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[quote user="Freddy Castaneda"] I would certainly like to have the 2020 LSV on my Logos account. It has become my new favorite word-for-word Bible translation. It's use is in my view geared towards in-depth study and not so much on general everyday use. Still it's a great addition to the family of Masoretic/Textus Receptus bible translations. [/quote
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[quote user="Daniel Lyons"] I'm having the exact same issue. Someone please fix this. Is there a bug report for it already? [/quote] I am sorry to hear that you are having this difficulty, Daniel. You are replying to a thread from early 2019. The problem you are experiencing is not necessarily the same problem that users experienced back then. Please
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[quote user="Ray McKenzie"] I purchased 4 resources from logos last month and after contacting Logos 3 times they still have not found a way to download those 4 resources to my computer. Anyone have a suggestion. I have rebuilt my index twice, restarted the program many, many times and updated all ISO software. [/quote] Ray, please accept my apologies
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I am sorry to hear this, Ian, Please send logs from both of your mobile devices. We can then look into this further. Please do the following: 1. Open the app. 2. Tap the Menu icon (has three horizontal lines). 3. Tap Help. 4. Press "Report a Problem" 5. A pre-addressed email will open with a log file attached automatically. Press "Send" to send your
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I am sorry to hear that you have been having this problem, Frivers. Please use these instructions .
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Hi Dave, I am sorry if I am stating the obvious here, but have you assigned the licenses yet?
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This problem will be fixed in the next stable release update.
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Thank you for reporting this, and thanks for sending your logs, Graham. We can duplicate this problem and we are investigating it further.
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[quote user="David A Fraser"] Completely up-to-date on the iOS (8.12.6 [0061]). Same old same old. It will download 1 or 2 and then not...and then freeze....and then crash. Have to come back in a few hours and see if it will download two more or so. Frustrating. Been happening for over a year and a half. No longer sending reports to Logos about the
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Thank you for reporting this, Sandro. Our team is working on a fix. Please accept my apologies for the inconvenience.
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[quote user="David A Fraser"]I did it one time and don't know why I need to do it again. [/quote] Hi David, I am sorry to hear that you are having difficulty with this. Please check which version of the iOS app you have installed. Open the Logos app. Please tap on the Menu icon (three horizontal lines in the lower right), tap on “Help:, then go
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[quote user="Doc B"] I haven't gotten my BD coupon in a couple years. [/quote] Doc B, I am sending you an email about this.
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[quote user="Cindy"] it's still doing it. The whole thing is filled out but every time I leave it and come back it's lost the "short bio" portion. Is there someway to get in touch with someone that can fix it? [/quote] Hi Cindy, I am sorry to hear that you are having this difficulty. I am sending you an email.
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Doc B, I have been advised that this is currently “working as designed” because we deliberately put the Bible verse milestone before the pericope header. This makes it possible to include pericope text when copying Fully Formatted from the Copy Bible Verse tool.. A possible workaround would be to trim the start of the selection to the first
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[quote user="Ian Lee"] I just purchased “the New Testament in its world” video resource by NT Wright. the videos play fine after I download the media but I can’t click on any of the buttons in the media player like the volume or the button to enter full screen. is there any way to fix this? I would not like to watch these videos In
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[quote user="Scott E. Mahle"] How about it Logos, where's the other 12 volumes of Syndicate Journal? Master Journal 4.1 shows it includes up to 4.2 but I only have up to 2.2. [/quote] Hi Scott, I am looking into this and I will send you an email today.
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Robert, I can confirm that this issue only affects Android Beta users. We have opened a ticket and will be fixing it in a future update. Please accept my apologies for the inconvenience.
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Thanks for reporting this, Robert. We have created a ticket for this and we intend to improve on this in a future version of our app.
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[quote user="Robert Kelbe"] Logos Android 8.13.0 If I open a footnote in a Bible such as the NKJV, the pop-up opens correctly. However, if I click on a Bible verse in that pop-up, nothing happens. I restarted my phone and confirmed the same issue on another device. [/quote] Thanks for reporting this, Robert. Can you please give one or two examples of
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[quote user="Pam Larson"] I received 3 of the $5 off coupons for pre-ordering. I tried to use them today to buy a $15 resource and found I could only use one at a time. Is this the way this deal was set up? Are others having this problem? Not much of a deal if I have to buy 3 more resources to use them. [/quote] Pam, these coupons cannot be stacked