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Hi, @MattLowe -- We've been able to reproduce that here, too. We appreciate you reporting it to us. Our developers will be looking into it.
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The App for Proclaim on tablets (including iPad) and phone may only control (or follow) the presentation: it if not a full featured edition of Proclaim so it cannot be used to create or edit a presentation. However, one can use the iPad to present it via AirPlay. Also, we are working to support quickscreens right now, and work on autoadvance (for the
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Hello, Jorge -- I would make certain you are using the Connect by WiFi approach as outlined here: https://support.faithlife.com/hc/en-us/articles/360007376411-Troubleshooting-Proclaim-Remote-Issues Should you still experience difficulties, getting us log files from both the computer and the iPhone/iPad would be helpful to us as we try to diagnose the
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Hello, Tara -- I just emailed you some information about this. Do not hesitate to let us know if you've any questions or concerns! Best regards, Brian Burkhart - Support@Faithlife.com Faithlife - Technical Support Representative, Church Products Phone:888-634-2038 Our Church Product support team is available from 6am-6pm (Pacific Time), seven days a
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Hello, Ginny -- I'm sorry for the frustrating experience. Would you be able to depress the CTRL key and then try to start up Proclaim? Keep the CTRL key depressed until Proclaim is up and running. If that doesn't allow you to start up, please call us at our Tech Support center: 888-634-2038.
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Hello, Mike -- It appears that the font doesn't support that particular character. Have you loaded any font into Proclaim in order to display Twi characters?
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Hello, Gerald -- I'm sorry you're encountering this frustration. Would it be possible to get further details? For instance, after entering your CCLI credentials into Proclaim to link the two, do you receive some kind of message at that point? Or does it accept your login and password, but then not allow you to import any lyrics/songs from CCLI?
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Hello, Glenn -- Just following up on our conversation and whether getting those updates on your machine resolved the issues with Proclaim. Please let us know should you have any other questions or concerns!
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Hello, Ginny -- I'm glad that got you moving forward. We would like to take a look at the one which is giving your team problems. If you would be so kind as to let us know which one that is, we could do some investigating on that... You are always welcome to connect with us directly at 888-634-2038.
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Hello, Benjamin -- I'm sorry for the lack of response for your query... I am not certain that we have a way to go back beyond a year with the reporting function. I will double check on that and will let you know what I uncover. Best regards, Brian Burkhart - Support@Faithlife.com Faithlife - Technical Support Representative, Church Products
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Hello, Brendon -- I'm sorry for the continued frustration. Our Developers continue to dig into this issue. At this point, indications suggest that there may be a Time Zone component to the issue. We will continue to investigate and will keep you up to date with whatever gets uncovered. Best regards, Brian Burkhart - Support@Faithlife.com Faithlife
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Hello, Triple 7 Administrator -- https://support.faithlife.com/hc/en-us/articles/360007376311-Digital-Signage-FAQ Some items play, such as group upload, ProMedia and Partner Media. Neither Motion backgrounds nor video input into Proclaim will show in Digital Signage.
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Hello, Chris -- I'm sorry for the frustration... What happens if you download the new version from ProclaimOnline.com instead of starting the update from within Proclaim?
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Hello, Dr. Purcell -- I wonder if there might be a Smart Media item -- with Title, Subtitle and Bible Verse -- set as the Default Media format for every new Content item you add. Otherwise adding a new Content item would default to a single text box. Is that possible?
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Hello, Drew -- The full version of Proclaim may be downloaded from proclaim.faithlife.com. Are you trying to download/install the remote app on a laptop? The Proclaim remote application is available for mobile devices such as tablets and smart phones.
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Hello, Madison -- I'm sorry for the frustration and for the delay in a response... Would you happen to know if there are any Windows updates pending for your computer? Update 1909 may not yet be on your computer. It's presence may be quite useful for getting the Navigation function correct. Once you have that update in place, please let us know if you
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Hello, tczinder -- We're sorry for the frustration and inconvenience... Our developers are working on a fix and should have it out shortly. Brian Burkhart - Support@Faithlife.com Faithlife - Technical Support Representative, Church Products Phone: 888-634-2038 Our Church Product support team is available from 6am-6pm (Pacific Time), seven days a week
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Hello, Brendon -- that's a good question. I confirmed that the suggested Presentation will be the one with the most future day as opposed to the nearest date. You should not hesitate to get back to us should you have any further concerns or questions!
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Hi, Chris -- I'm glad it finally worked for you. Ironic how it started to do so just when I was about to call. Do not hesitate to let us know should you have any other questions or concerns!
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Hello, Nick -- Within the Proclaim app, hit the Android menu key and then choose About. The following page should have the option "Send Support information." If you have email set up on the device, that will allow you to forward the logs on to us.