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Sean | Forum Activity | Posted: Sun, Dec 21 2014 7:52 AM

I bought a book yesterday.

Today, almost 36 hours later, it still hasn't shown up on my Android. Granted, I haven't used it much today, did a daily reading and checked some things. My reading plans from my desktop have updated. Why hasn't my library?

(No, I'm not sending logs. This is an ongoing problem you know about. I've experienced it on three different devices using different versions of Android for a period of 2.5 years.)

Simplest fix would be to give us a "sync now" button on our menu. That can't be that hard, can it?

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Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Dec 21 2014 8:37 AM

Do you know roughly how long they take to turn up?

i bouught some a couple of days ago and I can see them in the library , I've just bought another and will try and note when it appears 

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Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Dec 22 2014 1:32 AM

Graham Criddle:
I've just bought another and will try and note when it appears 

I've just seen it in my library and it wasn't there an hour ago

So that took about 16-17 hours.

It will be interesting to get a comment from Faithlife as to how long it should take.

It appeared nearly instantly on my iPad so it seems to be an Android-specific issue.

Posts 1325
Sean | Forum Activity | Replied: Tue, Dec 23 2014 4:34 AM

I'm at 2.5 days without the book showing in my library. (I did have connectivity problems yesterday, but not during the first 24 hours nor today.)

I know I can kill the app and restart it to get it to refresh, but at this point I'm curious as to how long it's going to take on its own.

I do not see why it Faithlife finds it undesirable to put in a function that allows the user to request synchronization and/or an update of the library. All of my other software that is cloud-based has a means of requesting an immediate synchronization--including Logos 6.

Posts 1325
Sean | Forum Activity | Replied: Wed, Dec 24 2014 5:32 AM

This is definitely a problem specific to the Android version of the Bible app.

My library has still not updated to show the previous resource, nor the new bundle I bought today. OTOH, my wife uses the Android Vyrso app. I got a few new resources for her, and they showed up immediately. (This, btw, is a device on which I previously used Bible, and it always exhibited the library update delay problem.)

This is issue has been brought up multiple times already. I request the concerned persons at Faithlife, after they hopefully enjoy a pleasant Christmas holiday, to diligently check the code in Bible and please solve this problem once and for all.

ETA: A forced kill & restart updated the library as expected.

Posts 1325
Sean | Forum Activity | Replied: Tue, Dec 30 2014 7:51 AM

Giving this a post-holiday weekend bump in the hope that someone at Faithlife is reading.

Posts 1325
Sean | Forum Activity | Replied: Tue, Jan 6 2015 5:05 AM

Bumping again. This is a significant problem that deserves a prompt response and fix.

ETA: Previous times this problem has been brought up:

https://community.logos.com/forums/t/94889.aspx (Nov .12 2014)

https://community.logos.com/forums/p/83461/585088.aspx#585088 (Apr. 12 2014)

There may have been more.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Jan 7 2015 10:04 AM

Sean,

I was on vacation before you posted this, sorry about the delay in getting back to you.  

Newly purchased items will not instantly appear on mobile devices but should never take longer than 24 hours.  To force a sync of the app, please kill the app and restart it, and if that doesn't work please let me know.  There is already an inquiry case for adding a sync button.

Posts 1325
Sean | Forum Activity | Replied: Wed, Jan 7 2015 3:47 PM

Kevin Byford:

Sean,

I was on vacation before you posted this, sorry about the delay in getting back to you.  

Newly purchased items will not instantly appear on mobile devices but should never take longer than 24 hours.  To force a sync of the app, please kill the app and restart it, and if that doesn't work please let me know.  There is already an inquiry case for adding a sync button.

Thank you. As noted above, I also recently tried out the Vyrso app and the books showed up practically immediately (no more than 5-10 minutes). I have never, in 2.5 years of use, seen them arrive so fast on Bible.

Posts 1325
Sean | Forum Activity | Replied: Tue, Feb 3 2015 5:33 AM

I am now using 4.4.7 of Bible. I got the free books of the month 12 hours ago; they still have not shown up on my Android.

Any plans to fix this problem this year?

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Feb 3 2015 10:30 AM

Sean:
I am now using 4.4.7 of Bible. I got the free books of the month 12 hours ago; they still have not shown up on my Android.

Have you killed the app and restarted it?

Posts 1325
Sean | Forum Activity | Replied: Tue, Feb 3 2015 4:33 PM

Kevin Byford:
Have you killed the app and restarted it?

Killing the app and restarting works. As far as I know, that has always worked, or at least since the changes made to syncing a few versions back.. But do you really, as the developer of this app, want your customers to have to "kill the app" in order to get it to function properly and to be able to use purchases that they have made?

It took a lot of complaining, but recently changes were made so that other synchronization functions (e.g., going to the most recent place opened in a book) work a lot better. This one problem is left--I've experienced it over two years, three devices, and many different versions of Bible. It shouldn't be a big deal to fix; I simply can't understand the reluctance to do so.

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Feb 3 2015 5:21 PM

There is already an inquiry case for adding a sync button.

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