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  • Re: Reading Plan Bugs

    There is an active case which encompasses both of these items which is still being worked on. A fix will be available in a future release, though we do not have a timeline as to when.
    Posted to Logos 4 by Tonya J Ross on Fri, May 27 2011
  • Re: Logos 4 don´t work.

    Since the program is still crashing unexpectedly, if you could post new logs I will send them, along with your previous logs, to the Developers for investigation.
    Posted to Logos 4 by Tonya J Ross on Fri, May 27 2011
  • Re: BUG: 4.3 Beta 5: Search hit highlighting picks up words out of quotes when not full quote

    I'm unable to replicate the issue. Though, I do not have the 'Bible Introductions' I'm guessing is one of your Collections. I tried searching the entire library instead, but did not get the resource in your screen shot (as it seems, neither did you going by the result listing in the Search panel in your screenshot.) And the word in that location was
    Posted to Logos Desktop Beta by Tonya J Ross on Thu, May 26 2011
  • Re: BUG and CRASHES researching Equivalent Resources

    I am able to reproduce the issue on the Mac version using the resource in your screen shot. I'll submit a report. Are there other resources you've noticed this occurring in as well?
    Posted to Logos 4 by Tonya J Ross on Thu, May 26 2011
  • Logos 4.2b Service Release 1 (v4.22.5.1109) available

    Logos 4.2b Service Release 1 (v4.22.5.1109) available for download. If you have automatic updates turned on, SR-1 will be downloaded automatically the next time your system checks for updates. To install it right away, enter " update now " into the Command box. Release Notes for Logos 4.2b can be found here: http://wiki.logos.com/Logos_4.2b_SR-1 . This
    Posted to Logos 4 by Tonya J Ross on Wed, May 25 2011
  • Logos 4.2b Service Release 1 (v4.22.5.1109) available

    Logos 4.2b Service Release 1 (v4.22.5.1109) available for download. If you have automatic updates turned on, SR-1 will be downloaded automatically the next time your system checks for updates. To install it right away, enter " update now " into the Command box. Release Notes for Logos 4.2b can be found here: http://wiki.logos.com/Logos_4.2b_SR-1 . This
    Posted to Logos 4 by Tonya J Ross on Wed, May 25 2011
  • Re: Missing resource - Logos 4 (in mac)

    Already replied to a duplicate of this post. See: http://community.logos.com/forums/t/33628.aspx
    Posted to General by Tonya J Ross on Wed, May 25 2011
  • Re: Missing resource in Logos 4 (Mac)

    [quote user="Gladwin Lee"] I have tried to call customer support as adviced at (800) 875-6467,but all i get is voicemail and another instruction to send another email. [/quote] Customer Support is open Monday to Friday, 6AM to 5PM Pacific Time Zone. You should only get a voicemail recording when they are closed, as all calls ring to the Receptionist
    Posted to General by Tonya J Ross on Wed, May 25 2011
  • Re: 42b (4.22.5.1104) Crash

    We have submitted your logs to Development for investigation. Update: To resolve the issue you are having you will want to make sure Logos 4 is closed (and any related processes like the Indexer or error messages for the program) and delete this folder: C:\Users\Juliana\AppData\Local\Logos4\Documents\rd35lzty.v2m\LayoutManager Your layouts will need
    Posted to Logos 4 by Tonya J Ross on Wed, May 25 2011
  • Re: Logos 4 don´t work.

    [quote user="Ernesto A. Ochoa Ramos"] My "Loggin" folder... 2477.Logging.zip Thanks! Randy, Thanks for your help. I 'll do the same as you . I am running Parallels on My Mac so I also have installed the Windows version of Logos4 too. [/quote] Thank you for your logs. It would be helpful if you would let us know whether or not Randy's fix works for you
    Posted to Logos 4 by Tonya J Ross on Wed, May 25 2011
  • Re: BUG and CRASHES researching Equivalent Resources

    [quote user="fgh"]3) I had two crashes. I don't know what I did, and I don't have time to research further, but here are the Apple crash logs: 7750.Logos Bible Software 4_2011-05-24-182743_deleted.crash.zip , 2860.Logos Bible Software 4_2011-05-24-190819_deleted.crash.zip [/quote] We weren't able to find anything conclusive in your logs. If the problem
    Posted to Logos 4 by Tonya J Ross on Wed, May 25 2011
  • Re: Layout Snapshot's stopped working

    We're looking into the snapshot issue. In the meantime, you may want to look at the History panel under Tools to see if that might help you.
    Posted to Logos 4 by Tonya J Ross on Tue, May 24 2011
  • Re: BUG and CRASHES researching Equivalent Resources

    [quote user="fgh"] 1) W-H, Elzevir, Tischendorf, Newberry, and the SBLGNT first opened without Parallel Resources buttons. When I tried opening them a second time later, the buttons were suddenly there. Except for the SBLGNT, which needed three attempts. 2) The Apostolic Fathers don't seem to have any Parallel Resources buttons no matter how many attempts
    Posted to Logos 4 by Tonya J Ross on Tue, May 24 2011
  • Re: BUG: Annoying Library behaviour

    [quote user="Todd Phillips"]Please have them add right-click options to the expandable sections too: Expand All & Collapse All.[/quote] I have sent in your request for consideration.
    Posted to Logos 4 by Tonya J Ross on Tue, May 24 2011
  • Re: Logos search under "Bible" rubric for "tabernacle" makes Logos crash

    We'll take a look at your logs. In the meantime, if you are searching by a custom range you may want to try searching 'All Passages' instead, as there is a known search issue in 4.2b regarding this issue. It will be resolved in an upcoming update.
    Posted to Logos 4 by Tonya J Ross on Tue, May 24 2011
  • Re: BUG: Annoying Library behaviour

    This is the expected behavior for that sort view, but I'll submit an inquiry to see if that can be changed. In the meantime, it might work better for a case like this to have the library sorted by something other than Type (like Title) and first enter type:Bible in the entry field. Sorting by a field that does not collapse the entries will prevent the
    Posted to Logos 4 by Tonya J Ross on Tue, May 24 2011
  • Re: BUG and CRASHES researching Equivalent Resources

    We'll take a look at your logs.
    Posted to Logos 4 by Tonya J Ross on Tue, May 24 2011
  • Re: Bug Hebrew New Testament downloaded yesterday. After relaunching, Hebrew font in all other library texts is disabled

    You may want to try restarting your computer to see if that resolves the issue, at least temporarily. If you have any other Bible software program installed, you may also want to check that it is up to date, as this sort of issue can be caused by having two versions of the same font installed. You can also try changing the default Hebrew font your program
    Posted to Logos 4 by Tonya J Ross on Tue, May 24 2011
  • Re: Updates

    If you have the Beta version of the program installed, this is a known issue for 4.3 Beta 5 and has been resolved for Beta 6, which is due out next week. If you are on the stable version of the program, it would probably be best to have you call Customer Support for assistance. 1-800-875-6467, Monday to Friday, 6am to 5pm Pacific Time.
    Posted to Logos 4 by Tonya J Ross on Tue, May 24 2011
  • Re: Aspects of Religious Belief and Practice in Babylonia and Assyria NO MAPS?

    I have sent in a request to have this issue corrected.
    Posted to Logos 4 by Tonya J Ross on Tue, May 24 2011
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