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  • Re: Set/Reset Reading Status

    Hi Anthony, Thank you for reaching out to us. We are adding back the "Reset Reading Progress" option in the next iOS beta release. If you are not already running the Beta, you can install that to use that option now. If you do not want to install the Beta, just watch the release notes in the iOS app to let you know when that feature is available in
    Posted to Logos 8 Mobile App by Carla S. on Mon, Jul 22 2019
  • Re: BUG - Syncing

    Hi Anthony, I am happy to help you with your questions. Here is how to sync the last reading position across devices (iOS, Android, Mac or Windows): 1. Make sure the resource in question is closed on all devices. 2. Open and read the resource on device A. 3. When finished, close the resource on device A. 4. Sync the app on device A. 5. Open (or sync
    Posted to Logos 8 Mobile App by Carla S. on Fri, Jul 19 2019
  • Re: Notes not appearing on mobile phone

    Hi Randy, You don't appear to have the Logos 8 Basic (Mobile) unlock on your account to make this work for you. All you need to do is open https://app.logos.com and sign in. This should be all that you need to make this work for you as it is designed. Let us know if you need anything further.
    Posted to Logos 8 Mobile App by Carla S. on Tue, Mar 26 2019
  • Testing posting without error

    This post is a test to try posting in the forums without an error.
    Posted to Suggestions by Carla S. on Wed, Feb 20 2019
  • Re: Need app to show only Hebrew text

    Hi Avi, I am sorry to hear about this issue of the Hebrew text appearing left-to-right . Our development team was able to reproduce this (it happens on both iOS and Android) so we have created a case now and are looking into this further. I apologize that because this is a new case, we do not have an ETA on the fix. Just watch the release notes on future
    Posted to Mobile Reader Apps by Carla S. on Fri, Mar 23 2018
  • Re: Need app to show only Hebrew text

    Hi Avi, we appreciate your patience as we looked into this issue. It was found to be a bug and appears to be fixed in the beta version of our app. We hope to ship this fix out in the coming week so watch your Play Store for any updates that may be pushed out for this!! Let us know if you need anything further, and keep posting issues that you find so
    Posted to Mobile Reader Apps by Carla S. on Thu, Mar 15 2018
  • Re: Bible & Biblia Stable release not found on Amazon Store

    Hi David, We are happy to help you with your questions today. Amazon doesn’t make Vyrso or Verbum available for Kindle devices. Though we’ve requested that they do so they have never sent us a reply, nor added our apps into the app store for Kindle devices. It appears that you are running Android version 4.4 which is no longer supported
    Posted to Mobile Reader Apps by Carla S. on Thu, Mar 8 2018
  • Re: Incompatible with device Dell Venue8 8340

    Hi Bob, Thank you for reaching out to us regarding your older Android device. I will be sending you an email privately to address your situation.
    Posted to Mobile Reader Apps by Carla S. on Wed, Dec 20 2017
  • Re: Side by side pages in Faithlife Study Bible

    Thank you all for your comments on this issue. We are aware of the split screen configuration showing in this way when the FSB app is first installed and have a case open to resolve this issue. At this time there is no ETA on the fix but we will make sure when the update is released to name this fix in the release notes. Have a great day!
    Posted to Mobile Reader Apps by Carla S. on Fri, Sep 29 2017
  • Re: Logos 7 - Notes Attachment Points Viewable in iOS Mobile Logos App

    Hi Robert, Thank you for contacting us with your question. I am sorry but attachment points are not supported on the mobile apps. Of course, any suggestions that you may have for our mobile apps can be posted in the forums at https://logosmobile.uservoice.com/forums/190765-logos-mobile-apps . Please let us know if you need anything further.
    Posted to Mobile Reader Apps by Carla S. on Wed, Jul 26 2017
  • Re: Grant Osborne Commentary for Galatians - Missing on Mobile

    I just received word that the indexer for the mobile resources has run and that resource should now be available for you to access. If that is not the case, please see our support pages at https://www.logos.com/support/bible/iphone/missing-resources or https://www.logos.com/support/bible/android/missing-resources to resolve this missing resource issue
    Posted to Mobile Reader Apps by Carla S. on Tue, Jul 25 2017
  • Re: Grant Osborne Commentary for Galatians - Missing on Mobile

    Hi Matillo, I am sorry to hear that you are having trouble getting the Galatians Verse by Verse (Grant Osborne NT Commentary Series) onto your mobile device. We appreciate you and our other customers that use their resources on mobile devices and want to make sure that we explain this for you so that you know why this book is not currently found on
    Posted to Mobile Reader Apps by Carla S. on Mon, Jul 24 2017
  • Re: [BUG] Erratic highlighting on iPad Pro

    Hi Armin, I am sorry to hear that this issue persists for you. We are having a difficult time reproducing all that you have reported in that forum thread. We need to know exactly what you are doing, and how you are doing it, that is not showing in the log files that were sent to us. Would it be possible for you to create a video of the actions that
    Posted to Mobile Reader Apps by Carla S. on Wed, Jul 12 2017
  • Re: Sermon upload slide image

    Hi Murray, this is a known issue that our Proclaim team is working on as we speak. Nothing that you are doing is causing this to happen. Our Proclaim team hopes to have an update released later today that will address this issue. We appreciate your patience as we work on that update to resolve this issue for you.
    Posted to Proclaim: Church Presentation Software by Carla S. on Tue, Jul 11 2017
  • Re: Propositional and Discourse Visual Filters missing NIV

    Hi Keith, thank you for that information but the area I was talking about is cut off in this view. I was referencing the area in that About screen below and to the left of your screenshot. Straight down from the "Tech Support Information" section there is an area that you need to scroll to see all of the content. Since a screenshot will only capture
    Posted to General by Carla S. on Fri, Jun 16 2017
  • Re: Can you add a new purchase into an existing payment plan?

    Hi mab, We offer options to add to an existing payment plan, however there are limitations so not knowing the full extent of your conversation, it is difficult to say why your question was not answered. I apologize that the sales rep did not continue to communicate with you further on this matter as they would be who you would need to work with to make
    Posted to General by Carla S. on Fri, Jun 16 2017
  • Re: Propositional and Discourse Visual Filters missing NIV

    Hi Keith Pang, I am sorry to hear that you are not seeing those visual filters on the software. They are a part of your Logos Now subscription and should show in the NIV2011 for you. I want to make sure that your software is seeing the required databases so that we can find out why this filter is not displaying for you. Can you please copy and past
    Posted to General by Carla S. on Fri, Jun 16 2017
  • Re: Device list unmanageable

    Hi Donnie, We are glad to help you with this issue. We recommend that you close out of all apps and the software first. R emove all of your devices using the “Manage mobile devices” link, and then by using your mobile apps again, these devices should reappear. You will just need to restart the mobile app(s) and then Logos Desktop for this
    Posted to Mobile Reader Apps by Carla S. on Mon, Jun 5 2017
  • Re: Indicate resource incompatibility before downloading (Android)

    Hi Dave, Thank you for contacting us. You are running a version of Vyrso 5.2.1 (over a year old) so if you update to the current version (5.15.2) the issue will resolve itself. I hope that you find this information helpful!
    Posted to Mobile Reader Apps by Carla S. on Fri, Jun 2 2017
  • Re: No change revisions to undo users changes?

    Hi Zach, I apologize that this is not a feature that currently exists. The closest thing we have is the ability to undelete a presentation but we may look to add support for this in the future. For now, we recommend that you make sure that all members of the team that are editing the presentations know that deleted items from a presentation cannot be
    Posted to Proclaim: Church Presentation Software by Carla S. on Fri, Jun 2 2017
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