied: Tue, Apr 22 2014 6:58 PM

Floyd Johnson:
Hopefully I/we can see a response before the 30 day return period is past.

I wouldn't worry about the 30 days if you haven't heard back. I know that Brian is "out of the office" for a bit. Hopefully he will catch this thread when he gets back.

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Posts 379
Brian Williams | Forum Activity | Replied: Mon, Apr 28 2014 6:23 AM

Hi all! 

I apologize for the delay, I was out of the office on holiday in Sydney! Let me reach out to B&H and see what we can do about getting an updated file or adjusted description. Thank you for your patience!

Posts 5899
DIsciple II | Forum Activity | Replied: Mon, Apr 28 2014 2:19 PM

Thanks for looking into this book Brian.  Hope you enjoyed your visit to Sydney!

Brian Williams:

Hi all! 

I apologize for the delay, I was out of the office on holiday in Sydney! Let me reach out to B&H and see what we can do about getting an updated file or adjusted description. Thank you for your patience!

Posts 3854
Floyd Johnson | Forum Activity | Replied: Mon, Apr 28 2014 2:23 PM

Thanks, Brian.

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 5430
David Paul | Forum Activity | Replied: Mon, Apr 28 2014 2:26 PM

I can't wait to see those color photographs of Yeishuu`a!

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Posts 19333
Rosie Perera | Forum Activity | Replied: Mon, Apr 28 2014 3:07 PM

Um, the Kindle edition of this book is in full color (at least the sample pages on Amazon.com are), and it's only $2.99. You'd think Logos could do color pictures for what it's charging ($11.99).

 (Maybe that $2.99 is only a temporary sale price, as it says the "Digital List Price" is $25.00; I think I'm going to snap it up from Amazon right now. Yup, just did it. Very nice, the color images did come through. And -- psst, Logos -- I didn't have to restart my Kindle app for it to show up in my library.)

Posts 1875
Paul-C | Forum Activity | Replied: Mon, Apr 28 2014 3:11 PM

It was $2.99 on Vyrso when I bought it on 22 Apr. Glad I got in at the right time as I didn't realise the normal price was so steep!

Posts 5899
DIsciple II | Forum Activity | Replied: Mon, Apr 28 2014 3:21 PM
Paul-C:

It was $2.99 on Vyrso when I bought it on 22 Apr. Glad I got in at the right time as I didn't realise the normal price was so steep!

Yes I also purchased for $2.99. I would not pay the regular Vyrso price.
Posts 3854
Floyd Johnson | Forum Activity | Replied: Mon, Apr 28 2014 7:33 PM

Paul-C:

It was $2.99 on Vyrso when I bought it on 22 Apr. Glad I got in at the right time as I didn't realise the normal price was so steep!

Same here - hope they get it sorted out soon.

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 3
BN Hollis | Forum Activity | Replied: Fri, Jan 29 2016 9:27 AM

Whatever happened to the followup? Has there been any change in status?

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JT (alabama24) | Forum Activity | Replied: Fri, Jan 29 2016 10:16 AM

BN Hollis:

Whatever happened to the followup? Has there been any change in status?

Brian left FL a while ago. Perhaps we can get an update from one of the new employees. 

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Posts 672
Gordon Jones | Forum Activity | Replied: Fri, Jan 29 2016 10:59 AM

The images in my Vyrso copy are still monochrome

Posts 3
BN Hollis | Forum Activity | Replied: Fri, Jan 29 2016 11:17 AM

The Kindle version is in color and the WORDsearch version is in color.

Is Broadman & Holman, which is owned by LifeWay, freezing out or keeping back resouces from FaithLife/Logos to try and get people to buy their competing software, WORDsearch?

I've wanted the HCSB to be tagged with the underlying Hebrew & Greek like the NIV, NASB, ESV, etc., but it hasn't happened yet.

However, the HCSB is tagged with a reverse interlinear in my WORDsearch library.

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JT (alabama24) | Forum Activity | Replied: Fri, Jan 29 2016 11:51 AM

BN Hollis:

Whatever happened to the followup? Has there been any change in status?

I do notice that the resource has been pulled and does not appear to be a logos prepub. 

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