Refusing to Open

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Nicholas McDonald | Forum Activity | Posted: Mon, Nov 10 2014 7:54 AM

Over the last three weeks, each time I've tried to open Logos 5 in Windows 8, the Logos Logo pops up, but the screen never loads. I've tried restarting the computer, and opening while holding "CNTRL", but nothing is working.

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Graham Criddle | Forum Activity | Replied: Mon, Nov 10 2014 8:08 AM

Hi Nicholas - and welcome to the forums

Sorry to hear you are having problems

We would need to see some diagnostic logs as outlined at https://wiki.logos.com/Diagnostic_Logging 

From that article:

"To turn on logging for one session, hold down the CTRL key as you start Logos and then signin (this will open to a blank layout with Logos 6).
The log files are written to Documents\Logos Log Files or Documents\Verbum Log Files (for Verbum)."

So, as you are holding down the Ctrl key you should have the logs we need.

Please upload them to the forum - using the paperclip icon - after an unsuccessful start attempt

Graham 

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Nicholas McDonald | Forum Activity | Replied: Mon, Nov 10 2014 8:11 AM

8203.LogosCrash.txt

1731.LogosError.log

These two both came up - thanks.

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Graham Criddle | Forum Activity | Replied: Mon, Nov 10 2014 8:16 AM

Nicholas McDonald:
These two both came up - thanks.

I think this probably means you need to open the Windows Control Panel, find Logos in the list of applications and Repair it.

But it would be good to get views of people who understand these logs better than I do first!

Posts 1
Ivan Bennett | Forum Activity | Replied: Sat, Nov 15 2014 11:55 AM

I,m having the same problem. very frustrating. can't open it at all. Tried repairing it int windows control panel but problem remains.

Please give me some suggestions to fix it.

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Unix | Forum Activity | Replied: Sat, Nov 15 2014 12:51 PM

Are You using a 64-bit Windows operative system and have Logos 6 or Verbum 6 installed on the same machine as well?

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Graham Criddle | Forum Activity | Replied: Sat, Nov 15 2014 1:52 PM

Hi Ivan - and welcome to the forums

Ivan Bennett:
I,m having the same problem. very frustrating. can't open it at all. Tried repairing it int windows control panel but problem remains.

Please start a separate thread and provide as many details as you can

Please also enable diagnostic logging and upload logs after a failed start attempt as per https://wiki.logos.com/Diagnostic_Logging 

Graham

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Dave Hooton | Forum Activity | Replied: Sat, Nov 15 2014 9:40 PM

Nicholas McDonald:
These two both came up - thanks.

Nicholas

Sorry about the late response, but could you try these:

  • In Control Panel >> Programs and Features, find Logos bible Software, right click and select Repair.
  • If that doesn't work install Visual C++ 2012

Let us know if it works.

Dave
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Windows 11 & Android 8

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