Clippings shut down

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Posts 80
Pastor Kay | Forum Activity | Posted: Tue, Nov 18 2014 4:36 PM

I created a new clippings document and when I went to add an excerpt to it (that is, highlighted a resource, right clicked, selected the "Add to [open] Clippings" option) Logos froze for a couple seconds and then shut down.  I restarted the computer, tried again, and it happened again.

This is my primary way of using Logos- for sermon prep- so I would love to hear from anybody else who has this problem?  And hopefully has fixed it?

I'm running Logos 6 on a Windows 8.1 machine.  Everything else is working fine.

Posts 25661
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Nov 18 2014 7:46 PM

I can't reproduce so we need to see some logs. Submit the logs straight after Logos shuts down.

Dave
===

Windows 10 & Android 8

Posts 80
Pastor Kay | Forum Activity | Replied: Tue, Nov 18 2014 8:47 PM

Okay, I zipped the files. 1172.Logos.zip

Posts 25661
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Nov 18 2014 9:37 PM

I have the same resource "Twelve months of Sundays: Reflections on Bible Readings, Year A" but could not induce your issue. Does it happen with other resources? If it is confined to that resource I would hide it, restart Logos then unhide it and restart Logos again to get a fresh copy.

Dave
===

Windows 10 & Android 8

Posts 80
Pastor Kay | Forum Activity | Replied: Wed, Nov 19 2014 11:10 AM

Okay, I tried that (hid it, restart, unhid it, restart, tried copy/pasting again), and I'm still getting that error.  But not for other books.

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Dave Hooton | Forum Activity | Replied: Wed, Nov 19 2014 1:52 PM

Pastor Kay:

Okay, I tried that (hid it, restart, unhid it, restart, tried copy/pasting again), and I'm still getting that error.  But not for other books.

Then we need to reindex it. In the Command box (top of window) type/paste:

reindex LLS:12MOSUNA

and click on the highlighted Tools description to start indexing that one book.

Dave
===

Windows 10 & Android 8

Posts 80
Pastor Kay | Forum Activity | Replied: Fri, Nov 21 2014 8:11 AM

Okay, tried that, it reindexed, tried copy/pasting again, no dice, same error message:

"Logos Bible Software has stopped working: Windows is searching for a solution to the problem" and then a minute later "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Posts 8227
LogosEmployee

It looks like there's either a problem with the clippings document, or a bug in adding a clipping from your selected text.

Can you paste a screenshot of the text you're trying to add to your clipping so we can try to reproduce?

Posts 80
Pastor Kay | Forum Activity | Replied: Fri, Nov 21 2014 12:06 PM

I should be able to tomorrow afternoon.

Posts 80
Pastor Kay | Forum Activity | Replied: Sat, Nov 29 2014 12:48 PM

Well, a week late, but I have a screenshot.  Purely by accident I also discovered that if I copy/paste the whole "article" (Christ the King) *except* the last paragraph, and then do the last paragraph separately, it works just fine.

Here's the picture.

Posts 25661
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Nov 29 2014 1:27 PM

I can reproduce by selecting (Smart Selection ON) the whole article "Christ the King". It works OK with Smart Selection OFF!

3157.LogosCrash.txt

Dave
===

Windows 10 & Android 8

Posts 8227
LogosEmployee

I can't reproduce the crash yet, but I can't make a clipping from that text. The two problems are likely to be related, and I've filed a bug report.

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