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We are still investigating this issue. It can be fixed by re-installing the app, but I imagine many would rather wait for the fix.
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If anyone else has a concern about their birthday code, please contact Customer Support directly at customerservice@faithlife.com or 1-800-875-6467
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[quote user="Stephen Steele"] I've received one every other year but none so far this year [/quote] Hi Stephen, There are further steps you need to take to remedy this. I am sending you an email.
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We are investigating this issue, I will post again once I have further news.
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David, MJ is correct that you you should be able to get around this by holding down the Control key (windows or Command key (Mac) while opening the program and then choose the option to work offline. However, this is a fallback. Normally you should simply be able to use Logos offline without using this procedure. You may have a technical problem that
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[quote user="Mike Measley"] Android. 8.7.0. Build 807000282 All of my prayer lists are missing and will not load even after refreshing. [/quote] Please do the following: 1. Open the app. 2. Tap the Menu icon (this icon has three horizontal lines). 3. Tap Help. 4. Press “Report a Problem” A pre-addressed email will open with a log file attached
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I believe this is one of the Known Issues mentioned in the release notes - " On the notes screen, the top navigation bar is too short on first view. Swiping between tabs usually corrects the issue."
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Hello Everybody, If you have an October birthday, and have not received your email yet, please contact Customer Support directly at customerservice@faithlife.com or 1-800-875-6467.
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[quote user="Brian W. Davidson"] Joe, could you check out mine? I’m not sure why I didn’t get an email. [/quote] Brian, I am sending you an email, there are some steps you need to take.
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Donnie, you do already have that coupon code active on your account. I have sent you an email.
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[quote user="Felix Brito"] I previously have received it,but not this year. Not sure what the problem is. [/quote] Felix, that coupon code is already active on your account. I am sending you an email.
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[quote user="Larry Fasenmyer"] Reinstall Logos 7 with IOS 9.3.5. App store says unable to purchase. [/quote] Larry, You can use the instructions in this article to check if you can update your device to a more recent version of iOS. If you are able to update to iOS 11.2 or higher, please use the App Store to make a fresh installation instead of our
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I am sorry to hear that you have been having this problem, Rick. Please do the following: 1. Open the app. 2. Tap the Menu icon (this icon has three horizontal lines). 3. Tap Help. 4. Press “Report a Problem” A pre-addressed email will open with a log file attached automatically. In that email, please confirm the name of the missing Reading
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[quote user="Ted Hans"] I have and previously i have received one but not this year but not sure what the problem is. Thanks for the help though. [/quote] Hi Ted, I can confirm that there is already a valid coupon code on your account. I am sending that code to you by email.
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Thank you for reporting this, Dave, Michael, and Dave. I can duplicate this behavior, and I have written up a case.
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Yes, we will be ready for it. We will offer full support in Catalina for our software, once Catalina has been officially launched.
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Kevin, please do the following: 1. Open the app. 2. Tap the Menu icon (this icon has three horizontal lines). 3. Tap Help. 4. Press “Report a Problem” A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report. A technician will reply as soon as possible.
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I am sorry you are having this problem Nathan, but I cannot duplicate this problem. Do you still experience it if you try using a different browser and/or device?
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Please accept my apologies, everyone, this now works a little differently than it did in previous versions. Once you have filtered your books down to less than a hundred, tap on "Select". Then tap on the three dots at the bottom and select Download. This procedure also works for removing resources as well as downloading them.
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I am sorry to hear that you are having trouble with this Kevin, but I am unable to replicate this problem. On Mobile, videos are only available for download after you have downloaded the resource that hosts those videos. You may have already done this, but I include the instructions below, for good measure: First, make sure you have an active internet