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[quote user="Sy Hamby"] the above guides are grayed out for every passage...other guides are populating as expected. [/quote] Sy, You are referring to new features that are only available with certain Logos 8 upgrades. These are not available in the Library you currently have. They are not included in the free Logos 8 Basic. You can gain these features
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[quote user="JT (alabama24)"] you can manually send Logos resources to your Kindle [/quote] If you are referring to the Send to Kindle Feature, that was retired some time ago .
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Sorry Benjamin, this is not currently possible, but we are hoping to make this available in a future version of our app.
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[quote user="Jordan Litchfield"] Note that my software isn't 8.6. However, on my desktop I have had several crashes - so not exactly in a rush to get 8.6 on to my tablet. [/quote] Hi Jordan, If Logos has not automatically updated on this computer, just close it and run logossetup.exe to get up to date. We can certainly provide further help if it is
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John, I am sorry to hear that you are still having difficulty with this. It is extremely unlikely that updating Windows would introduce problems for Logos. I have personally helped many Logos users resolve Logos problems by simply getting up to date with Windows. But of course we do want to help get access to your library again. I am sending you an
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Hi Jeremiah, This functionality is currently only available in iOS, but we are working on making it available in Android as well.
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Sorry, I can understand that many would like to know how soon this will go live. But the fact that the release date not been posted on logos.com yet simply means that the decision has not been made yet. So its not possible to give an estimate of when this product will go live. Your best source of information for this is the logos.com description for
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Hello again, Anthony, Please also try the following. Check to make sure that there are no open tabs in the App. Touch on the icon at bottom of screen that looks like a page with a number on it (it is to the right of the Library icon). You may see one or several rectangles- these are the tabs. As you go through these tabs, tap on the "x" in the upper
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Hi Anthony, Please send logs from your Android device: Please do the following: Open the app. Tap the Menu icon. Tap Help . Press " Report a Problem " A pre-addressed email will open with a log file attached automatically. Please mention examples of specific book titles that are not syncing correctly to your iPad. When finished, press "Send" to send
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John, and also Francis, If you have not already done so, I recommend updating to the current version of Windows 10, which is 1903. Please use this article: https://www.microsoft.com/en-us/software-download/windows10 Use the option for “Update now”. Let us know if you need further help after getting up to date.
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John, I think that Logos may not be up to date on your computer. Please close Logos , and then use these instructions to make sure that Logos is fully up to date. These instructions are usually used to install Logos, but work just fine for getting it up to date as well.
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James, I am seeing indications that you may not be fully up to date. Can you please try updating again? From Start menu, type “Windows Update.” or, navigate to Control Panel\System and Security\Windows Update Select “Check for Updates,” on the left. Do this even if you see messaging that you are already up to date. If any updates
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[quote user="Anthony Dowden"] Anybody else noticed that you can no longer alter the reading status by clicking on the green circle in the info panel of the library. [/quote] There has been a change in the interface. Resetting the reading plan status has moved to the “kebab” menu (three dots in vertical row in upper left). You no longer long
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[quote user="Anthony Dowden"] Anybody else noticed that you can no longer alter the reading status by clicking on the green circle in the info panel of the library. [/quote] There has been a change in the interface. Resetting the reading plan status has moved to the “kebab” menu (three dots in vertical line in upper right). You no longer
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[quote user="Melissa Clark"]I can't call the US as I don't have international phone call access so I need someone from customer service to get back to me so I can get a refund. [/quote] Hi Mel, I am sending you an email.
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James, Please use this article to update Windows on your computer. https://www.microsoft.com/en-us/software-download/windows10 Please use the option for “Update now”. Let us know if you still have this problem after Windows is up to date.
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Samuel, The word lookup dialog will only appear if you press a finger on a word and then lift your finger. If you don't lift your finger, you can highlight without the dialog ever appearing. This screencast shows what happens when you keep pressing the screen (the Swipe to Highlight setting is enabled): https://monosnap.com/file/G6eSvyouQXSMFtDlEAKStLtkVhm5Fq
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The mobile apps will automatically update any outdated downloaded resources only when a Wi-Fi connection is present. Generally speaking, broadband vendors don't have a defined data limit and won't charge extra if you go "over" that limit. However, some of our customers do have data limits with their cellular providers. This is why the apps will not
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Hi David, Indexing takes place on your hard drive, not over the Internet. Feel free to go offline while indexing is in progress.
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Thanks for posting that, Ben. We would also like to get logs from you. Please reply to the email that I will be sending you with your logs.