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  • Re: Failure to install updates

    Hello Bruce, Thank you very much for your post. I apologize for the trouble you're experiencing trying to install Logos. Would it be possible if you could give us a call to investigate this problem with you? Our phone number is 1(800)875-6467 We are open Mon-Sat 6am-6pm, US Pacific Time.
    Posted to Logos 7 by Christian Villapando on Fri, Jun 29 2018
  • Re: Black/white screen

    Hi David, Thanks for reporting this problem on our forums and welcome! By any chance do you have something called Duet Display installed? You can check this by going to Control Panel > Programs and Settings if you have it installed can you uninstall it and try launching Logos again?
    Posted to Logos 7 by Christian Villapando on Fri, Jun 29 2018
  • Re: Feature Request - Pause Pre-Service Loop

    Hello Richie, Thank you very much for the suggestion! We appreciate feedback like this, in the future if you have more feedback, please feel free to use our Uservoice, a platform created to collaborate with other Proclaim users and our Development team with feedback: https://proclaim.uservoice.com
    Posted to Faithlife Proclaim by Christian Villapando on Sun, Sep 17 2017
  • Re: Bug: Can't change text colours on some slides

    Graham, Thanks for letting us know, we're investigating this now. Once we figure something out we'll follow-up here.
    Posted to Faithlife Proclaim by Christian Villapando on Sat, Sep 16 2017
  • Re: Bug: Can't change text colours on some slides

    Hello Mark, Would it be possible if you could provide the name of the presentation affected and provide diagnostic logs from Proclaim for us to investigate? Once you obtain the logs, please email the logs to ProclaimDev@faithlife.com To learn how to obtain the log files, please visit: https://support.proclaimonline.com/hc/en-us/articles/203763785-How
    Posted to Faithlife Proclaim by Christian Villapando on Sat, Sep 16 2017
  • Re: Unable to install Proclaim

    Thanks for the information, I'm glad to hear that you were able to update and still have Proclaim working.
    Posted to Faithlife Proclaim by Christian Villapando on Sat, Sep 9 2017
  • Re: Unable to install Proclaim

    Dennis, Was the Win 10 Build 1703 a candidate release or a beta version of a Windows update? You mentioned that going to an older build is what allowed it to install, right?
    Posted to Faithlife Proclaim by Christian Villapando on Sat, Sep 9 2017
  • Re: app for congregation

    Hello John, We checked back with some of our people and found that we offer some videos that cover this exact purpose by going to the media browser, searching for "signals", and filtering by video. I hope this helps!
    Posted to Faithlife Proclaim by Christian Villapando on Fri, Aug 18 2017
  • Re: app for congregation

    John, In regards to your question about videos produced by us that would explain what's possible, we have training information regarding Faithlife usage for groups here: https://faithlife.com/help It may not be exactly what you're looking for but if not, please let us know.
    Posted to Faithlife Proclaim by Christian Villapando on Sat, Aug 12 2017
  • Re: app for congregation

    Hello John, In my last message I mentioned: [quote user="Christian Villapando"] In regards to setting up your congregation to be recognized by your Proclaim Signals they would need to be part of the bible study group. [/quote] I wanted to revise this because I realized this was incorrect. The members of your congregation don't need to be part of the
    Posted to Faithlife Proclaim by Christian Villapando on Fri, Aug 4 2017
  • Re: app for congregation

    Hello John! Thank you very much for your post. We have two apps your audience can use so you can interact with them with Proclaim Signals. Faithlife Bible Study App and Bible! (By Logos) We have some information regarding how to set up the apps here: https://proclaim.zendesk.com/hc/en-us/articles/203326315-How-to-set-up-Proclaim-Signals- In regards
    Posted to Faithlife Proclaim by Christian Villapando on Tue, Aug 1 2017
  • Re: Mobile app presentation editing

    Hello Robert, Thank you very much about bringing this to our attention. As of this time this isn't something that we're working on or considering releasing in the near future. However, this is something that we would like to explore and try working on in the future so I'll be sure bring this back to our team and see what we could do about. If you have
    Posted to Faithlife Proclaim by Christian Villapando on Fri, Jul 28 2017
  • Re: Remote app reliability issues

    Phillip, Thank you very much for the feedback. I'll be sure to bring this to the attention of our team and see what else we can do to help. Thanks for trying some of the suggestions recommended by Michael!
    Posted to Faithlife Proclaim by Christian Villapando on Fri, Jul 28 2017
  • Re: Podcasts

    Hello Bob, Thank you for the information and the post. I apologize for the trouble you're experiencing with Podcasts. I would recommend evaluating your podcast feed information to ensure it's up to date and posted correctly. We have an article that talks a bit about it here: http://support.proclaimonline.com/hc/en-us/articles/205835796-Podcasting-Sermon
    Posted to Faithlife Proclaim by Christian Villapando on Tue, Jul 25 2017
  • Re: Updated Presentation Title Updates Not Always Sticking

    Hello Timothy, Thank you very much for the logs and the information. I apologize for the trouble you have experiencing with this. Does this happen repeatedly with the same specific presentation or does this happen continuously with all new presentations being created? Also we'll do our best to investigate this for you.
    Posted to Faithlife Proclaim by Christian Villapando on Tue, Jul 25 2017
  • Re: Video Output lagging

    Hello Jeff, Thank you very much for the post. I'm not quite sure if this setting will be available in projectors but I would recommend looking around and seeing if there's similar verbiage to the audio setting. I would recommend trying around some settings and testing by playing a video using Windows Media Player and seeing if the lag continues with
    Posted to Faithlife Proclaim by Christian Villapando on Tue, Jul 25 2017
  • Re: Preserving Sermon document styles in Proclam notes

    Hello Graham, Thank you very much for your post, also thank you very much for clarifying for us. We'll go ahead and forward this over to our product team to make sure this is reviewed.
    Posted to Faithlife Proclaim by Christian Villapando on Tue, Jul 25 2017
  • Re: Split Screen Remote and better use of the screen

    Hello Philip, Thank very much for the awesome feedback you provided. Currently we are working on ideas to improve the interface for the iPad, so in the future we definitely plan on making some changes to this. If you have any more awesome feedback you're more than welcome to post if on our UserVoice: https://proclaim.uservoice.com
    Posted to Faithlife Proclaim by Christian Villapando on Tue, Jul 25 2017
  • Re: Remote app reliability issues

    Hello Phillip, Thank you very much for your very through post, we really appreciate the amount of information that was provided. As of this time the remote app is currently on our To-Do list of things we can improve so it's currently on our radar. Could you tell us a bit more of what happens after trying Michael's suggestions? We would really like to
    Posted to Faithlife Proclaim by Christian Villapando on Tue, Jul 25 2017
  • Re: Cursor Accidentally Shows on Slides Monitor

    Hello Timothy! Thank you very much for your post. I apologize for the trouble you experienced with the cursor, I have excellent news regarding this! Our dev team is actually pushing an upcoming release that includes a feature to hide the cursor this Monday! It should be working for Mac this Monday, and it will be available for Windows at a slightly
    Posted to Faithlife Proclaim by Christian Villapando on Sat, Jul 22 2017
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