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  • Re: Free original September code not working

    I'm very sorry for the mix-up and the delay; this has been corrected. Please feel free to browse September's Originals at https://ebooks.faithlife.com/originals to redeem your code.
  • Re: FREEORIGINALSEP- NOT WORKING

    Very sorry for this mix-up and delay; we've corrected this. Please feel free to browse September's Original titles at https://ebooks.faithlife.com/originals to redeem your code.
    Posted to General by Natalie Winburn on Sat, Sep 1 2018
  • Re: Question about September Faithlife Connect Free Books

    So sorry for the mix-up and delay. We've fixed this now. You can browse for your September Original and redeem your code.
    Posted to General by Natalie Winburn on Sat, Sep 1 2018
  • Re: Still no code for participating in FL survey...

    Hi Scooter, Which survey did you take today? I'd be happy to double check for you.
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Coupon Code not working (?)

    Hi there! So sorry you're having trouble with this months codes. Would you mind telling me which book you're trying to use it on, and which URL you're shopping at? I can double check our end to make sure things are all working correctly. Just a reminder, this months Classic ebook code for Connect subscribers is: FREECLASSICMAY And subscribers can only
    Posted to General by Natalie Winburn on Tue, May 1 2018
  • Re: Still no code for participating in FL survey...

    [quote user="Andrew Biddinger"] Unfortunate to have not received an email either even though the coupon worked... [/quote] Hi Andrew, I am working on double checking all of our records with regard to this survey and corresponding $10 coupon. I was able to confirm that your Logos user ID was added to the $10 discount, and your email was on the list of
    Posted to General by Natalie Winburn on Fri, May 18 2018
  • Re: Still no code for participating in FL survey...

    [quote user="Eric Back"] I participated in a second survey either at the end of last week or the beginning of this week but have not received a code either. About a month ago I participated in a survey but used a code posted on this forum. Would someone at FL please send me the coupon code for the more recent survey? [/quote] Hi Mr. Back, Thank you
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Updated Logos.com Website!

    [quote user="RC"]have a section at the bottom of the page where the authors and page counts for the individual books were listed. [/quote] Ok, I think I was misunderstanding you in the beginning. We do still display the "Individual Overviews" section on most collection products. See this one for example. Unfortunately, it doesn't look like that info
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Re: Updated Logos.com Website!

    [quote user="RC"]There's no authors listed for the books in the following bundle unless one hovers over the titles.[/quote] This is what the "old site" looked like for this same bundle: You also had to hover over the title in order to see the author. Is this what you're referring to, or something else?
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Re: Updated Logos.com Website!

    [quote user="RC"] Please return to listing the author of each book in collections and bundles. [/quote] Can you share an example of what you mean here? I'd like to look into this further. We strived for a feature-parity move, though we know there may be some features that have been implemented on the new site in different ways.
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Re: New Logos.com bug: can't have more than 200 open pre-pubs

    Hi Rosie, I'm sorry you're experiencing this issue. We're looking into what is causing this and I will update this thread as soon as I know more. Thank you for the report.
    Posted to Logos.com by Natalie Winburn on Wed, Jul 3 2019
  • Updated Logos.com Website!

    Big news! We’ve released a major update to our Logos.com website today. You’ll find a mobile-friendly shopping experience, updated product page layout, new search features, and other improvements. We’ve also separated the Spanish website onto its own URL, es.logos.com . Our goal was to simplify the shopping experience for the average
    Posted to General by Natalie Winburn on Tue, Jun 25 2019
  • Expectations for classic.logos.com

    I hope that you're enjoying our new website and have had an opportunity to shop the 30% off sale ! Thank you for your feedback on the new site; we are listening and are committed to making improvements to the new site. I wanted to make sure that we set accurate expectations about classic.logos.com , the things you can use it for, and how long it will
    Posted to Logos.com by Natalie Winburn on Wed, Jul 3 2019
  • Re: Faithlife Digital Gift Card!

    [quote user="Glenn Crouch"]Now if they would only include a $20 [/quote] Happy to announce we shipped a $25 Digital Gift Card SKU this morning. Enjoy!
    Posted to General by Natalie Winburn on Thu, Oct 24 2019
  • Re: Free Book Code for January

    [quote user="DIsciple II"] Bump FL this is still not working for many people. [/quote] Hello, if anyone can provide a few examples of specific resources you're trying to use the code for, that would be helpful for me to diagnose the issue. Thanks!
  • Re: URGENT BUG! -- Missing button to complete purchase transaction on final Order Summary page

    Hi Rosie, I tried to reproduce this in both Chrome and Firefox, but I've been unsuccessful. Can you tell me if you're on a Window's machine, or Mac?
    Posted to Faithlife Ebooks (formerly Vyrso) by Natalie Winburn on Sat, Jan 11 2020
  • Update on payment plan administration fees

    We’ve been offering payment plans for over 20 years. Over that time, our costs to administer the plans have risen, even though the administration fee to customers has not. Effective January 2, 2020, our payment plan administration fee is changing from $5.00 to $5.99 monthly. Will this affect my current payment plan? No. This change applies only
    Posted to General by Natalie Winburn on Thu, Jan 2 2020
  • Re: Free Book Code for January

    Sorry for the inconvenience, everyone. I believe this issue has been resolved. Please let us know if you continue to have trouble with the 2020FREEBOOKJAN coupon code. Happy New Year!
  • Re: Connect code for 3 free books not working

    Sorry for the inconvenience, everyone. I believe this issue has been resolved. Please let us know if you continue to have trouble with the 2020FREEBOOKJAN coupon code. Happy New Year!
    Posted to General by Natalie Winburn on Wed, Jan 1 2020
  • Re: Important Message about Promotional Time Changes

    [quote user="Daniel Motley (Faithlife)"] Starting February 1st, virtually all promotions will no longer go live at midnight PST on the day that they are scheduled to begin, but will instead begin at 10 AM PST. [/quote] I just want to help bring some more clarity around this new update. Starting today, Feb. 1, 2020, the following promotions are launching
    Posted to General by Natalie Winburn on Sat, Feb 1 2020
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