downloads and sync hanging on Macbook air, running Yosomite

Hi,

I have been having problems with downloads since I installed Logos 6 over one month ago. I have tried using ethernet but after initial improvement downloads are not completing and not installing at all. Running Update Resources has not helped.

Recent log file attached. Can you advise me please.

Christopher Jones

5483.LogosLogs.chrisjon44.20141208-124246.zip

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Graham Criddle

Hi Christopher - and welcome to the forums

There is a possible fix for Yosemite-Logos download issues in 6.0a (I see you are running 6.0 SR2)

I suggest you try the steps which Mark Barnes outlines at https://community.logos.com/forums/t/96394.aspx

Please let us know how this goes

Graham

Christopher Jones

https://community.logos.com/discussion/comment/672341#Comment_672341

Hi Graham, thankyou for this suggestion. I have tried it but the downloads continue to either not happen, or they progress until about 40-50% then crash, with nothing saved. Downloads begin again from scratch.

Christopher Jones

https://community.logos.com/discussion/comment/672341#Comment_672341

Hello again Graham,

I have now succeeded in downloading the updates and they are currently indexing. It seems I made an error in the entry in Terminal. Thanks again.

Christopher

Graham Criddle

https://community.logos.com/discussion/comment/673815#Comment_673815

Hi Christopher

Thats good news

Thanks for posting back, Graham

Travis Vaughan

https://community.logos.com/discussion/comment/673849#Comment_673849

Having a similar problem on my MacBook Pro. Installed Logos6 and it has been downloading updates for 9 hours. After 8 hours it read "downloading 1.89 GB of updates - 30% complete" After running terminal and pasting the code above it changed to "downloading 2.12 GB of updates - 27% complete"

Checked my internet speed and I'm downloading at 30 MB/s so I can't figure this one out.

Mike Binks

https://community.logos.com/discussion/comment/673912#Comment_673912

Hi Travis

Welcome to the forums. I hope we can be of some help.

Having a similar problem on my MacBook Pro.

If it, perchance is the same problem then the solution recommended above has worked for many.

Please will you confirm that you have, in fact, followed the recommended procedure without successfully improving matters.

Travis Vaughan

https://community.logos.com/discussion/comment/673941#Comment_673941

Hi Mike, thanks for the welcome! I did try the solution above, copying and pasting the line command into terminal and then restarting Logos 6. When I did restart Logos I noticed that the size of the updates had changed from 1.89 to 2.12. As for the speed of the download, no change unfortunately.

JT (alabama24)

https://community.logos.com/discussion/comment/673950#Comment_673950

What version of Logos? What version of OS X?

Travis Vaughan

https://community.logos.com/discussion/comment/673989#Comment_673989

OSX 10.10.1

Logos Bible Software 6.0a SR-3
6.0.1.1339

Mike Binks

https://community.logos.com/discussion/comment/673950#Comment_673950

Hi Mike, thanks for the welcome! I did try the solution above, copying and pasting the line command into terminal and then restarting Logos 6. When I did restart Logos I noticed that the size of the updates had changed from 1.89 to 2.12. As for the speed of the download, no change unfortunately.

Well that is a pain Travis...

I know that downloading has been a problem for some people.

If you wish you could upload your diagnostic logs for one of the technical types to have a look at.

Technical support at Logos might be able to help out if you give them a ring and access to your computer.

Travis Vaughan

https://community.logos.com/discussion/comment/674004#Comment_674004

Thanks everyone, I will give them a call and see if they have any suggestions as to how to speed up the process. I appreciate all the feedback! If I get a solution from Logos I'll be sure to come back here and post what we did. God bless!

Travis Vaughan

https://community.logos.com/discussion/comment/674014#Comment_674014

So I didn't end up calling Logos as my day took a few weird twists and turns as it progressed. Came home tonight to find my download still sitting around 55% and made a sad face. Decided to re-read the instructions where I was told to "restart the indexer for good measure"... guess what I didn't do. Shut everything down and restarted the whole MacBook, for good measure, and what do you know the download started flying! Needless to say I'm thankful for all the advice and I promise to make a better attempt at following ALL of the directions next time around.