Installation Time

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Posts 3780
Floyd Johnson | Forum Activity | Posted: Thu, Oct 30 2014 10:28 AM

I recently purchased a LOGOS 6 Crossgrade - how long should I need to wait for the installation to start on my laptop?  Given the heavy load on LOGOS servers, I am not surprised at some delay, but how much time are others experiencing?

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 3054
Doc B | Forum Activity | Replied: Thu, Oct 30 2014 10:41 AM

I'm installing a crossgrade now. My installation hung up on the 'Signing In' popup for about an hour (spinning pizza even froze...frozen pizza?). Then it started installing again.

Now it is stuck on 'Preparing your library', thought the pizza is still spinning. I'll update when it finishes installing (or, if).

I really don't like frozen pizza.

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 3780
Floyd Johnson | Forum Activity | Replied: Thu, Oct 30 2014 10:42 AM

Doing an "UPDATE NOW" gets me "No Updates Available"

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 5314
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, Oct 30 2014 10:44 AM

Hi Floyd

I understand that there should have been a download link on your confirmation of purchase email.

If not there is one on the orders page of your account at Logos.com

I should try a direct installation of Logos 6 if I were you.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 3780
Floyd Johnson | Forum Activity | Replied: Thu, Oct 30 2014 10:48 AM

The information I received said that if I already have LOGOS 5, version 6 should download automatically.  Will clicking the link in my e-mail give me two installations?

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 5314
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, Oct 30 2014 10:52 AM

No one pushes (overwrites) the other.

You can install a new version over the existing version at any time.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 3780
Floyd Johnson | Forum Activity | Replied: Thu, Oct 30 2014 10:56 AM

The LOGOS site is blocked!!

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 406
Paul C | Forum Activity | Replied: Thu, Oct 30 2014 10:58 AM

I believe the page the link takes you to will tell you that if you have 5...there is no need for another download. it will ....EVENTUALLY do the upgrade.

Posts 5314
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, Oct 30 2014 10:59 AM

Disable Norton - It is working fine here.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 406
Paul C | Forum Activity | Replied: Thu, Oct 30 2014 11:05 AM

Posts 3780
Floyd Johnson | Forum Activity | Replied: Thu, Oct 30 2014 2:10 PM

Just talked to LOGOS support - they indicate that there is a known issue (though cause is not known) with some of the installation software.  It is being seen on multiple browsers (Safari, Firefox, Chrome, and IE).  It is being addressed at the present time.  I was asked to keep trying to connect every hour or so to see if the problem has been fixed.

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 3054
Doc B | Forum Activity | Replied: Thu, Oct 30 2014 2:42 PM

Doc B:

 I'll update when it finishes installing (or, if).

Took just under six (6) hours to do the install on my desktop PC. The last 10% of indexing took nearly three hours.

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 570
HansK | Forum Activity | Replied: Thu, Oct 30 2014 2:45 PM

Floyd Johnson:

Doing an "UPDATE NOW" gets me "No Updates Available"

If you were on Beta, you should return to stable channel. Perhaps this is the solution, otherwise check your antivirus software.

Hans

MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now

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