Congregation Not seeing our Presentation on mobile devices

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Posts 6
Restoring Hope Church | Forum Activity | Posted: Tue, Nov 4 2014 9:26 PM

Hi All -

We are broadcasting signals but everyone that has installed the Faithlife app cannot see our church's presentation.  My personal phone works and receives the signals but our church does not show up as an option for everyone else.  

Is there something we are missing?  A little trick or tweak?  They all say they have location service turned on but still do not see it.  

Any help is much appreciated!

Rob

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Wed, Nov 5 2014 9:43 AM

Rob Watts:
My personal phone works and receives the signals but our church does not show up as an option for everyone else.  

Since you have at least one device working correctly we can rule out any potential issues with the presentation settings.

One thing to ensure is that users are using the Faithlife Study Bible (or Logos Bible app) and not the community app which does not follow signals.

Another thing to check is that they've allowed location services which are required to follow signals. On first run they'll see a prompt like below. 

You can confirm your current setting by looking in More > Presentations and verifying that Follow Presentations is turned on.

If that still doesn't work for you please post back and we'll continue the brainstorming.

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