Syncronization

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Posts 16
Marcos R Ferreira | Forum Activity | Posted: Wed, Jan 28 2015 1:50 PM

I am having this issue for quite a long time. 

When I add highlights in the Bible or other books on Logos in my tablet it works fine and it shows in the webpage in my documents. However, when I open the Logos on my PC it doesn't show or open the highlights that I created, checked already and the settings are correct, set to show highlights 

Any ideas of what maybe the problem? Already try to reinstall the application on PC.

Grace and Peace from our Lord Jesus

Marcos

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Graham Criddle | Forum Activity | Replied: Wed, Jan 28 2015 1:59 PM

Hi Marcos - and welcome to the forums.

From what you write I think you are aware that highlights are stored in Notes Documents.

Do you know the name of the Notes Document you are using to store highlights on your tablet?

If so, can you open the Document on your PC and see if the highlights are listed there?

Graham

Posts 16
Marcos R Ferreira | Forum Activity | Replied: Wed, Jan 28 2015 2:12 PM

Hi Graham

Thanks 

yes I'm aware and I can see and open them in my computer going to Faithlife under documents 

and they are all there without issues, I'll check again to see if it is some setting in my views on Logos in my PC, but so far I don't know what may cause that

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Graham Criddle | Forum Activity | Replied: Wed, Jan 28 2015 2:20 PM

Hi Marcos

I meant looking in the Documents setting on your PC, selecting the Notes section on the right-hand side and finding the Notes Document there. Then open the Document and check if the highlights are shown.

I'm not at my computer so can't provide any screenshots at the moment

Graham

Posts 16
Marcos R Ferreira | Forum Activity | Replied: Wed, Jan 28 2015 2:50 PM

Hi 

ah ok I understood, I'm away from the computer where I have Logos I'll check that and let you know,  Thanks a lot for checking this
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Mike Binks | Forum Activity | Replied: Wed, Jan 28 2015 2:53 PM

Graham Criddle:

I'm not at my computer so can't provide any screenshots at the moment

Graham

Not from a PC but I guess it will be similar...

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 16
Marcos R Ferreira | Forum Activity | Replied: Wed, Jan 28 2015 4:08 PM

Hi

on my PC on Logos the highlights and notes are not updated they show as August 7th and I don't see any of my notes and highlights that I have on Logos which show on Logos Faithlife documents

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Graham Criddle | Forum Activity | Replied: Wed, Jan 28 2015 4:24 PM

Marcos R Ferreira:

on my PC on Logos the highlights and notes are not updated they show as August 7th and I don't see any of my notes and highlights that I have on Logos which show on Logos Faithlife documents

Two questions:

  • are you sure you are using the same Logos credentials on PC and tablet?
  • is there any visual indication of a sync problem? Normally an exclamation mark within the sync button after a failed sync attempt?

if so, It would be good to post logs after a sync failure

Details of doing this are at https://wiki.logos.com/Diagnostic_Logging 

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 28 2015 4:25 PM

Marcos R Ferreira:
on my PC on Logos the highlights and notes are not updated they show as August 7th

What specific version of Logos are you using?

macOS, iOS & iPadOS | Logs |  Install

Posts 16
Marcos R Ferreira | Forum Activity | Replied: Wed, Jan 28 2015 4:31 PM

1- I have only one account on Logos and I'm logged on that one in the tablet in the PC and when I check my account in the web browser

2- No in the application there is no sign of issue in the sync

3- the version I have installed is Logos Bible Software 6.0b SR-2
6.0.2.0075

Posts 16
Marcos R Ferreira | Forum Activity | Replied: Wed, Jan 28 2015 4:38 PM

I have had reinstalled couple of months ago, but since then I added all my personal books and I'm afraid to uninstall and install and have to re-add all my personal books

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 28 2015 4:44 PM

To double check: you do have the note files turned on, right?

macOS, iOS & iPadOS | Logs |  Install

Posts 16
Marcos R Ferreira | Forum Activity | Replied: Wed, Jan 28 2015 4:46 PM

Yes I double check that

I thought it was it, but no it all active

The funny thing is that everything else seems to sync correctly, like it opens the books in the exact page I was reading in the tablet the only issue is the highlights

Posts 16
Marcos R Ferreira | Forum Activity | Replied: Wed, Jan 28 2015 5:17 PM

Here are the some screenshots

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 28 2015 5:46 PM

Do you have "use internet" turned on or off in preferences?

macOS, iOS & iPadOS | Logs |  Install

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 28 2015 5:57 PM

When did you receive your last resource (book) update? (you can sort by this in your library).

macOS, iOS & iPadOS | Logs |  Install

Posts 16
Marcos R Ferreira | Forum Activity | Replied: Wed, Jan 28 2015 6:21 PM

Yes it is activate, I receive a book update today

Posts 16
Marcos R Ferreira | Forum Activity | Replied: Wed, Jan 28 2015 6:34 PM

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 28 2015 6:55 PM

Hmm. Lets try something else. Can you tell me about the mobile app? What version? What device? What OS? 

Have you tried installing one of the other mobile apps from Logos? Do the highlights show there?

macOS, iOS & iPadOS | Logs |  Install

Posts 16
Marcos R Ferreira | Forum Activity | Replied: Wed, Jan 28 2015 7:31 PM

First I thought that the problem was in the tablet, but it's not I can see all the highlights and notes fine on tablet and on browser on faithlife. 

The only problem is on PC which for some reason is not synchronizing the highlights

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