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  • Re: Favorites disappeared

    It would be really useful if favorites could be treated like favorites in a browser...something we could save separately to be sure years of gathering favorites are saved easily. I have always longed to see favorites to be as simple as you would find for example in Firefox. Anyway, thanks so much for restoring the files. I really did not know what i
    Posted to General by Mark on Yesterday
  • Re: Favorites disappeared

    [quote user="Bradley Grainger (Faithlife)"] [quote user="Mark"]Should I expect that eventually the favorites will be restored to the folders they belong to?[/quote] This is our expectation (but we've never done this before). The restore is now finished, and we think the hierarchy should be restored once it syncs down to your computer. Please let us
    Posted to General by Mark on Thu, Feb 14 2019
  • Re: Favorites disappeared

    [quote user="Bradley Grainger (Faithlife)"]The team is working on recovering your data.[/quote] As I begin to see data restored, I am observing that folders are not being restored so far. Should I expect that eventually the favorites will be restored to the folders they belong to? Because if the answer is no, then this restore is not going to work
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    Thanks Dave for your input. I was sure you would have something helpful to say. Since I have done nothing to manipulate...I have not added a resource to Favorites since this has happened and I have not tried a restore or anything, I am hopeful that FL will be able to restore the file given some time. At the same time, it would be nice to garner a few
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    [quote user="Bradley Grainger (Faithlife)"]Do you (did you) have a small number of top-level folders in Favorites? If you press the Delete key when Favorites has the keyboard focus, the currently selected item (and everything it contains, if it's a folder) will be instantly and permanently deleted. We wonder if it's possible that you thought some other
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    [quote user="Bradley Grainger (Faithlife)"] We're not sure how it happened, but it does look like all your Favorites were deleted this morning at about 5:02am (your time). Our dev team should be able to recover the data from the sync server and have it automatically download back to your computer. This may take a few days, so we thank you in advance
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    Thank you. I am heading out for a meeting for a few hours and may not be able to respond quickly. I do have logos installed on an old computer at home...my children confirmed that the favorites are there as they should be..and I have internet turned off on that machine. I would prefer to get all the favorites back from this morning (as that machine
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    Does anyone know which folder in Windows 10 would have the logos favorites? Would it be the documents folder? Data folder? User folder?
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    [quote user="Graham Criddle"]And from what you said above it does sound like it could be some form of account issue. When the favorites are missing, do you still have access to all your resources?[/quote] It appears I still have access to all resources in the library. Just a problem with my Favorites folder.
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    How do you sign out of logos desktop anyway? I cannot find a way to do it and if i cannot sign up, how is it that i have been asked to sign back in twice in the past since the beginning of this month?
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    I do know that twice since L8 has come out, I have been asked to re-sign in on my computer. The first time it happened, I was getting up to preach and I opened up logos (offline) and was told to sign in which should not have happened. When I signed in, it rejected my sign in. So I had to use my phone as an internet connection to log into my computer
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    What I mean by a backup... Using method 2 on the quick installation on multiple computer instructions. If I have a backup from a month ago, I should be able to restore my files back one month. Then there would be downloads of whatever updates and resources came from the past month. I would think that should work...although I have made a lot of changes
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    I have never seen anything like this either. And yes, I rely on those favorites. They simply disappeared except for a few as you can see from the screenshot. And on my phone...there are NO favorites. How is that possible? I am in Europe for another week and depend on those favorites. I will use a backup in 24 hours if I cannot get a response. But this
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    From the screen shot you can see a few dozen favorites. But I used to have many folders...folders in folders...several years of work on my favorites which I use alot
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Favorites disappeared

    I purchased a book today, and I placed it into a favorites folder...so I had the favorites today. But now they are all gone! At first, there were no folders showing, only a few dozen favorites (I have hundreds of favorites). I checked favorites on my android phone app and that showed i had no favorites. Now on the computer, I have no favorites also
    Posted to General by Mark on Wed, Feb 13 2019
  • Favorites disappeared

    Somehow my favorites have completely disappeared. There is nothing i know of that can explain this. I need to get them back. I have a backup from a month ago...but I dont want to go that route if it is possible to get everything back. Anyone have any thoughts? Attached are the logs that I have on my computer 8666.PBB_4f750cc24bc34299bbda593207e3248a_2019
    Posted to General by Mark on Wed, Feb 13 2019
  • Re: Free workflows are not free

    [quote user="Christina de Martínez (Faithlife)"]Mark, the fifth one is under development. It's not quite ready, but we're working on it. We'll stay in contact about how to redeem the final workflow. [/quote] Thanks for the information
    Posted to Logos 8 by Mark on Thu, Jan 31 2019
  • Re: Free workflows are not free

    [quote user="Mark Barnes"]I didn’t receive an email either. Nor did I receive the recent $10 off if you spend $50.[/quote] I am wondering if I can get the $10 off if you spend $50 resent to me. I did not think I could afford anything at this point an in a rare move, I deleted the email. If I had it again, I would get the unfiltered resource
    Posted to Logos 8 by Mark on Thu, Jan 31 2019
  • Re: Free workflows are not free

    [quote user="Christina de Martínez (Faithlife)"] If you're eligible for this deal, you should be able to redeem your free workflows by clicking here . Let me know if you experience any issues. Hope that helps! [/quote] I did not get an email but I did purchase L8 in 2018. So did my two sons who also did not get the email. But this link did work
    Posted to Logos 8 by Mark on Thu, Jan 31 2019
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