The Works of St. Francis de Sales (6 vols.)

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SineNomine | Forum Activity | Posted: Fri, Dec 12 2014 5:10 PM

This looks like a nice new collection.

Unfortunately, it also looks like someone forgot to enable Dynamic Pricing, because I'm pretty sure I own some of it already, and I see no discount.

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 19692
Rosie Perera | Forum Activity | Replied: Fri, Dec 12 2014 5:54 PM

SineNomine:

This looks like a nice new collection.

Unfortunately, it also looks like someone forgot to enable Dynamic Pricing, because I'm pretty sure I own some of it already, and I see no discount.

Dynamic Pricing is apparently not something they can just flip a switch and enable on each new bundle when it goes live on the website. Otherwise we'd be seeing it in nearly every bundle, except when they "forget." I understand from something that was posted by a Logos employee on the forums once (but there's no way I'll find it because I can't remember any of the wording or when it was posted) that there's some manual work that has to happen each time to set it up, and it's not automated. So the people who do the simple copy for the resource description pages aren't able to do it. It isn't that they "forgot."

It's something I hope they will figure out a way to automate someday, but there are all kinds of factors that make that unlikely. Each bundle might contains some books that Faithlife isn't allowed to do dynamic pricing with, due to their contract agreements with publishers. And the percentage of the cost of each book that they can discount the bundle price by varies from resource to resource. So it all has to be decided on a case-by-case basis. Can't really be automated.

Posts 6063
SineNomine | Forum Activity | Replied: Fri, Dec 12 2014 6:19 PM

Rosie Perera:
Dynamic Pricing is apparently not something they can just flip a switch and enable on each new bundle when it goes live on the website.

No, but it is something that Faithlife should remember to manually enable on bundles of public domain works that they're posting to the websites, especially when they already sell all of the volumes individually.

People make mistakes; I'm fine with that. I make plenty. I simply would like Faithlife to fix this one.

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 19692
Rosie Perera | Forum Activity | Replied: Fri, Dec 12 2014 6:57 PM

SineNomine:

Rosie Perera:
Dynamic Pricing is apparently not something they can just flip a switch and enable on each new bundle when it goes live on the website.

No, but it is something that Faithlife should remember to manually enable on bundles of public domain works that they're posting to the websites, especially when they already sell all of the volumes individually.

People make mistakes; I'm fine with that. I make plenty. I simply would like Faithlife to fix this one.

Agreed.

I didn't mean to undermine your request to have this one fixed. Just meant it's not that they forgot. It's that they have a systematic issue inside the company that doing this is not a priority for them. They've said before that it's harder to do than just remembering some set of steps on a checklist before pushing a product page live on the website. So they simply aren't going to do it to every bundle by default before making it available for people to purchase. They'd prefer to get it out there sooner rather than delay it in order to enable dynamic pricing. They need to fix that systemic attitude, not fix each bundle on a case by case basis only when people report that it's missing on this or that bundle.

It's not wrong that you reported this one, but until they make it a priority to do this to each and every bundle before it goes live, the issue isn't going to go away, even if they fix this one. I just don't believe we've complained loudly enough about the systemic problem for it to reach the right ears inside the company.

I recommend you go vote for this item on the Logos.com UserVoice forum. I'm hoping that it gets more traction. Someone else has pointed out that it probably should be two separate items since dynamic pricing and "new to me" are not necessarily tied together. That may be true, but I'm hoping they implement these both together, because they are both things which prevent people from buying bundles, and it would help both Faithlife AND users if they did them both:

https://logosdotcom.uservoice.com/forums/183408-general/suggestions/6829415-dynamic-pricing-and-new-to-me-for-all-bundles 

Posts 6063
SineNomine | Forum Activity | Replied: Fri, Dec 12 2014 8:24 PM

Rosie Perera:

I recommend you go vote for this item on the Logos.com UserVoice forum. I'm hoping that it gets more traction. Someone else has pointed out that it probably should be two separate items since dynamic pricing and "new to me" are not necessarily tied together. That may be true, but I'm hoping they implement these both together, because they are both things which prevent people from buying bundles, and it would help both Faithlife AND users if they did them both:

https://logosdotcom.uservoice.com/forums/183408-general/suggestions/6829415-dynamic-pricing-and-new-to-me-for-all-bundles 

I gave it three votes. I hope people reading this post do too.

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 19692
Rosie Perera | Forum Activity | Replied: Fri, Dec 12 2014 9:38 PM

SineNomine:
I gave it three votes. I hope people reading this post do too.

Thanks! Yes

I might draw people's attention to it with a forum thread all of its own.

Posts 41
Alex Renn | Forum Activity | Replied: Tue, Dec 16 2014 10:01 AM

This collection has been fixed (Dynamic Pricing is enabled). Thanks for bringing it to our attention.

Posts 6063
SineNomine | Forum Activity | Replied: Tue, Dec 16 2014 2:24 PM

Alex Renn:
This collection has been fixed (Dynamic Pricing is enabled).

Thank you.

Alex Renn:
Thanks for bringing it to our attention.

You're welcome.

Oddly enough, although I already own five of the six volumes in the bundle, it would still be cheaper for me to buy the remaining volume singly rather than to buy the bundle (and receive only that volume).

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 41
Alex Renn | Forum Activity | Replied: Wed, Dec 17 2014 3:19 PM

That is strange. Which volume are you missing?

Posts 6063
SineNomine | Forum Activity | Replied: Wed, Dec 17 2014 4:43 PM

I don't have The Mystical Explanation of the Canticle of Canticles and The Depositions of St. Jane Frances de Chantal in the Cause of the Canonisation of St. Francis de Sales, which is $5.58 USD, while the bundle is (for me) $5.98 USD.

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 41
Alex Renn | Forum Activity | Replied: Thu, Dec 18 2014 9:19 AM

Ah. It seems you have academic status. That's why you're getting such a great deal on the individual volume. I'll investigate why the collection doesn't have a unique academic price.

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