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  • Re: &unlocked=no doesn't filter out Pre-Pubs already ordered

    Thanks, Rosie. I think this is expected behavior (although understandably not desirable) because "unlocked=no" is looking for resources that you don't yet own, it's not looking at whether the product is ordered or not. Since you don't own the pre-orders yet, it considers them unowned. Sorry for the trouble, I'll make note of this feature request.
    Posted to Logos.com by Celeste Fiorillo on Fri, Jan 18 2019
  • Re: Cancel Subscription

    You have your auto-renew turned off, so you won't be charged on Jan 16th. You're welcome to enjoy what Faithlife Connect has to offer until then, and it will cancel automatically at that time. If you want to continue using it after Jan 16th, you'll need to associate a billing profile and turn auto-renew back on. Let us know if you have any other questions
  • Re: Cyber Monday Deals Are Up

    [quote user="Brad"] Anyone else having issues adding the reformed expository commentary to their cart? Not showing up when I add it and then go to checkout. [/quote] I just fixed this, give it a try now! (You'll need to refresh the page.)
    Posted to General by Celeste Fiorillo on Mon, Nov 26 2018
  • Re: Can Logos show 'ACTUAL' discount rate at the product page

    [quote user="Mike Pettit"] If you do not pay for the same book twice it is misleading to treat such adjustments as a discount, as it is not a reduction to what the normal price would be but an adjustment to get to the normal price. it really does seem to be the opposite of transparent and frankly is misleading. [/quote] I understand how it would feel
    Posted to Suggestions by Celeste Fiorillo on Wed, Nov 21 2018
  • Re: Can Logos show 'ACTUAL' discount rate at the product page

    [quote user="NK"] If the tooltip behaved as the posted one, there'd be less confusion. My situation is as OP. I've got three remaining to purchase on the NIC set and I'm getting a 96% discount, when it's more like 40%. [/quote] Thanks for the reply - are you saying you'd prefer to see the % you save based on dynamic pricing and the % you save based
    Posted to Suggestions by Celeste Fiorillo on Wed, Nov 21 2018
  • Re: "Wrong" base package prices

    [quote user="fgh"]Faithlife Connect subscribers can see the library-only prices on all packages, but Verbum Now subscribers can only see the library-only prices on Verbum packages. [/quote] I clarified this in my response here: https://community.logos.com/forums/p/173801/1003632.aspx#1003632
    Posted to Logos.com by Celeste Fiorillo on Wed, Nov 21 2018
  • Re: Can Logos show 'ACTUAL' discount rate at the product page

    [quote user="Luuk Dondorp"] .. but still the values for discount and saving doesn't make sense.... [/quote] Can you elaborate on what you mean? We try to display our pricing in a transparent way, but there is a lot of complicated math going on behind the scenes. Striking the balance between "all the details" and "simple to understand" can be tricky
    Posted to Suggestions by Celeste Fiorillo on Wed, Nov 21 2018
  • Re: Why I rarely check out Faithlife Ebooks website anymore

    [quote user="Mark"] Seems like a silly question, but i need help finding where to access my wish list for ebooks. I know how to add items to the wish list, but I do not see the wish list in my profile on the top right hand corner. I see order history etc, but not the wishlist. Thus I have added to the wishlist but have no idea what is on my wishlist
    Posted to Faithlife Ebooks (formerly Vyrso) by Celeste Fiorillo on Wed, Nov 21 2018
  • Re: Can Logos show 'ACTUAL' discount rate at the product page

    Thanks for the feedback. I wanted to make sure you knew that we have a tooltip that helps explain how the discount is calculated based on what you own and what sale might be happening:
    Posted to Suggestions by Celeste Fiorillo on Wed, Nov 21 2018
  • Re: Verbum Now members and buying packages ecumenically

    [quote user="SineNomine"]What I don't have, what the website used to provide me, and what Faithlife Connect subscribers have but Verbum Now subscribers oddly lack , is the ability to check my own dynamic prices for individual non-Verbum libraries, any and all, at any time, on my time, without having to be somewhere that I can make a phone call from
    Posted to Catholic Products by Celeste Fiorillo on Wed, Nov 21 2018
  • Re: "Wrong" base package prices

    The Verbum base package pages should give you the option to choose the different radio button to add the feature set: https://www.logos.com/product/165456/verbum-silver The non-Verbum packages will automatically include the feature set without the radio button option. Subscribers have the option to get the library-only version of the feature set they
    Posted to Logos.com by Celeste Fiorillo on Tue, Nov 20 2018
  • Re: How do we find or is it deprecated - the update summary?

    Thanks for the feedback. I've relayed it back to the team and it is being discussed as a future update.
    Posted to Logos 8 by Celeste Fiorillo on Fri, Nov 9 2018
  • Re: Docs - New - Canvas

    The new Canvas Tool is included in Logos 8 Bronze packages and higher. If you have a lower package, you may not have access to it. You can see which features are in which packages here: https://www.logos.com/compare/feature-sets
    Posted to Logos 8 by Celeste Fiorillo on Fri, Nov 9 2018
  • Re: Complete My Commentary Suggestion! (Just Like iTunes)

    [quote user="PaulT"]It would be great if your servers checked to see that I had a certain commentary and then made sure I had ALL the volumes in that commentary- if I was missing a new one that had come out- give me the opportunity to complete the set.[/quote] That's a great idea - thanks for sharing it! This doesn't really cover what you're asking
    Posted to Suggestions by Celeste Fiorillo on Fri, Nov 9 2018
  • Re: Info tool

    [quote user="David Taylor Jr"]For reference, is there an easy place to see when the web app is updated and what the release notes on the updates are?[/quote] I don't know off the top of my head, but I'll find out.
    Posted to Logos 8 Web App by Celeste Fiorillo on Thu, Nov 8 2018
  • Re: WF Editor Suggestion: Full Text Editor in Questions

    Thanks for the feedback, I'll pass this along.
    Posted to Logos 8 by Celeste Fiorillo on Thu, Nov 8 2018
  • Re: Info tool

    [quote user="David Taylor Jr"]I would like, as you said, to see more parity between the versions in the future.[/quote] We're working on it!
    Posted to Logos 8 Web App by Celeste Fiorillo on Thu, Nov 8 2018
  • Re: How to change a reference bible to spanish

    This article should help you in setting your preferred Bible: https://support.logos.com/hc/en-us/articles/360016817471-Set-Your-Preferred-Bibl e
    Posted to Logos 7 by Celeste Fiorillo on Thu, Nov 8 2018
  • Re: Suggestion: Workflow Share to Sermon Field

    Thanks for sharing that idea with us!
    Posted to Logos 8 by Celeste Fiorillo on Thu, Nov 8 2018
  • Re: Can't get to upgrade to 8

    Everything looks correct on our end, so if you restart the software it should update you to Logos 8. If not, you can manually install it here: https://www.logos.com/install [quote user="David James"]the link in the order gives me a 404 error[/quote] Can you clarify for me which page you're referring to so I can look into this further? Are you on the
    Posted to Logos 8 by Celeste Fiorillo on Mon, Nov 5 2018
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