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Mark Mayberry | Forum Activity | Posted: Thu, Aug 28 2014 6:38 AM

I use a Surface Pro 3, and several other desktop computers, all running Windows 8.1 Pro (64 bit).  The Logos Bible app that I downloaded from the Windows Store regularly crashes, even when I do not have it open.  Here is the report from the Action Center Reliability History for the latest crash.  I regularly use the Desktop version of Logos 5.  I would like to see further development of the Modern/Metro app.  Is there a solution available, or in development for this problem?

Yours,

Mark

----- Begin Quote -----

Description

Faulting Application Path: C:\Windows\SysWOW64\backgroundTaskHost.exe


Problem signature

Problem Event Name: MoAppCrash

Package Full Name: LogosBibleSoftware.Bible_1.2.0.3_x86__h0wrhs0ttj2c8

Application Name: praid:App

Application Version: 6.3.9600.16384

Application Timestamp: 52157d67

Fault Module Name: combase.dll

Fault Module Version: 6.3.9600.17031

Fault Module Timestamp: 53086d7c

Exception Code: 80000013

Exception Offset: 00053bff

OS Version: 6.3.9600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 5a7a

Additional Information 2: 5a7a1a054b23ef5e56c68e335c91f0e8

Additional Information 3: 3330

Additional Information 4: 333060e793774f9f724d1a8ac0335270


Extra information about the problem

Bucket ID: 49b7395321dc6ee5b99952987491a3e1 (98835433090)

----- End Quote -----

Posts 60
LogosEmployee
Ed Ball (Faithlife) | Forum Activity | Replied: Fri, Aug 29 2014 3:44 PM

We are not actively developing the app, but we do try to fix crashes if we can.

After it has recently crashed, can you run the app, go to Settings > Support > Share Log Files, and email the log files to logosbugs@logos.com?Thanks!

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