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Thanks for reporting this issue. I've reported this to our team, and they're looking into it.
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Elias, sorry to hear it's not working for you! I recommend reaching out to our Customer Service team at logos.com/contact. They can help you sort this out. Hope that helps!
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Hi Tim, great question. If you buy a Logos 8 package, our system will see that you have LifeGuide Bible Studies in your library, so you won't be charged twice when it goes live. No action needed!
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Good question, Phil. You won't be charged twice for any Pre-Pubs that are in your new packages. No action needed!
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Casey, can you verify that you're logged in with the account that has Faithlife Connect Essentials? I'm double-checking on my end as well.
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[quote user="Casey Jones"]I see the Logos 8 announcements, but no links except for one that takes me to the regular Logos 8 sales page.[/quote] Casey, as a Faithlife Connect user, you'll be upgraded automatically to Logos 8 on Nov. 5. However, you can opt into the upgrade by purchasing a free order from: https://store.faithlife.com/buy/169069.
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[quote user="Jeffery Robertson"] Thank you, I believe it might be easier to just e-mail the files requested to the team. [/quote] Jeffery, would you mind posting your logs? The team will take a look.
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Good question, Josh. Installation is 2x faster, and searching is up to 10x faster.
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Mattillo, once you've got your new Logos 8 package, you'll receive an email with instructions on how to redeem your course.
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[quote user="Mattillo"]I just noticed that the NT Biblical Illustrator downloaded to my account but it is still listed in the community pricing page... should I cancel my prepub then?[/quote] Thanks for your question, Mattillo. No need to cancel. Our system will recognize this resource is in your library, and you won't be charged when it goes live.
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Good catch! Thanks, PetahChristian. We'll get this fixed shortly.
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Joshua, so sorry you're having trouble! I'll bring this to our team's attention. You can also reach out to Customer Service for help: 800-875-6467.
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Joshua, so sorry you're having trouble! I'll bring this to the attention of our team. You can also reach out to Customer Service for help: 800-875-6467.
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Jeffery, so sorry you're having this problem! I reported it to our team. You can also reach out to Customer Service if you'd like help: 800-875-6467.
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[quote user="Rick Ausdahl"] How will pricing work if a library includes pre-pub resources already ordered, but that haven't been delivered yet? If buying the library, should the pre-pub orders be cancelled? Even if the pre-pub price is less than the price shown in the library? If cancelling the pre-pub order, does it matter if it's cancelled before
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[quote user="Tito Reinaldo"] [/quote] We're sorry to hear you don't like the new UI, Tito! Our Customer Service team is always here to help our customers get the most out of their Logos experience. You can reach them at logos.com/contact. I also recommend checking out our training resource page, which could help answer some questions: https://www.logos
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Thanks for reporting, Kiyah! Our team is working on getting that fixed.
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Dale, thanks for your question. You only pay for the resources that are new to you. If you're looking at a package that has a resource you already bought, you won't pay for it again. One of our salespeople would love to help you with this. Give us a call at 888-875-9491.