Unable to open Logos 5

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Posts 17
Terin Lyr D'Amico | Forum Activity | Posted: Tue, Oct 28 2014 1:29 PM

I'm unable to open Logos 5.  I get the "Logos Bible Software 5 has stopped working" error with a prompt to close program.  I have attempted to reinstall, but that did not correct the issue.  Attached are the log files.

3618.Logos Log Files.zip

Posts 28722
Forum MVP
MJ. Smith | Forum Activity | Replied: Tue, Oct 28 2014 1:47 PM

It appear to be a security problem - not having access to the right folders.See  'C:\Users\Terin Lyr D'Amico\AppData\Local\Logos4\Data\y21b10us.d15\HomePage\avatar.cache' is denied.

So check your computer security settings for the path.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 17
Terin Lyr D'Amico | Forum Activity | Replied: Tue, Oct 28 2014 1:51 PM

Yep, saw that and had already checked the security tab under the folder properties.  All users have "Full Control".

Posts 2080
Randy W. Sims | Forum Activity | Replied: Tue, Oct 28 2014 2:08 PM

If resetting your permissions doesn't work: https://www.logos.com/support/logos5/windows/error-writing-to-file 

Try deleting the entire HomePage directory.

Posts 17
Terin Lyr D'Amico | Forum Activity | Replied: Tue, Oct 28 2014 7:15 PM

Thanks.  Looks like deleting the homepage folder fixed the problem.

Regards,

Terin

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