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  • Re: Question about September Faithlife Connect Free Books

    So sorry for the mix-up and delay. We've fixed this now. You can browse for your September Original and redeem your code.
    Posted to General by Natalie Winburn on Sat, Sep 1 2018
  • Re: FREEORIGINALSEP- NOT WORKING

    Very sorry for this mix-up and delay; we've corrected this. Please feel free to browse September's Original titles at https://ebooks.faithlife.com/originals to redeem your code.
    Posted to General by Natalie Winburn on Sat, Sep 1 2018
  • Re: Free original September code not working

    I'm very sorry for the mix-up and the delay; this has been corrected. Please feel free to browse September's Originals at https://ebooks.faithlife.com/originals to redeem your code.
  • Re: Still no code for participating in FL survey...

    [quote user="scooter"] Its this one, Natalie: Would you please share just a few seconds of your time to tell us how likely you are to recommend Faithlife to a friend ? [/quote] Hi again Scooter, Thanks for taking this survey! Your feedback really is very important to us. This particular survey does not have an incentive, but your input will help us
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Still no code for participating in FL survey...

    [quote user="Eric Back"] I participated in a second survey either at the end of last week or the beginning of this week but have not received a code either. About a month ago I participated in a survey but used a code posted on this forum. Would someone at FL please send me the coupon code for the more recent survey? [/quote] Hi Mr. Back, Thank you
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Do Faithlife survey questions reveal priorities?

    Hi everyone, I'm very sorry for this misunderstanding. This was 100% an oversight, not at all intentional. This survey question has been updated and now includes Logos Bible Software at the top of the list. Please accept my sincere apology for any concerns this has caused.
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Still no code for participating in FL survey...

    Hi Scooter, Which survey did you take today? I'd be happy to double check for you.
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Still no code for participating in FL survey...

    [quote user="Armin"] I recently completed three surveys. For none of them did I receive a $10 voucher by e-mail. For the first survey, I had to contact CS. The person then applied the code. But for the remaining two, I am still waiting. [/quote] Hi Armin, I'm sorry for any inconvenience you have experienced in trying to track down your coupon codes
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Still no code for participating in FL survey...

    Hi everyone, I'm so very sorry that there have been so many complications with the delivery of your coupon codes. We have been diligently working on how we can improve this process. We highly value your opinions, and that is why we are so grateful to you for taking our surveys. I hope that we can make this right for those of you who have participated
    Posted to General by Natalie Winburn on Fri, Jun 15 2018
  • Re: Still no code for participating in FL survey...

    [quote user="Andrew Biddinger"] Unfortunate to have not received an email either even though the coupon worked... [/quote] Hi Andrew, I am working on double checking all of our records with regard to this survey and corresponding $10 coupon. I was able to confirm that your Logos user ID was added to the $10 discount, and your email was on the list of
    Posted to General by Natalie Winburn on Fri, May 18 2018
  • Re: Still no code for participating in FL survey...

    Hi Ronald! I double checked our records and it looks like your Logos user ID was added to the $10 discount, and your email was on the list of users who we sent the follow-up to. I'm so sorry you never received it. Might it have gone to your spam or junk folder? We're you able to use the code posted earlier in this thread? Please let me know if you're
    Posted to General by Natalie Winburn on Fri, May 18 2018
  • Re: Coupon Code not working (?)

    [quote user="Mike Tourangeau"] This month's May original "free book" includes https://ebooks.faithlife.com/products/24998/ezra-and-nehemiah-evangelical-exegetical-commentary But the coupon code doesn't work. Is it too good to be true and a mistake? :) [/quote] I'm so sorry Mr. Tourangeau, that product was a part of last months "Original Ebooks" list
    Posted to General by Natalie Winburn on Tue, May 1 2018
  • Re: Coupon Code not working (?)

    Hi there! So sorry you're having trouble with this months codes. Would you mind telling me which book you're trying to use it on, and which URL you're shopping at? I can double check our end to make sure things are all working correctly. Just a reminder, this months Classic ebook code for Connect subscribers is: FREECLASSICMAY And subscribers can only
    Posted to General by Natalie Winburn on Tue, May 1 2018
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