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  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Matthew"]Thanks for the detailed and well thought out post. As usual, it was helpful in understanding FL's thought process, vision, and strategy moving forward. Unfortunately, as is too often the case with FL's roll-outs, this post should have PROCEEDED the launch[/quote] I hear you, and we'll apply this feedback to future plans.
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Matthew Cillo"]My biggest concern is the lack of dynamic pricing for the hybrid approach.[/quote] This is a problem for us too. It's a hard one to solve, because the business models are so different, and there can be significant implications in how revenue is calculated, royalties shared, etc. Purchases are easy: Collect one price, sale
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Denise"]If I wanted to combine Logos, Proclaim, and church operations into an attractive package, to include educational opportunities for 'the church',[/quote] That seems like an interesting idea...
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Richard Villanueva"]many new users are accustomed to the subscription model[/quote] I'm glad to hear you believe this too... [quote user="Richard Villanueva"]This subscription method may make Logos "accessible" to a new community of the "average" church membership since the high spending users (like myself and several other forum users
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Bryce Hufford"]Not many other companies out there would do that.[/quote] Thank you for this acknowledgement. [quote user="Bryce Hufford"]your subscription revenue is going to decline[/quote] As I mentioned in another reply, Logos Now generated around 1.8% of revenue.... so while that's real money, and I'd hate to see it go, if it all went
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Mark"]I still go to places where there is no internet access.[/quote] Which is why the downloadable, transactional model is still better for some users, and why we're still offering it. [quote user="Mark"]I agree with those who see it more as a program being filled with bloatware.[/quote] I don't want to become bloatware. Unfortunately
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Donovan R. Palmer"]Logos Now was a bit of a membership club and we were loyal.[/quote] I appreciate that. I just didn't get enough of the users as members, and the hybrid model was confusing new customers. [quote user="Donovan R. Palmer"]it sounds like us users (the tail) abused the program by wagging the dog and were just looking for the
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="PetahChristian"]If I was a brand new customer, I'd definitely subscribe to FL Connect[/quote] I hope, and expect, that many people will agree with you. [quote user="PetahChristian"]LN was an amazing value[/quote] In a way, part of the problem... maybe too amazing... [quote user="PetahChristian"]but I don't think that early release access
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Everett Headley"]That which we have asked for largely goes unanswered. That which we don't ask for, gets pushed onto us.[/quote] You're fair to suggest that you all (collectively) are our most important constituency. I agree. But the general accusation that we don't give what's requested, and force what isn't requested, is a little too
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="abondservant"]Bob: So you are getting rid of a program people did like, and do use, to prop up something that YOU like, but isn't selling as well? seems risky.[/quote] We're getting rid of a program that only a tiny fraction of our customers embraced, which didn't generate enough revenue to be practical even though the tiny fraction loved
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Mark"]I am sad because it appear to reveal the true motivation, something we all have had reason to suspect and that is that one day, our investment in Logos downloadable is going to be outdated software just like Adobe Photoshop downloadable (Which no longer exists) is outdated, or Microsoft Office Suite is outdated. Your sentence here
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Matt Hamrick"]hanks for the year to try it out.[/quote] You're welcome. Thank you for trying it out.
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Ruurd Offringa"]I'd love to see an option in Faithlife Connect where we could customise our package, allowing us to only choose the Logos portion of it.[/quote] I get how that would be attractive, and wish we could offer just that. And if we find a way, we will -- we have a long history of trying to deliver more value for less money over
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="abondservant"]Forcing people like myself who have paid 10k, and have 10k still being paid off are on the short end of the stick when it comes to subscriptions. [/quote] I don't have access to your individual email credit offer at the moment (I'm on the road), but I know that we're paying particular attention to users with significant investments
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Sean"]6. The rollout of this change was terrible. That's kind of the default for FaithLife. You really need to look into why that is the case.[/quote] We hear this criticism with almost every significant announcement. (I hear it internally when we make internal announcements.) It could be you're right, and we're just incapable of communicating
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="JT (alabama24)"]I am not upset that you killed LN as a program, but you should still have an inexpensive means to subscribe to the features.[/quote] How inexpensive is inexpensive enough? Is there something magical about the Logos Now price point vs the Faithlife Connect price point? And what if your definition of inexpensive is below my
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Logos Now and Faithlife Connect: The Why

    [quote user="Sean"] 1. Thank you for sharing. I understand the financial issues. I don't think this is motivated by greed. [/quote] I appreciate your acknowledging that our intention is not greed. And you're right. [quote user="Sean"]We want to be able to keep our software updated and nimble at a reasonable cost. $100 a year was reasonable for that
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Logos Now and Faithlife Connect: The Why

    Background Facts (This is context, not the explanation for Faithlife Connect; the explanation follows.) The software world is moving to subscription products accessed from any device anywhere via the cloud. If we were to start new today, we would probably be a subscription-only product. New users are asking for, and expect, a subscription offering.
    Posted to Logos Now by Bob Pritchett on Thu, Feb 22 2018
  • Re: Faithlife Connect punishes Logos' best customers!

    [quote user="Joseph Turner"]I will eventually lose out on the only benefit for which I currently pay for Logos Now: early access to new features.[/quote] In my new thread I'll address the early access to new features as well...
    Posted to General by Bob Pritchett on Thu, Feb 22 2018
  • Re: Faithlife Connect punishes Logos' best customers!

    (I just called Keith to discuss his particular situation, but wanted to reply here so others can see.) We've tried to take particular care of our best customers; Logos Now subscribers should have received (by end of today -- 500 of the emails got backed up) special offers that address the changes, ranging from credit with which to buy a feature set
    Posted to General by Bob Pritchett on Thu, Feb 22 2018
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