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[quote user="Human Bosman"]This is a situation I find myself in in 2021. My question to logos is: We paid for those resources right? Why are we the denied them in Logos? This goes against the Faithlife values.[/quote] Human, I am sending you an email.
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[quote user="Graham Criddle"] [quote user="Joe McCune (Faithlife)"]I don't recommend leaving Logos running for multiple hours while unused on any computer ever, even in the background, unless you are giving an update a chance to complete.[/quote] Any particular reason why Joe? It is something I have been doing for years with no problems that I am aware
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Justin, I am sure there are others with a different opinion, but I would strongly recommend making a point of quitting Logos at the end of each session or at the end of the day. I don't recommend leaving Logos running for multiple hours while unused on any computer ever, even in the background, unless you are giving an update a chance to complete.
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Graham and John, We have opened a ticket on this issue, and we are working on a solution.
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David, Sorry, I now see what you are referring to. I am writing up a ticket for this issue.
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David, I am not able to see this from my side. Please send us your logs: 1. Open the app. 2. Tap the Menu icon (this icon has three horizontal lines). 3. Tap Help. 4. Press “Report a Problem”
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Obed, I am sorry for the inconvenience. We intend to fix this in the next Beta update, which should be released soon. in the meantime, you could get around this problem by using the Stable version instead of the Beta version.
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Gerard, I am sorry to hear that you have been having this difficulty. Please send us your logs from the iOS Reader Suite 9.6.2: 1. Open the app. 2. Tap the Menu icon (this icon has three horizontal lines). 3. Tap Help. 4. Press “Report a Problem”
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John, I am sorry to hear that you have been having difficulty with this. Please send your logs. 1. Open the app. 2. Tap the Menu icon (this icon has three horizontal lines). 3. Tap Help. 4. Press “Report a Problem” Also, please confirm what keyboard you are using. Is it the default on-screen keyboard, or one you added from the Play Store
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Hi Clifford, Please do the following: 1. Go to the Home Page of the App (icon that looks like a house). 2. Locate the “Enter passage or search” field at the top, and enter in “rebuild index” Please let us know if you need further help.
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Hi Steven, If you have not already done so, could you please send us your logs? Please do the following: 1. Open the app. 2. Tap the Menu icon (this icon has three horizontal lines). 3. Tap Help. 4. Press “Report a Problem
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You do not have to use the phone, you can also use email. You can email customerservice@faithlife.com if you wish to request a refund. If you need any assistance with a payment plan, please email paymentplans@faithlife.com .
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Mike, I am sorry that you have been having this difficulty. This resource was updated a couple of weeks ago. So we need to make sure that you have the most recent version of this resource and not a previous version. Please do the following. Use these instructions to first hide and then unhide this resource. Quit Logos. Restart your computer. Use these
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Thanks for your logs, Tim. We are working on a fix for this problem, which we hope to include with the next Beta update.
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Tim, It sounds like you have already tried to send us your logs, but we have not received them. Please try sending them again. Please do the following: 1. Open the app. 2. Tap the Menu icon (this icon has three horizontal lines). 3. Tap Help. 4. Press “Report a Problem”
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Hi DAL, Our information is that you only own one of the volumes from this collection- Insights on James, 1 & 2 Peter, although I can see that you do own other Wordsearch titles from this series that are not part of this collection. If you need further help with this, please contact us at 1-800-875-6467 or customerservice@faithlife.com.
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This page has now been updated, and the asterisks have been removed.
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Hi Marc, I am sorry to hear that you have been having these problems. Please send us your logs: 1. Open the app. 2. Tap the Menu icon (this icon has three horizontal lines). 3. Tap Help. 4. Press “Report a Problem”
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David, I am sorry to hear of the frustration that you have been experiencing. Please send us your logs. If you are experiencing this problem on more than one mobile device, please send logs from each affected device. 1. Open the app. 2. Tap the Menu icon (this icon has three horizontal lines). 3. Tap Help. 4. Press “Report a Problem”
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[quote user="Nathan Parker"] Is there any chance Faithlife can process my preorder to it now (let me pay ahead) and give me the EPUB/eBook version of it? [/quote] I am sorry, Nathan, but this is not possible. There are numerous technical and accounting obstacles to fulfilling such a request.