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Kenneth Neighoff | Forum Activity | Posted: Tue, Dec 16 2014 1:02 PM

updating to ios 4.4.1 has brought with it the lose of Mobile in mobile Ed courses.  You tap on the video and it opens the video screen and just as quickly you go back to the course. 

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Graham Criddle | Forum Activity | Replied: Tue, Dec 16 2014 2:00 PM

I dont see this - which course is this with?

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Dec 16 2014 2:06 PM

Kenneth Neighoff:

updating to ios 4.4.1 has brought with it the lose of Mobile in mobile Ed courses.  You tap on the video and it opens the video screen and just as quickly you go back to the course. 

I'm unable to reproduce this - what device are you using, landscape or portrait, which iOS version, which course...?

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Kenneth Neighoff | Forum Activity | Replied: Tue, Dec 16 2014 2:13 PM

I was in the course ED101.

it does it both in portrait and in landscape. 

I am using IPad Air, with iOS 8.1.2

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Dec 16 2014 2:35 PM

Kenneth Neighoff:

I was in the course ED101.

it does it both in portrait and in landscape. 

I am using IPad Air, with iOS 8.1.2

I'm still unable to reproduce this... is there a particular chapter you can give?  Also, is the media downloaded locally or not?

Please send us your Support Info so we can take a look at your device logs.

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Kenneth Neighoff | Forum Activity | Replied: Tue, Dec 16 2014 2:38 PM

Support logs sent

segment 16

the course has been downloaded for reading while offline, but when watching videos I am always online. 

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Dec 16 2014 2:42 PM

The logs indicate dozens of network errors like "The Internet connection appears to be offline" which would explain a lot.

Can you verify a good network connection and try again?  (BTW, please do not send logs directly to me.)

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