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  • Re: Updated Logos.com Website!

    [quote user="Jerome Smith"] Wish List needs to show which items I already own. [/quote] We have just shipped a fix for wish lists. You should now see when you already own an item on your wish list and when an item is no longer sellable on the site. Adding an item to your cart will not remove the item from your wish list. Once you purchase the item,
    Posted to General by Natalie Winburn on Tue, Jul 9 2019
  • Expectations for classic.logos.com

    I hope that you're enjoying our new website and have had an opportunity to shop the 30% off sale ! Thank you for your feedback on the new site; we are listening and are committed to making improvements to the new site. I wanted to make sure that we set accurate expectations about classic.logos.com , the things you can use it for, and how long it will
    Posted to Logos.com by Natalie Winburn on Wed, Jul 3 2019
  • Re: New Logos.com bug: can't have more than 200 open pre-pubs

    [quote user="Rosie Perera"]I just tried buying another pre-pub, and it wouldn't work. I tried doing it several ways: by clicking on the Quick Buy button on the product description page, by clicking on the Pre-order button on the product description page or the Pre-order button in search/list view.[/quote] Which products were you attempting to pre-order
    Posted to Logos.com by Natalie Winburn on Wed, Jul 3 2019
  • Re: New Logos.com bug: can't have more than 200 open pre-pubs

    Hi Rosie, I'm sorry you're experiencing this issue. We're looking into what is causing this and I will update this thread as soon as I know more. Thank you for the report.
    Posted to Logos.com by Natalie Winburn on Wed, Jul 3 2019
  • Re: Updated Logos.com Website!

    [quote user="RC"]have a section at the bottom of the page where the authors and page counts for the individual books were listed. [/quote] Ok, I think I was misunderstanding you in the beginning. We do still display the "Individual Overviews" section on most collection products. See this one for example. Unfortunately, it doesn't look like that info
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Re: Updated Logos.com Website!

    [quote user="RC"]There's no authors listed for the books in the following bundle unless one hovers over the titles.[/quote] This is what the "old site" looked like for this same bundle: You also had to hover over the title in order to see the author. Is this what you're referring to, or something else?
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Re: Updated Logos.com Website!

    [quote user="Rick"]That search box is gone. Now, we have to manually scroll through years of purchases[/quote] Hi Rick. Thanks for the feedback. I know the Order History page is a big change from what you're used to. We added the "Export to CSV" feature in hopes it would add ease for you to see orders in a spreadsheet format. You can also click the
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Re: Updated Logos.com Website!

    [quote user="RC"] Please return to listing the author of each book in collections and bundles. [/quote] Can you share an example of what you mean here? I'd like to look into this further. We strived for a feature-parity move, though we know there may be some features that have been implemented on the new site in different ways.
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Updated Logos.com Website!

    Big news! We’ve released a major update to our Logos.com website today. You’ll find a mobile-friendly shopping experience, updated product page layout, new search features, and other improvements. We’ve also separated the Spanish website onto its own URL, es.logos.com . Our goal was to simplify the shopping experience for the average
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Re: Question about September Faithlife Connect Free Books

    So sorry for the mix-up and delay. We've fixed this now. You can browse for your September Original and redeem your code.
    Posted to General by Natalie Winburn on Sat, Sep 1 2018
  • Re: FREEORIGINALSEP- NOT WORKING

    Very sorry for this mix-up and delay; we've corrected this. Please feel free to browse September's Original titles at https://ebooks.faithlife.com/originals to redeem your code.
    Posted to General by Natalie Winburn on Sat, Sep 1 2018
  • Re: Free original September code not working

    I'm very sorry for the mix-up and the delay; this has been corrected. Please feel free to browse September's Originals at https://ebooks.faithlife.com/originals to redeem your code.
  • Re: Still no code for participating in FL survey...

    [quote user="scooter"] Its this one, Natalie: Would you please share just a few seconds of your time to tell us how likely you are to recommend Faithlife to a friend ? [/quote] Hi again Scooter, Thanks for taking this survey! Your feedback really is very important to us. This particular survey does not have an incentive, but your input will help us
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Still no code for participating in FL survey...

    [quote user="Eric Back"] I participated in a second survey either at the end of last week or the beginning of this week but have not received a code either. About a month ago I participated in a survey but used a code posted on this forum. Would someone at FL please send me the coupon code for the more recent survey? [/quote] Hi Mr. Back, Thank you
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Do Faithlife survey questions reveal priorities?

    Hi everyone, I'm very sorry for this misunderstanding. This was 100% an oversight, not at all intentional. This survey question has been updated and now includes Logos Bible Software at the top of the list. Please accept my sincere apology for any concerns this has caused.
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Still no code for participating in FL survey...

    Hi Scooter, Which survey did you take today? I'd be happy to double check for you.
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Still no code for participating in FL survey...

    [quote user="Armin"] I recently completed three surveys. For none of them did I receive a $10 voucher by e-mail. For the first survey, I had to contact CS. The person then applied the code. But for the remaining two, I am still waiting. [/quote] Hi Armin, I'm sorry for any inconvenience you have experienced in trying to track down your coupon codes
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Still no code for participating in FL survey...

    Hi everyone, I'm so very sorry that there have been so many complications with the delivery of your coupon codes. We have been diligently working on how we can improve this process. We highly value your opinions, and that is why we are so grateful to you for taking our surveys. I hope that we can make this right for those of you who have participated
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Still no code for participating in FL survey...

    [quote user="Andrew Biddinger"] Unfortunate to have not received an email either even though the coupon worked... [/quote] Hi Andrew, I am working on double checking all of our records with regard to this survey and corresponding $10 coupon. I was able to confirm that your Logos user ID was added to the $10 discount, and your email was on the list of
    Posted to General by Natalie Winburn on Fri, May 18 2018
  • Re: Still no code for participating in FL survey...

    Hi Ronald! I double checked our records and it looks like your Logos user ID was added to the $10 discount, and your email was on the list of users who we sent the follow-up to. I'm so sorry you never received it. Might it have gone to your spam or junk folder? We're you able to use the code posted earlier in this thread? Please let me know if you're
    Posted to General by Natalie Winburn on Fri, May 18 2018
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