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  • Re: Logos Servers OK?? Books Not Downloading, Can't Look at Orders

    [quote user="David Thomas"] [quote user="BillS"]Anyone else having trouble?[/quote] I've been getting a 504 Gateway Time-out when trying to view order history [/quote] I'm sorry for the inconvenience. We're aware of some issues across our websites right now, and we're working hard to get it fixed. We'll keep you updated. Thanks for your patience.
    Posted to General by Natalie Winburn on Wed, Apr 1 2020
  • March Matchups Search Facet

    Hi everyone! March Matchups in underway and now that we have Round 1 products on sale, we've made this convenient search facet for you to use: https://www.logos.com/search?limit=60&page=1&ownership=unowned&filters=producttype-marchmatchups_Product%20Type&sortBy=Relevance We will continue to add products to this facet as more rounds close
    Posted to General by Natalie Winburn on Fri, Mar 6 2020
  • Re: Important Message about Promotional Time Changes

    [quote user="Daniel Motley (Faithlife)"] Starting February 1st, virtually all promotions will no longer go live at midnight PST on the day that they are scheduled to begin, but will instead begin at 10 AM PST. [/quote] I just want to help bring some more clarity around this new update. Starting today, Feb. 1, 2020, the following promotions are launching
    Posted to General by Natalie Winburn on Sat, Feb 1 2020
  • Re: URGENT BUG! -- Missing button to complete purchase transaction on final Order Summary page

    Hi Rosie, I tried to reproduce this in both Chrome and Firefox, but I've been unsuccessful. Can you tell me if you're on a Window's machine, or Mac?
    Posted to Faithlife Ebooks (formerly Vyrso) by Natalie Winburn on Sat, Jan 11 2020
  • Update on payment plan administration fees

    We’ve been offering payment plans for over 20 years. Over that time, our costs to administer the plans have risen, even though the administration fee to customers has not. Effective January 2, 2020, our payment plan administration fee is changing from $5.00 to $5.99 monthly. Will this affect my current payment plan? No. This change applies only
    Posted to General by Natalie Winburn on Thu, Jan 2 2020
  • Re: Free Book Code for January

    [quote user="DIsciple II"] Bump FL this is still not working for many people. [/quote] Hello, if anyone can provide a few examples of specific resources you're trying to use the code for, that would be helpful for me to diagnose the issue. Thanks!
  • Re: Free Book this month - Focus on the Christian Standard Bible

    Glad you enjoy the free book this month, Bruce! Happy New Year!
    Posted to General by Natalie Winburn on Wed, Jan 1 2020
  • Re: Connect code for 3 free books not working

    Sorry for the inconvenience, everyone. I believe this issue has been resolved. Please let us know if you continue to have trouble with the 2020FREEBOOKJAN coupon code. Happy New Year!
    Posted to General by Natalie Winburn on Wed, Jan 1 2020
  • Re: Free Book Code for January

    Sorry for the inconvenience, everyone. I believe this issue has been resolved. Please let us know if you continue to have trouble with the 2020FREEBOOKJAN coupon code. Happy New Year!
  • Re: Logos.com platform wish list for 2020

    [quote user="Denise"]the example pages click, resulting in closure of the product page area[/quote] Hi Denise, Can you please share with me what kind of device you're on? Laptop, desktop, tablet, etc.? And what browser are you using? I've been unable to reproduce this experience, but I want to dig in further with more specific details. Thanks!
    Posted to Logos.com by Natalie Winburn on Mon, Dec 30 2019
  • Re: Faithlife Digital Gift Card!

    [quote user="Glenn Crouch"]Now if they would only include a $20 [/quote] Happy to announce we shipped a $25 Digital Gift Card SKU this morning. Enjoy!
    Posted to General by Natalie Winburn on Thu, Oct 24 2019
  • Re: Updated Logos.com Website!

    [quote user="Jerome Smith"] Wish List needs to show which items I already own. [/quote] We have just shipped a fix for wish lists. You should now see when you already own an item on your wish list and when an item is no longer sellable on the site. Adding an item to your cart will not remove the item from your wish list. Once you purchase the item,
    Posted to General by Natalie Winburn on Tue, Jul 9 2019
  • Expectations for classic.logos.com

    I hope that you're enjoying our new website and have had an opportunity to shop the 30% off sale ! Thank you for your feedback on the new site; we are listening and are committed to making improvements to the new site. I wanted to make sure that we set accurate expectations about classic.logos.com , the things you can use it for, and how long it will
    Posted to Logos.com by Natalie Winburn on Wed, Jul 3 2019
  • Re: New Logos.com bug: can't have more than 200 open pre-pubs

    [quote user="Rosie Perera"]I just tried buying another pre-pub, and it wouldn't work. I tried doing it several ways: by clicking on the Quick Buy button on the product description page, by clicking on the Pre-order button on the product description page or the Pre-order button in search/list view.[/quote] Which products were you attempting to pre-order
    Posted to Logos.com by Natalie Winburn on Wed, Jul 3 2019
  • Re: New Logos.com bug: can't have more than 200 open pre-pubs

    Hi Rosie, I'm sorry you're experiencing this issue. We're looking into what is causing this and I will update this thread as soon as I know more. Thank you for the report.
    Posted to Logos.com by Natalie Winburn on Wed, Jul 3 2019
  • Re: Updated Logos.com Website!

    [quote user="RC"]have a section at the bottom of the page where the authors and page counts for the individual books were listed. [/quote] Ok, I think I was misunderstanding you in the beginning. We do still display the "Individual Overviews" section on most collection products. See this one for example. Unfortunately, it doesn't look like that info
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Re: Updated Logos.com Website!

    [quote user="RC"]There's no authors listed for the books in the following bundle unless one hovers over the titles.[/quote] This is what the "old site" looked like for this same bundle: You also had to hover over the title in order to see the author. Is this what you're referring to, or something else?
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Re: Updated Logos.com Website!

    [quote user="Rick"]That search box is gone. Now, we have to manually scroll through years of purchases[/quote] Hi Rick. Thanks for the feedback. I know the Order History page is a big change from what you're used to. We added the "Export to CSV" feature in hopes it would add ease for you to see orders in a spreadsheet format. You can also click the
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Re: Updated Logos.com Website!

    [quote user="RC"] Please return to listing the author of each book in collections and bundles. [/quote] Can you share an example of what you mean here? I'd like to look into this further. We strived for a feature-parity move, though we know there may be some features that have been implemented on the new site in different ways.
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Updated Logos.com Website!

    Big news! We’ve released a major update to our Logos.com website today. You’ll find a mobile-friendly shopping experience, updated product page layout, new search features, and other improvements. We’ve also separated the Spanish website onto its own URL, es.logos.com . Our goal was to simplify the shopping experience for the average
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
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