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  • Re: Sync error: me too

    It's very possible that an application restart was needed to clear the error state from the sync client. I'm glad to hear that the error went away. If it does reappear, please let me know so that we can follow up. Thank you again for all your patience with this. These errors can often be tricky to nail down and I appreciate all your help in diagnosing
    Posted to Logos 7 by Adam Poit on Mon, Nov 5 2018
  • Re: Sync error: me too

    I apologize that we still haven't nailed down this issue. We would definitely like another look at your logs to see if you're encountering the same issue, or if our fix has revealed another issue. The instructions for how to package and upload your logs can be found here . Thank you for being persistent in helping us with this.
    Posted to Logos 7 by Adam Poit on Mon, Nov 5 2018
  • Re: Sync error: me too

    Daniel, we deployed another server-side fix this morning for an issue that was revealed while examining your logs. This error was occurring for a number of users and your logs helped in finding the fix. Hopefully this will resolve your sync error. If it does not, please respond again with your logs so that we can keep investigating.
    Posted to Logos 7 by Adam Poit on Wed, Oct 31 2018
  • Re: Sync error: me too

    Thanks Daniel. We'll continue to look into this issue.
    Posted to Logos 7 by Adam Poit on Fri, Oct 26 2018
  • Re: Sync error: me too

    We've deployed a server-side change that handles an error case that many users were seeing on sync down. If you try and sync again, does your sync error persist? If so, please post your logs and we'll continue to look into this.
    Posted to Logos 7 by Adam Poit on Thu, Oct 25 2018
  • Re: where are Community Tage goes?

    We've identified a server side issue that was causing this behavior. I'll be shipping a fix later today.
    Posted to Logos 6 by Adam Poit on Wed, Jul 27 2016
  • Re: Preferences Sync Maintenance

    Sync maintenance completed roughly 9 hours ago. Sarah and I were extremely exhausted and we forgot to update this thread. Everything should be functioning correctly. We thank you for your patience.
    Posted to General by Adam Poit on Tue, Mar 29 2016
  • Re: Sync Maintenance

    Maintenance has completed. Thank you for bearing with us on short notice.
    Posted to General by Adam Poit on Tue, Feb 16 2016
  • Sync Maintenance

    We will be bringing Preferences Sync offline for an emergency maintenance tonight. While the maintenance is ongoing, you may see the exclamation point over your sync icon indicating that there is an issue with sync. We appreciate your patience and understanding. I will update this thread once the maintenance has completed.
    Posted to General by Adam Poit on Tue, Feb 16 2016
  • Re: Error during synchronization

    [quote user="Ron"] I'm getting a message on my sync icon: "An error occurred during synchronization, click to try again". I've never seen this before. I've tried closing the software and re-opening it, but it still says the same thing. Any ideas? I've also tried rebooting, but that also didn't help. This is concerning since I've just spent a couple
    Posted to Logos 6 by Adam Poit on Thu, Jan 7 2016
  • Re: Maintenance

    We have finished maintenance on Proclaim Sync. Maintenance on Preferences Sync is still ongoing.
    Posted to General by Adam Poit on Mon, Nov 16 2015
  • Re: Bug - After "Undelete documents" of a deleted word lists the content is gone

    Thanks for the report. I'll make a point to look into why this is happening.
    Posted to Logos 6 by Adam Poit on Mon, Sep 21 2015
  • Re: Sync Service Maintenance

    Preferences sync is back online and functioning, as of 8 hours ago. It slipped my mind to post an update back here before I went to bed. I apologize for the delay in information. This completes moving all of our sync services to new gear. Thanks everyone for being patient while we made this transition.
    Posted to Logos 6 by Adam Poit on Thu, Sep 17 2015
  • Re: Sync Service Maintenance

    Doing maintenance on Preferences sync tonight. I'll be taking the service offline, and I will post back here when it is available again.
    Posted to Logos 6 by Adam Poit on Wed, Sep 16 2015
  • Re: Sync Service Maintenance

    The service is back online and functioning.
    Posted to Logos 6 by Adam Poit on Wed, Sep 16 2015
  • Re: Sync Service Maintenance

    Doing maintenance on Reading Progress sync tonight. I will be taking the service offline, and I will post back here when it is available again.
    Posted to Logos 6 by Adam Poit on Tue, Sep 15 2015
  • Re: Sync Service Maintenance

    Maintenance has been completed on the listed services.
    Posted to Logos 6 by Adam Poit on Tue, Sep 15 2015
  • Re: Sync Service Maintenance

    Maintenance on documents.logos.com has completed. The site is again available and documents can be collaborated. I will next be performing maintenance on Hidden Resources sync, Custom Resource Metadata sync, Resource Priorities sync, and Resource Collections sync. These all need to be maintenanced at the same time due to a shared database dependency
    Posted to Logos 6 by Adam Poit on Tue, Sep 15 2015
  • Re: Sync Service Maintenance

    Continuing maintenance tonight during low traffic hours. The first service to undergo maintenance will be documents.logos.com. The website and actions such as collaboration will be unavailable during maintenance.
    Posted to Logos 6 by Adam Poit on Mon, Sep 14 2015
  • Notes Sync Maintenance

    We are planning on performing maintenance on Notes sync this holiday weekend. We plan on starting the maintenance on Monday, September 7th at 2PM PDT, and we expect the service to be offline until Tuesday, September 8th at 8AM PDT. You will still be able to create notes locally, however you will not be able to sync them up to our servers. There will
    Posted to General by Adam Poit on Sun, Sep 6 2015
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