Crash when trying to use the help system

Bob Soule
Bob Soule Member Posts: 445
edited November 20 in English Forum

Logos 6-SR2 on Yosemite crashes when I try to use the help. It crashes every time right after I enter the first character in the help panel entry box... where is says get help on.

Comments

  • Dylan Rondeau
    Dylan Rondeau Member, Logos Employee Posts: 1,401

    Bob Soule said:

    Logos 6-SR2 on Yosemite crashes when I try to use the help. It crashes every time right after I enter the first character in the help panel entry box... where is says get help on.

    We recently discovered this bug internally and have a case created for it. As a workaround until we get this fixed, you should be able to navigate via the hyperlinks. Apologies for the inconvenience.

    Dylan Rondeau, Software Tester

    Enable Logging: Mac | Windows (Right-click "Save As...")

  • Bob Soule
    Bob Soule Member Posts: 445

    [quote]

    We recently discovered this bug internally and have a case created for it. As a workaround until we get this fixed, you should be able to navigate via the hyperlinks. Apologies for the inconvenience.

    On windows when I search in the help panel nothing is returned. It just gives me a empty window. Is this part of the same problem?

  • Dylan Rondeau
    Dylan Rondeau Member, Logos Employee Posts: 1,401

    Bob Soule said:

    On windows when I search in the help panel nothing is returned. It just gives me a empty window. Is this part of the same problem?

    Yes, we're aware of that as well. Thanks for double-checking!

    Dylan Rondeau, Software Tester

    Enable Logging: Mac | Windows (Right-click "Save As...")

  • Dylan Rondeau
    Dylan Rondeau Member, Logos Employee Posts: 1,401

    Bob Soule said:

    Logos 6-SR2 on Yosemite crashes when I try to use the help. It crashes every time right after I enter the first character in the help panel entry box... where is says get help on.

    We recently discovered this bug internally and have a case created for it. As a workaround until we get this fixed, you should be able to navigate via the hyperlinks. Apologies for the inconvenience.

    The crash should be fixed in 6.0 SR-3. We are working on republishing the resource so that both Mac and Windows will get proper results when searching.

    Dylan Rondeau, Software Tester

    Enable Logging: Mac | Windows (Right-click "Save As...")