Search

Search in sorted by
  • Re: Still crashing on MacBook when video is used

    Tommy, Try "2017-02-05 Sunday". I modified it to crash for you. Thanks for the reply. But as I said, I have tested this numerous times, but then remove all of the offending elements prior to going live on Sunday's. So I don't have anything saved. However, I modified this presentation from several weeks ago by adding a bunch of the ProMedia VOTD videos
    Posted to Faithlife Proclaim by Michael Wright on Fri, Feb 17 2017
  • Still crashing on MacBook when video is used

    I have reported this on several threads over several months, but it is still occurring. I believe Jordan and Glenn have worked on this, but I haven't heard anything in 3 or 4 weeks. Any time I use video elements, the program crashes on my MacBook at some point after going on-air. I typically use Airplay with an Apple TV connected to the projector. I
    Posted to Faithlife Proclaim by Michael Wright on Sat, Feb 11 2017
  • Re: Audio not playing from Recordings Screen

    Jordan, Just following up. Our recording worked perfectly this last Sunday. I think the issue I had reported earlier, the high pitched whine, was caused by a bad XLR connecting our mixer to the MacBook for recording. I switched it out and the recording turned out fine. I know this doesn't help you figure out the other Mike's problem, but thanks for
    Posted to Faithlife Proclaim by Michael Wright on Wed, Feb 1 2017
  • Re: Proclaim crashes

    Another follow-up on these crashes. Proclaim crashed twice tonight. The first time it was just sitting idle about 15 minutes after starting it up. The second time was about 5 minutes after restarting the program and going on-air while using AirPlay. The presentation loaded at the time of both crashes did contain video elements. I have attached fresh
    Posted to Faithlife Proclaim by Michael Wright on Fri, Jan 27 2017
  • Re: Proclaim crashes

    Another follow-up on these crashes. Proclaim crashed twice tonight. The first time it was just sitting idle. The second time it was actually on-air. The presentation loaded at the time of both crashes did contain video elements. I have attached fresh logs for you.
    Posted to Faithlife Proclaim by Michael Wright on Fri, Jan 27 2017
  • Re: Audio not playing from Recordings Screen

    Jordan, That presentation was "2017-01-22 Sunday". Please don't spend much time on this issue until I recheck everything from this end; it could easily be a hardware failure, or just a stupid error on my part. I think ground lift problems sometimes present themselves in much the same way.
    Posted to Faithlife Proclaim by Michael Wright on Fri, Jan 27 2017
  • Re: Audio not playing from Recordings Screen

    Our recording for this Sunday was very poor quality as well. I normally record the entire service, including the praise and worship music, but had to dump everything but the sermon this week due to the poor quality of the recording. I had assumed that it was something that I did wrong, but I hadn't changed anything since the week before when it worked
    Posted to Faithlife Proclaim by Michael Wright on Wed, Jan 25 2017
  • Re: Proclaim crashes

    Scott, I have another update on the crash I am experiencing, and apparently I gave you some bad information last week. But we experienced the crash this morning while on-air, without AirPlay or Apple TV. This time I had the MacBook connected directly to the projector. And since I wasn't using AirPlay, I had added motion elements to the presentation
    Posted to Faithlife Proclaim by Michael Wright on Sun, Jan 22 2017
  • Re: Proclaim crashes

    Scott, We have third generation Apple TV, and I have attached several screen shots showing our MacBook configuration. P.S. Almost forgot to mention it, but i use it as an extended display.
    Posted to Faithlife Proclaim by Michael Wright on Thu, Jan 19 2017
  • Re: Proclaim crashes

    Scott, Yes, Airplay to Apple TV is our normal workflow. And I am sure that my on-air crashes only occur when Airplay is running. I determined months ago that AirPlay disconnects and Proclaim crashes primarily occurred when I had included video elements in my presentations. On those rare Sunday's when the pastor wants a Youtube video, or other video
    Posted to Faithlife Proclaim by Michael Wright on Tue, Jan 17 2017
  • Re: Proclaim crashes

    Scott, I decided to continue testing my "2017-01-22 Sunday" presentation, the one loaded with video elements, on the current production version of the Proclaim app. I went on-air using the production version with AirPlay and Apple TV. The production copy didn't produce a hard crash crash this time, like the custom Beta copy did. But the AirPlay connection
    Posted to Faithlife Proclaim by Michael Wright on Tue, Jan 17 2017
  • Re: Proclaim crashes

    Scott, This crashed a few minutes after going on-air. I copied my presentation from last Sunday, then edited it to include a bunch of video elements in the pre-service loop, and service sections; presentation name is "2017-01-22 Sunday". I connected via AirPlay to my Apple TV and went on-air. The presentation cycled through the pre-service loop for
    Posted to Faithlife Proclaim by Michael Wright on Tue, Jan 17 2017
  • Re: Local WiFi Remote problems

    Thanks Jordan. The update showed up sometime on Saturday and worked well for Sunday services.
    Posted to Faithlife Proclaim by Michael Wright on Mon, Jan 9 2017
  • Re: Proclaim crashes

    Scott, I don't remember when I updated to 10.12 so I can't really answer. I can tell you that I have been avoiding video elements since June or July. I had been experiencing periodic crashing for several months prior while still using video elements. The crashing ceased when I completely eliminated them from my presentations in August.
    Posted to Faithlife Proclaim by Michael Wright on Tue, Jan 3 2017
  • Re: Proclaim crash on "Enable Wifi Remote"

    Twin Towers Music, I am not part of the Proclaim tech support crew, but am a network and computer specialist and can speak with some degree of expertise. It sounds like you are meeting in a rented space and using the guest WIFI provided by the landlord. Most guest networks isolate connected devices so they cannot see each other; under normal configurations
    Posted to Faithlife Proclaim by Michael Wright on Mon, Jan 2 2017
  • Re: Proclaim crashes

    Scott, I have tested your theory using video verse-of-the-day elements extensively, with inconsistent results. I disabled the local WIFI remote and tested on-air for hours without crashing. Then I re-enabled the local WIFI remote to confirm that it was the cause of the crash. But it did not crash; it ran on-air for hours without any problem. I even
    Posted to Faithlife Proclaim by Michael Wright on Sat, Dec 31 2016
  • Re: Can we have the old remote layout back?

    I like the new layout. More importantly, the young lady that runs our slides likes it! The previews are small, especially on an iPhone, but just fine on the iPad.
    Posted to Faithlife Proclaim by Michael Wright on Thu, Dec 29 2016
  • Re: Local WiFi Remote problems

    Glenn, Jeremy is describing the same condition that I have reported on several different occasions where I have provided logs and screen shots. It consistently occurs when the local WIFI remote is attempted using an iPad 2 with iOS 9.3.5, but works correctly using my iPhone 6 with iOS 10.2. It also works correctly using a newer iPad Air with iOS 10
    Posted to Faithlife Proclaim by Michael Wright on Thu, Dec 29 2016
  • Re: Proclaim crashes

    Scott, There is no hurry. I have been doing without video elements for awhile. They are cool, but not essential. I will test your theory when I can. i hope you and the entire Proclaim team have a merry Christmas and enjoy your time with family, away from the office.
    Posted to Faithlife Proclaim by Michael Wright on Fri, Dec 23 2016
  • Re: Proclaim crashes

    I just loaded a pre-service loop with video's from the verse-of-the-day collection to test the stability of release 2.0. It crashed just a few minutes after going on-air. I haven't been able to use any videos in the pre-service loop, or motion backgrounds in any service elements for a long time. The presentation I used is "2017-01-01 Sunday". I have
    Posted to Faithlife Proclaim by Michael Wright on Fri, Dec 23 2016
Page 3 of 9 (174 items) < Previous 1 2 3 4 5 Next > ... Last » |