Crash when trying to use the help system

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Bob Soule | Forum Activity | Posted: Fri, Oct 31 2014 8:59 AM

Logos 6-SR2 on Yosemite crashes when I try to use the help. It crashes every time right after I enter the first character in the help panel entry box... where is says get help on.

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LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Fri, Oct 31 2014 9:03 AM

Bob Soule:

Logos 6-SR2 on Yosemite crashes when I try to use the help. It crashes every time right after I enter the first character in the help panel entry box... where is says get help on.

We recently discovered this bug internally and have a case created for it. As a workaround until we get this fixed, you should be able to navigate via the hyperlinks. Apologies for the inconvenience.

Dylan Rondeau, Software Tester

Enable Logging: Mac | Windows (Right-click "Save As...")

Posts 365
Bob Soule | Forum Activity | Replied: Fri, Oct 31 2014 9:35 AM

We recently discovered this bug internally and have a case created for it. As a workaround until we get this fixed, you should be able to navigate via the hyperlinks. Apologies for the inconvenience.

On windows when I search in the help panel nothing is returned. It just gives me a empty window. Is this part of the same problem?

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LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Fri, Oct 31 2014 9:41 AM

Bob Soule:
On windows when I search in the help panel nothing is returned. It just gives me a empty window. Is this part of the same problem?

Yes, we're aware of that as well. Thanks for double-checking!

Dylan Rondeau, Software Tester

Enable Logging: Mac | Windows (Right-click "Save As...")

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LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Fri, Oct 31 2014 2:18 PM

Dylan Rondeau:

Bob Soule:

Logos 6-SR2 on Yosemite crashes when I try to use the help. It crashes every time right after I enter the first character in the help panel entry box... where is says get help on.

We recently discovered this bug internally and have a case created for it. As a workaround until we get this fixed, you should be able to navigate via the hyperlinks. Apologies for the inconvenience.

The crash should be fixed in 6.0 SR-3. We are working on republishing the resource so that both Mac and Windows will get proper results when searching.

Dylan Rondeau, Software Tester

Enable Logging: Mac | Windows (Right-click "Save As...")

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